Just returned from a glorious 12 stay at Crystal Shores. We were there from Dec. 8-20 and have already re-booked to go back next year. Had read previous reviews that were negative about the size of the lobby, being much to small and trailer-like. Read that the staff was not friendly or responsive to the needs of the guests. These were all 110% off the mark. True, the check-in area is a small building and the lobby is the size of our living room, but who comes to Marco Island to spend their days or nights in the lobby?? The check in process was smooth and efficient and the chocolate chip cookies were right out of the oven and chewy. Who could ask for more??
We were provided with a luggage cart and off to our room. Wow!! 10th floor gulf-front with a spectacular view of the Gulf of Mexico from every room and the spacious wrap around balcony. The rooms were very well appointed, clean, and, of course, the beds were spectacular. One can always depend on a great night's sleep in a Marriott bed. Initially, we thought that the kitchen lighting was dim, but when the CFLs heated up we had no problem whatsoever. The kitchen island provided all the space we needed and the appliances were all stainless steel and great. 2 ground floor gas grills just off the elevator area were well maintained and they provided all the utensils on the grill. Of course, during our stay, the starters did fail once, but I had brought a small butane lighter which solved the problem. As soon as the starter issue was brought to the attention of the staff, it was fixed. Fixed right then and not the next morning!!
During our stay, the resort converted all the flat panel tvs to satellite HD. The activities staff members were most hospitable and engaged the guests in many activities without being pushy or in-your-face. The 2 pools were clean and well maintained; staffed by wait-staff from the bar at Stilts to bring drinks to your lounge; and there were plenty of lounges. The beach was very clean, power-raked every night and staffed by vendors for umbrellas(for rent) and water sports. The vendors were so pleasant that they even helped us with our own umbrellas by digging holes in the shelly sand deep enough not to blow away. The beach was great for shell collecting, long walks, or just sitting and watching the dolphins, pelicans, and gulls.
Sunsets were quite impressive especially if there were some high clouds to reflect the brilliant colors. What a great place to come and relax.
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- Also Known As:
- Marriott`s Crystal Shores Hotel Marco Island
- Marriotts Marco Island
- Marriott's Crystal Shores Marco Island, Florida