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“Nice location on beach but needs some maintenance”

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Hilton Marco Island Beach Resort
Ranked #5 of 12 Hotels in Marco Island
Certificate of Excellence
GreenLeadersBronze level
Renton, Washington
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice location on beach but needs some maintenance”
3 of 5 bubbles Reviewed 26 November 2013

We picked this hotel for it's proximity to the beach and 10,000 Islands portion of Everglades. It is on the beach, room and grounds are nice, and food was good. A few things made this a less than great experience. Bed was hard, maid was still cleaning room at 4:30 when we came back from all day out, hot water faucet was hard to turn on and then broke one evening on one sink - which we shut off and had fixed the next day (though it couldn't be fully shut off), room service didn't answer the phone from 5:00 to 5:30 pm on Saturday when we wanted to have dinner, shower door kept coming off rail and was hard to open.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stjohncoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,941 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (704)
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English first
2 reviews
3 of 5 bubbles Reviewed 26 November 2013

My husband and I travelled from Pittsburgh to Orlando and rented a car to drive to Marco Island, passing many beaches and resorts on the way, but we were excited to get to our Gulf front room. I always book rooms with the best view because that is the most important thing to us when we stay near the beach, because we seldom get to see one. We arrived after dark and were told we were upgraded to a one bedroom suite and told explicitly by the girl at the desk "you have a view of the Gulf" which we thought was a nice gesture. When we got to the room, it was large and beautiful but when we went to the balcony the next morning discovered that the only "view" we had was of trees and bushes. Of course, if you stood at the end of the balcony and craned your neck to the side you could see a sliver of water, not my idea of a "view"! I could have saved us a couple hundred dollars and booked a room with no view and probably still seen more water than we did. The beach was beautiful and we enjoyed our time there, especially the Irish Pub and Davinci's across the street.

We tried the seafood buffet at the hotel on Friday night and the food was good enough but the staff left a lot to be desired. The host (don't remember his name but his tag said he was from Bulgaria) had all the charm of the Seinfeld "Soup Nazi". "No seat for you" if you enter his Kingdom without a reservation. We did get seated but at a seat near the entrance and had to ask for a waiter after sitting for nearly 10 minutes. And there were plenty of seats inside and out but he argued with another couple who didn't want to sit in the "reject" section either. He needs a lesson in gracious hosting and how to smile.

Not sure if we will return or not but we did love the island, especially during off-Season. It was a good value compared to rates in Season.

Room Tip: If you want a room with a view make sure you demand it at the desk or you'll end up on the grou...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarezPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 November 2013 via mobile

We just returned from a great vacation week at the Hilton Marco Island. Like others I spent time deliberating between the Marriott and Hilton and am so glad I chose this hotel. The hotel itself has everything we wanted for a vacation. The rooms are very spacious and nicely decorated. The views from our porch were fantastic. The pool area was a lot nicer and more lively than I expected based on earlier reviews. The location right on such a beautiful beach is fantastic.
What really sets this hotel apart is the service. Everyone from the bellman to the front desk, waiters and waitresses, housekeeping, maintenance were all so friendly and wonderful to deal with. Bud at the pool was so friendly and fantastic with the kids. They are clearly doing something very right in terms of customer service.
We did spend time walking around at the Marriott and ate a meal there. While the Marriott is grander in terms of size and infrastructure, it seems to cater more towards hosting business meetings and conferences and seemed a little chaotic for a family vacation.

Stayed November 2013, travelled with family
Helpful?
Thank Frau B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly, United States
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

My hubby and took our first trip to Marco in May of this year and stayed at the Hilton. We loved the location, property (not as big as some others on the beach, which we liked) and amenities so we went back again in October. Our room was an ocean front suite both times and it was amazing. The staff and service is top notch beginning with the valet through to the staff on the beach and everyone in between. The food, including room service, was awesome and a great value. The location on the island is very handy too as you can walk across the street to eat, shop or take in a movie. I can't forget the beach which is amazing, too. We will definitely be coming back to the Hilton.

Room Tip: Book a beachfront suite and ask for room 1010. (One level below the penthouse) at a fraction of the...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeannine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 25 November 2013
Dear Jeannine E,
We are thrilled you and your husband came back to see us again in October and had such a great time! Thank you for taking the time to post your review - we really appreciate it!
We look forward to seeing you again soon!

Kind regards,
Rizwan Ansari
Rooms Division Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, FL
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 24 November 2013

This is a hotel we visit often because it is clean, comfortable and relaxed. Rooms are beautifully appointed with modern décor and bath areas are spa-like and very roomy. This time we stayed in room 413, a Deluxe King Oceanfront room on the 4th floor. The view of the Gulf is unobstructed and the patio offered a fabulous sunset experience.
The pool bar is perfect for a relaxing cocktail while enjoying the sunset or taking a break from the sun and sand. The beach is clean and debris-free; available rental lounge chairs are comfortable.
While I have not had a spa treatment here, I did take a tour of the spa. It is as expected - very relaxing and beautifully decorated. They have an awesome selection of spa products available for purchase.
We ate breakfast in the hotel restaurant where I've been disappointed in the past with unfriendly service, seating arrangements, etc. This time our server made our dining experience so much more enjoyable. She was so efficient and friendly!
Hilton Marco Island has been our go to place when visiting Marco Island. I've tried others but for consistent service and an overall enjoyable experience, this place can't be beat.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MEEZERPLEASER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallahassee
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Fabulous hotel! I was working in nearby Naples for four days but wanted a sanctuary on the beach. This Marco Island Hilton was an excellent choice. I enjoyed a junior suite with an ocean view balcony, mini fridge, comfortable bed, roomy bathroom, efficient work area, etc. Self parking was easy as pie, the hotel has nice, access to the beach was easy, and the staff was awesome. I didn't eat at the hotel. I loved Marco Walk Plaza, which is right across the street. There are several restaurants, a movie theatre, nail salon, and boutiques. I ate at Rookie's Bar and Grill and loved t.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seminole19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 November 2013

I recently had a wonderful stay at the Hilton Marco Island Beach Resort! I found the staff to be especially friendly, pleasant and welcoming (particularly Amar at the Front Desk)! The location was beautiful; white sandy beaches, all inclusive resort amenities and great weather! I would definitely return and highly recommend this property to anyone who may be traveling to Marco Island.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wanderlust7077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Marco Island Beach Resort

Property: Hilton Marco Island Beach Resort
Address: 560 S. Collier Blvd., Marco Island, FL 34145-5503
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Marco Island
#3 Luxury Hotel in Marco Island
#3 Green Hotel in Marco Island
#3 On the Beach Hotel in Marco Island
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Marco Island Beach Resort 4*
Number of rooms: 297
Official Description (provided by the hotel):
Hilton Marco Island Beach Resort and Spa hotel is perfectly situated on the beautiful Marco Island beach on the Southwest Florida Gulf Coast. This AAA 4- Diamond deluxe 11-story Florida beach resort is only minutes from world-class golfing, the Florida Everglades National Park and some of Southwest Florida's best shopping, dining and recreational activities. Marco Island is conveniently located near Naples, Florida.At the Hilton Marco Island, Florida Resort and hotel, we feature 297 guest rooms including 22 gulf-view one-bedroom suites, and four luxuriously appointed two-bedroom penthouses.The Marco Island Spa at our resort hotel is the perfect hideaway in Southwest Florida. The Spa is a luxuriously appointed full service spa featuring signature facials, therapeutic massages, restoring body treatments, nail care, hair care and relaxation lounges. Our Marco Island spa also features a retail boutique as well as a state-of-the art fitness complex.The Hilton Marco Island, Florida hotel offers Activities and sightseeing opportunities for the entire familyThe Hilton Marco Island, FL hotel and resort offers guests an array of choices for both casual and elegant dining.Planning an Event or Meeting? With 12,000 square feet of total meeting and event facilities, superb catering, wonderful accommodations in a stunning location the Hilton hotel in Marco Island is everything you'll need for a flawless event.So whether for a family vacation, a weekend getaway or to attend a conference, make the Hilton Marco Island Beach Resort and Spa your choice in Southwest Florida. ... more   less 
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Also Known As:
Hilton Marco Island Beach Hotel Marco Island
Marco Island Beach Hilton Resort
Hilton Resort Marco Island Beach
Hilton Marco Island Beach Resort Florida

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