Have been here a number of times and this was the most disapointing. Starting from check in. My spouse had asked for an upgrade for a room, a suite with an ocean view. When we arrived our room overlooked the tennis courts and the 'suite' part meant only that there was a couch and a chair to sit in. I can't amagine a room without that. He had called and spoke to someone about the upgrade and thought he was clear we wanted a nice view of the ocean. Our room was changed to the other side of the hotel but the staff was not pleasant about it.
I was also disappointed in the spa. Had been there before with a good experience.
This time I went for a massage. It was a monday and they were running a special price but I was not told that when I made my appointment. I had to ask for the reduced rate when I checked out when I saw the flyer on the check out counter. They also charged me $15 more for firm pressure. I never heard of such a thing. It was very strange and dissapointing.
- Official Description (provided by the hotel):
- Hilton Marco Island Beach Resort and Spa hotel is perfectly situated on the beautiful Marco Island beach on the Southwest Florida Gulf Coast. This AAA 4- Diamond deluxe 11-story Florida beach resort is only minutes from world-class golfing, the Florida Everglades National Park and some of Southwest Florida's best shopping, dining and recreational activities. Marco Island is conveniently located near Naples, Florida.At the Hilton Marco Island, Florida Resort and hotel, we feature 297 guest rooms including 22 gulf-view one-bedroom suites, and four luxuriously appointed two-bedroom penthouses.The Marco Island Spa at our resort hotel is the perfect hideaway in Southwest Florida. The Spa is a luxuriously appointed full service spa featuring signature facials, therapeutic massages, restoring body treatments, nail care, hair care and relaxation lounges. Our Marco Island spa also features a retail boutique as well as a state-of-the art fitness complex.The Hilton Marco Island, Florida hotel offers Activities and sightseeing opportunities for the entire familyThe Hilton Marco Island, FL hotel and resort offers guests an array of choices for both casual and elegant dining.Planning an Event or Meeting? With 12,000 square feet of total meeting and event facilities, superb catering, wonderful accommodations in a stunning location the Hilton hotel in Marco Island is everything you'll need for a flawless event.So whether for a family vacation, a weekend getaway or to attend a conference, make the Hilton Marco Island Beach Resort and Spa your choice in Southwest Florida. ... more less
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- Also Known As:
- Hilton Marco Island Beach Hotel Marco Island
- Marco Island Beach Hilton Resort
- Hilton Resort Marco Island Beach
- Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017 Florida