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Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017
Ranked #6 of 12 Hotels in Marco Island
GreenLeadersBronze level
Level 5 Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“standards slipping”
Reviewed 1 April 2014

Have been here a number of times and this was the most disapointing. Starting from check in. My spouse had asked for an upgrade for a room, a suite with an ocean view. When we arrived our room overlooked the tennis courts and the 'suite' part meant only that there was a couch and a chair to sit in. I can't amagine a room without that. He had called and spoke to someone about the upgrade and thought he was clear we wanted a nice view of the ocean. Our room was changed to the other side of the hotel but the staff was not pleasant about it.
I was also disappointed in the spa. Had been there before with a good experience.
This time I went for a massage. It was a monday and they were running a special price but I was not told that when I made my appointment. I had to ask for the reduced rate when I checked out when I saw the flyer on the check out counter. They also charged me $15 more for firm pressure. I never heard of such a thing. It was very strange and dissapointing.

Room Tip: when asking for a room, if you want a 'good' view of the ocean make sure you ask for a '...
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  • Stayed March 2014, travelled on business
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Helpful?
3 Thank Erica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017, responded to this review, 7 April 2014
Dear Erica K, we would like to thank you for being a return guest and for providing us with your feedback. As a return guest we hate to see that your stay was disappointing. We certainly will pass along your comments to our team to reevaluate our protocols to prevent similar situations. We hope that despite this you could give us another chance.
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English first
Midland, MI
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 29 March 2014

Our assigned room was on the 9th floor right next to the elevator. We immediately noticed the elevator noise when placing our luggage in our room and immediately returned to the front desk to request a different room. The hotel was overbooked so we had to sleep in that room. I was awakened by the elevator noise at 1:58 a.m. and 3 more times before 6 a.m. It sounded like a vacuum cleaner being turned on and off. The management upgraded us to a new room on the 10th floor. The elevator noise was no longer an issue for sleeping, but I could still hear it in the background throughout the day.

Another problem was that the first room's refrigerator wasn't working properly. Maintenance came quickly and fiddled with the temperature dial and felt that it was now functional. I checked it at 6 am and discovered that it was not working, smelled, and spoiled our food. Management gave us $50 food and beverage credit to compensate us for this issue.

Needless to say, this was not the relaxing, enjoyable start to my vacation that I expected.

We did enjoy the lovely beach and complimentary beach chairs each day. It never felt crowded as the Hilton has a large beach area and does not crowd the chairs close together. It was great for walking. (bring proper shoes for walking on small shells)

The hotel is conveniently located across the street from 4 restaurants. This is a popular spot so make a dinner reservation to avoid a long wait.

The pool is small, noisy, and full of children. Only one small hot tub.

Self-parking is $10 per day with plenty of spaces.

Hotel staff is very friendly and helpful.

However, all of those positives do not make up for the inability to get a good night's sleep due to elevator noises.

Room Tip: Stay as far away from the elevators as possible. Perhaps lower floors may be quieter than the 9th a...
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  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank MICritic55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017, responded to this review, 7 April 2014
Dear MICritic55, we would like to thank you for choosing our resort and for taking the time to comment on your recent stay. We are sorry about the elevator noise and refrigerator, we understand that when our guests come they want to relax and this should not be something to deal with on a vacation. We hope that we could make up for these inconveniences in the future, and provide you with the best experience.
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Boston, MA
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 March 2014

We recently spent a long weekend at this resort. We had a wonderful time. It was our first time at the Hilton in Marco, we have stayed at the Marriott in Marco in the past. One thing we really liked about the Hilton was that you didn't have to get up at 6:00 a.m. to get a chair at the pool or the beach. It was a relaxed atmosphere and we were able to get chairs and an umbrella at the beach with out a problem and on our schedule. We were on the 10th floor overlooking the gulf and it was a room with a beautiful view and wonderful balcony to sit on in the afternoon and enjoy a cocktail and listen to the singer that was at the pool. We did the Island Escape weekend which I highly recommend, it included parking, wifi, umbrella, and buffet breakfast each morning. The buffet was fine, it had everything that you would want and if you didn't feel like a big breakfast you could just do fruit, cereal or muffins. The staff we encountered were all very nice and helpful. Right across the street has four or five restaurants all different prices and menus which was nice if you didn't feel like driving. We asked the guys that worked for the hotel at the beach if the hotel was full and they said it was 100% full and it never felt like it. When we stayed at the Marriott it was so crowded it was stressful at times. We would definitely stay here again.

Room Tip: Try to get a room on the gulf coast, beautiful view
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  • Stayed March 2014, travelled as a couple
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Helpful?
3 Thank trotBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017, responded to this review, 7 April 2014
Dear trotBoston, we are thrilled to see that you enjoyed your time at our resort. Our goal is to provide the most memorable experience to each of our guests. We believe we have met that goal with you and we truly hope to have you as our guests in the near future.
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Houston, Texas
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2014

This place was fantastic. The hotel, the grounds the rooms: all great.

But, really, it was the staff that made this place special. The staff members remembers guests, which is unusual for such a large hotel. Everyone was friendly and nice and helpful.

The location is great. This place is right on the beach.

There are some really good Italian restaurants in town, one directly across the street in the strip center (can't remember the name) and another one about a mile or so away. Ask the staff for recommendations.

True story: I was in town for a convention at the Marriott down the street. A staff member at the Marriott who used to work at the Hilton told me that they preferred the Hilton because it was easier to get to know guests.

I can confirm that's true.

Great place.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
1 Thank footballfan412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017, responded to this review, 31 March 2014
Dear footballfan412, thank you choosing our resort and for taking the time to provide us with your feedback. We are glad to see that your overall experience was fantastic, most importantly that you have acknowledged our great staff which is great motivation for all of us. We look forward to your return soon.
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Marco Island, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

We stay at this resort every year, and we are never disappointed! We recognize many of the same staff from year to year, which shows it must be a great place to work, as well as stay! We appreciated the friendly service and many of the staff even remembered stuff about us from last year which is remarkable considering how many people stay there! They make a point to remember your favorite drink or what you talk about with them which is a nice touch. We love staying here and would recommend it to anyone with or without small children! A fun time is had by all! Can't wait for our next stay there!

  • Stayed March 2014
    • Value
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Helpful?
1 Thank Cabchicksjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017, responded to this review, 31 March 2014
Dear Cabchicksjk, hearing that our guest feels like they are coming home when they come to our resort fills us with gratitude. We truly thank you for choosing us and for taking the time to comment on your stay. Our return guests are always well acknowledged and we hope to continue having you back soon.
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Bethlehem, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 March 2014

Lovely hotel, great service, beautiful beaches, great location. Marco Island is such a beautiful place and the Hilton is located right on the beach. Beach chairs and umbrellas available along with information about all the wonderful things you can do. Also located across the street from some great restaurants and a great ice cream place. Also some bars close so walking is a breeze loved it!

  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 March 2014 via mobile

This place is wonderful! The beach is fun and there are good places to eat within walking distance. Traveling once as a couple and the other times with children, this hotel has always been a wonderful comfortable choice. The only ( and this is small...) disappointment was the spa hot tub. It is advertised as private with the gazebo and a place to slip away.. But the balconies overlook the spa and people standing out on the balcony on cell phones and smoking can hinder that. The staff is wonderful. They had beach toys to check out at the towel hut and pool side snacks and meals. We will be back. Love the relaxed atmosphere of the island.

Stayed July 2013, travelled with family
Helpful?
1 Thank Momgogogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017

Property: Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017
Address: 560 S. Collier Blvd., Marco Island, FL 34145-5503
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Marco Island
#3 Luxury Hotel in Marco Island
#3 Green Hotel in Marco Island
#3 Top resorts Hotel in Marco Island
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017 4*
Number of rooms: 297
Official Description (provided by the hotel):
Hilton Marco Island Beach Resort and Spa hotel is perfectly situated on the beautiful Marco Island beach on the Southwest Florida Gulf Coast. This AAA 4- Diamond deluxe 11-story Florida beach resort is only minutes from world-class golfing, the Florida Everglades National Park and some of Southwest Florida's best shopping, dining and recreational activities. Marco Island is conveniently located near Naples, Florida.At the Hilton Marco Island, Florida Resort and hotel, we feature 297 guest rooms including 22 gulf-view one-bedroom suites, and four luxuriously appointed two-bedroom penthouses.The Marco Island Spa at our resort hotel is the perfect hideaway in Southwest Florida. The Spa is a luxuriously appointed full service spa featuring signature facials, therapeutic massages, restoring body treatments, nail care, hair care and relaxation lounges. Our Marco Island spa also features a retail boutique as well as a state-of-the art fitness complex.The Hilton Marco Island, Florida hotel offers Activities and sightseeing opportunities for the entire familyThe Hilton Marco Island, FL hotel and resort offers guests an array of choices for both casual and elegant dining.Planning an Event or Meeting? With 12,000 square feet of total meeting and event facilities, superb catering, wonderful accommodations in a stunning location the Hilton hotel in Marco Island is everything you'll need for a flawless event.So whether for a family vacation, a weekend getaway or to attend a conference, make the Hilton Marco Island Beach Resort and Spa your choice in Southwest Florida. ... more   less 
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Also Known As:
Hilton Marco Island Beach Hotel Marco Island
Marco Island Beach Hilton Resort
Hilton Resort Marco Island Beach
Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017 Florida

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