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“Pleasant resort ”

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Hilton Marco Island Beach Resort
Ranked #5 of 12 Hotels in Marco Island
GreenLeadersBronze level
Level Contributor
1,012 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
“Pleasant resort ”
Reviewed 15 August 2014 via mobile

We stayed here for 3 nights on a tour of the state. The hotel has nice but not stunning gardens. We were given an upgraded room with a view of the gulf, but had to move as the room smelt of sick. The staff dealt with it quickly and we were given another room on the same floor with a balcony overlooking the tennis court and the gulf. The room was pretty large with modern decor an room for all of our bags. The hotel has a Starbucks that is open until noon a busy and noisy pool area with a bar which is an ideal spot to watch the sunset. The kids liked the play room and the table tennis. The staff were always helpful and friendly, the concierge was very helpful arranging an airboat tour.

Stayed August 2014
Helpful?
1 Thank Sdwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear Sdwoo, we would like to thank you for sharing your feedback with our TripAdvisor audience and us. We are sorry about the initial inconvenience with your accommodations we are glad we were able to fix the problem immediately. Thank you again and we hope you will be back soon!
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wellington, Florida
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 August 2014 via mobile

We are so happy we picked this location as a destination for our summer vacation...the accommodations at the Hilton Marco Island were exceptional, the room (9th floor) was large with a view that was spectacular - especially at sunset...Starbucks coffee served every morning at 7:00...beach right out front of hotel and pool was clean and a favorite for late afternoon...location to activities on the island are excellent...staff were unbelievably friendly and accommodating...we will definitely be back:)

Stayed August 2014, travelled with family
Helpful?
1 Thank Cuse315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear Cuse315, there isn’t anything better than knowing that our guests’ plan on coming back. We try our best everyday to provide our guests with the experience they deserve. Your positive and motivating comments will be passed along to our team. We will be waiting for your return!
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Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 August 2014

My wife nd I pent one week at the Marco Hilton last month. Our trip was great, room was clean and all staff members were wonderful. This is our fourth time there and we have enjoyed every visit. The beach and pool are nicely kept. They ave a Starbucks coffee br downstairs in the m which is nice on the way to beach and pool. If I ad to complain about anything was there were never enough umbrellas at the pool. Other tan that I will be back. Great job Marco Island Hilton!

Room Tip: Try rooms loser to beach side and above floor 5 for best views, we had 810 and we had two room suite...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dante1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear Dante1122, thank you for your review on your recent stay we are thrilled to see that this is your fourth time here and counting. We always love to hear about our return guests experiences each time they come. We will make sure your comments are passed along and we look forward to your next visit.
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fresh meadows
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014 via mobile

Just returned from 4 lovely days. Three sisters went for a 50th surprise 50th birthday. We absolutely adore this place. Some staff truly stand out. Tina, the concierge went above and beyond in arranging dinner with a limo at Marco Polo restaurant. She also sent a surprise certificate naming the birthday girl, Guest of the Day, with champagne and chocolate covered strawberries. The staff at the spa were incredible and the outdoor jacuzzi in the spa garden was heavenly. Bart at the water sports hut was so polite friendly and informative. The Captain (Sean) and first mate on our boat for parasailing made our afternoon one of the best. Check in was a breeze and as a platinum hilton honors member we were treated like royalty. Every morning we were greeted by Ping who could not have been sweeter. Again...I am already saving up for my next visit to Hilton Marco Island...

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandra g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
257 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 12 August 2014 via mobile

My wife and I enjoyed 3 nights at the Hilton to celebrate our anniversary. As Diamond members, I was a little disappointed with the initial room they assigned us. The view was not great and the toilet in that room took what seemed like a couple minutes to fully flush and refill. However, the front desk was quick to find us a room with a better view on a higher floor for the next 2 nights when I mentioned our disappointment. That room was just what we were hoping for with a great gulf view and a properly functioning toilet.

The service at the hotel was pretty good for the most part. I didn't come across anyone who really went out of their way to provide exceptional service but everyone seemed responsive and I also didn't notice anyone providing poor service.

The food service is what really brought me down from a 5 to a 4 on the review. The breakfast was good as a comp for those with status. However, I probably wouldn't have paid the $22 pp price if it wasn't free. Although good, mostly the same buffet items were offered each day. It would have been nice to have a little more variety. This would especially be the case if you are staying more than a few days. We also ordered the blackened grouper sandwich from the poolside service. We always like to have grouper when we visit the gulf but the sandwich was very underwhelming. Although the grouper itself was good, the bun was somewhat dry and was too much bread in proportion to the fish. The worst part was that the only dressing for the sandwich was a packet of tarter sauce. I would expect that somewhere like Long John Silvers but not at a resort of Hiltons quality. I would have hoped for something more. We also tried the Friday night seafood buffet. It was a good dinner, but there weren't any dishes that really impressed me to the point of being memorable. Normally I would be okay with okay food, but for $36 each I was hoping for better than okay. We also ordered a few drinks from the tiki bar. They were okay, but overpriced. For us the happy hour at Sandcastles and the fish tacos from Paradise Cafe were the bright spots for the food and beverage service. We did happy hour each night and really enjoyed the vibe in the lounge and the friendly service.

The pool was nice and we really enjoyed spending our time in and lounging next to the pool. However, as others have mentioned it does seem that the pool should be larger (or have a separate adults only pool) for a resort of this size.

As others have stated, the beach is great for finding sea shells, but is not the powdery white sand that you find further north on the gulf. You will definitely want to wear sandals or shoes to walk the beach. We did walk the beach about an hour each morning and really enjoyed the scenery and the sound of the waves. There is plenty of space to walk or run each direction. Just be sure to wear sandals or shoes.

Another positive aspect of the resort is all of the activities available right from the beach. We did the 10,000 islands waverunner tour, which I reviewed separately. It was a wonderful experience and I would highly recommend looking into it.

All told, we had a great time on our visit but I have pretty high expectations and there were just enough shortfalls to bring my ranking down from a 5 to a 4.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Sunofthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear valued guest, we would first like to apologize for the unacceptable approach from our team. As a loyal HHonor’s member your loyalty is highly valued and we are glad that despite the first disappointment with your accommodations we were able to make it right the second time around. All of your comments will be passed along to our team especially in our food and beverage department as we have fell short from meeting your standards. We hope that you could reconsider staying with us, thank you for choosing the Hilton Marco Island Beach Resort and Spa
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Parkland, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

We had a hard time deciding between the Marriott and Hilton, but based on reviews and price we chose the Hilton. The hotel staff were very nice, and the room was quite large and very clean. We were unable to check in until right before 4pm which was a bummer, but we were told they were completely sold out. Breakfast was good and drinks were tasty. We were, however, disappointed at the size and quality of the pool and its outdoor bar area (6 chairs total at the bar). We took a walk over to the Marriott one afternoon, and there is simply no comparison. The Marriott has 3 pools, including one for adults only and a HUGE outdoor bar and grill called Quinn's that had tons of seating, a huge bar area with indoor and outdoor seating and plenty of TVs. In all fairness, we did not see the rooms at the Marriott, but based on the grounds and pool area alone, it is the hands down winner. Marco Prime (across the street) had a fabulous outdoor bar area and excellent high quality steaks and sides.

Room Tip: Partial gulf view was actually a great view.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SpecialK112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear SpecialK112, thank your for your feedback all of your comments are greatly appreciated. We are glad that our team provided you with great service and that you enjoyed your accommodations. We hope to have you back in the future.
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Rochester NY
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 August 2014

We just spent a wonderful four days in Marco Island. Our stay was flawless. We had two rooms, 704 and 705, both had an ocean view and were connecting. The staff were all SO friendly, always saying hi as you passed by. The breakfast buffet was amazing. The best I have ever seen at a hotel. As Diamond members we received certificates for a free breakfast, it was pricey however without them. The best thing to me was FREE beach chairs!! We normally go to Ocean City, MD during the summer. We love the Hilton there, but you have to rent beach chairs…then you feel guilty if you don't want to stay on the beach all day. It was so nice to be able to come and go. The pool was beautiful, a little too warm for me, but with temps in the 90's that isn't really their fault. Down on the beach is a beach hut where you can rent kayaks, paddle boards, or sign up for various activities. We took a dolphin boat tour. It was WELL worth the price! Overall it was an amazing, restful vacation.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank 4kidstolove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Marco Island Beach Resort

Property: Hilton Marco Island Beach Resort
Address: 560 S. Collier Blvd., Marco Island, FL 34145-5503
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Marco Island
#3 Top resorts Hotel in Marco Island
#3 Green Hotel in Marco Island
#3 On the Beach Hotel in Marco Island
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Marco Island Beach Resort 4*
Number of rooms: 297
Official Description (provided by the hotel):
Hilton Marco Island Beach Resort and Spa hotel is perfectly situated on the beautiful Marco Island beach on the Southwest Florida Gulf Coast. This AAA 4- Diamond deluxe 11-story Florida beach resort is only minutes from world-class golfing, the Florida Everglades National Park and some of Southwest Florida's best shopping, dining and recreational activities. Marco Island is conveniently located near Naples, Florida.At the Hilton Marco Island, Florida Resort and hotel, we feature 297 guest rooms including 22 gulf-view one-bedroom suites, and four luxuriously appointed two-bedroom penthouses.The Marco Island Spa at our resort hotel is the perfect hideaway in Southwest Florida. The Spa is a luxuriously appointed full service spa featuring signature facials, therapeutic massages, restoring body treatments, nail care, hair care and relaxation lounges. Our Marco Island spa also features a retail boutique as well as a state-of-the art fitness complex.The Hilton Marco Island, Florida hotel offers Activities and sightseeing opportunities for the entire familyThe Hilton Marco Island, FL hotel and resort offers guests an array of choices for both casual and elegant dining.Planning an Event or Meeting? With 12,000 square feet of total meeting and event facilities, superb catering, wonderful accommodations in a stunning location the Hilton hotel in Marco Island is everything you'll need for a flawless event.So whether for a family vacation, a weekend getaway or to attend a conference, make the Hilton Marco Island Beach Resort and Spa your choice in Southwest Florida. ... more   less 
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Also Known As:
Hilton Marco Island Beach Hotel Marco Island
Marco Island Beach Hilton Resort
Hilton Resort Marco Island Beach
Hilton Marco Island Beach Resort Florida

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