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“A nice stay”

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Hilton Marco Island Beach Resort
Ranked #5 of 12 Hotels in Marco Island
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A nice stay”
Reviewed 21 August 2014

We came down to Marco Island to meet friends who were staying at the Surf Club next door. At check in I had an online quote showing the price I booked for the hotel at $161/night, unfortunately I did not have the confirmation number with me, I thought it was on the paper, it did show the days of the week, but not the dates. Remember it's not high season in Florida in August, but they charged me $199/night, it was my fault for not bringing the confirmation number. They also did not tell us that we would be charged $10/day for self parking. Eating breakfast and lunch is a little expensive, $50 for breakfast and $50ish for lunch. Overall, the hotel was very convenient to our friends and the hotel room was clean. That was the only issue I had with the hotel. But for making us feel cared for and accommodating, I could have stayed at a Best Western and given the same treatment. There are not many hotels on the beach, mostly time shares and condo's, so you don't have much of a choice of hotels.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank donuwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
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Nutley, New Jersey
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 August 2014

I have to say this hotel is an excellent stay.

Rooms are great!
Food is delicious!
Beach access, you can bring the towels from the hotel. They offer chair and umbrella rentals. Also, the they have a waiter on the beach that will take your food/drink order and bring it to you at the beach.
Nice location. If you do not have a car, you can walk to most restaurants and shops nearby.
If you bring your car, there is a charge of $10 for self-park and I believe $20 for Valet per day.

They have a Starbucks right by the lobby (Only opens until 12pm)

We did the wave-runner tour and really enjoyed it! Separate from the hotel, but it is right at the beach. Saw plenty of dolphins!!!!

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Repolljo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear Repolljo, we thank you for taking the time to provide us with your feedback. As you mentioned our resort offers different amenities and the ones off the property are very convenient. We do have parking charges if you decide to do valet it is $14 per night or self parking for $10. Overall it is great to hear you enjoyed your stay. Your loyalty is highly valued and your satisfaction is a great motivation for our team. We will make sure your comments are passed along and we look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 August 2014

Hilton Marco Island Beach Resort is lovely. Very comfortable and relaxing. Decor, atmosphere, and service are top notch! We stayed in a Gulf view Deluxe King room which fit our every need. Wonderful to witness the beautiful sunsets each night. We ate at the poolside grill for lunch almost every day. The food and service was great! One of the servers, Whitney, was so friendly and helpful we asked for her every time.

This beach is equal in comparison to Seven Mile Beach on Grand Cayman. You can experience the same type of beach without leaving the U.S.!!! Go enjoy without any reservations regarding whether you'll be happy and satisfied! YOU WILL!

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
5 Thank yacky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear yacky2, we sincerely do appreciate all of your positive feedback. We are delighted to hear your stay was lovely. Our team takes great pride in reading the positive experiences our guests encounter. Thank you for recommending us we hope that you will be back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
140 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 August 2014

We stayed again with our family in 2 rooms. We reserved a 'front' suite which are the rooms closest to the beach. Outstanding view and great sized room, well worth the additional cost. Our adult kids stayed in an 'open' suite as it has 2 bathrooms and more room. As has been the case everytime we've stayed here, we enjoy the breakfast buffet, the great updated rooms and the location. It's also a good value. What is the same is the tiredness of certain public areas on the first floor of the resort. But we have always enjoyed great service from most of the staff each time.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewcastleIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 August 2014

My wife and I stayed at the Hilton Marco Island for a week and this hotel is awesome! The location and the beach is the best in South Florida. The hotel staff from senior management to the wait staff is very nice and helpful, you can tell everyone at this hotel loves their job and loves senior management. Everyone always greeted us with a hello and can we help you! Our room was not ready when we arrived and management upgraded us to a suite so we would not have to wait. We were very impressed with the food quality, the best food on the Island. Cindy waited on us every morning for breakfast and we felt like we were great friends when we left, the staff makes you feel like family and makes your stay so enjoyable. Miss Ping was so very nice and seemed like she was at every one of our meals, from breakfast, lunch and dinner making sure everything was perfect. We ate breakfast every morning, and either lunch or dinner everyday at the hotel. We cannot wait to get back to this hotel! I am a Hilton Diamond Member and stay in Hilton hotels throughout the year. This is a well run hotel and they will accomodate you with any issues you have, but we didnt have any. One tip, when you book the room, you can buy a package that includes parking, breakfast, internet, and beach umbrella, this worked perfect for us. So you will not incur any extra charges at checkout. This was our first time to Marco Island and we plan to be back very soon!

Room Tip: Higher floors have a awesome view!
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Mikebubbacole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelton, Connecticut
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 August 2014 via mobile

Beachfront hotel on a nice small island. What a way to spend a vacation! The hotel was very nice, clean and in a good location. The staff was the friendliest that I have ever met in a hotel (except for the lady who seats people in the Paradise Cafe in the morning. She needs to take pointers from other staff members on how to be friendly). From the lady who mops up the elevator in the afternoon to the managers of the hotel, everyone was super friendly and polite. The hotel is maintained very well. The views from the rooms are beautiful. Definitely get a gulf view room.

We had breakfast everyday in the Paradise Cafe. Very nice. It was included in our stay. I did think the buffet was pricey at $22 a person, if you had to pay. I did like the option that you could order off the menu and spend up to $22 and that would also be covered. Had the steak and eggs breakfast, for a change, and it was excellent. We also had the Sunset Dinner one evening. It was a fixed menu. The food was very good. Only four choices but it worked well for my husband and I.

The only negative thing I have to say it that I feel that as a Gold member there was no consideration for my preferences at check in. We arrived shortly before 1:00 on check-in day. It was very busy. Our room was not ready, which wasn't a problem. From what I understood the hotel was completely booked on Saturday night and Sunday as well, the day we checked in. We were told it could possibly be done around 2:00. We said no problem. We went and drove around the island to get ourselves familiar with it. We returned around 2:30. Still not done, but at least we got the paper work done. Perfect! They would call when the room was ready. Changed and went to the beach for awhile. When we finally got our call we went to pick up our room keys. When I was handed the keys the room number was 423. I immediately questioned the number as I always get a high floor. I was told I would love this room. Ok. My husband ran back to the car and the bell-hop took our luggage. He could not fit on the elevator so he took the next one up. I opened the door and immediately knew I would not be staying here. As I paid for a gulf view, the first thing I saw out of the slider doors was the roofs of the main sections of the building. I did walk outside to see what "gulf view" I had. It wasn't much. Told the bell-hop not to even unload. Called the front desk, told them this was unacceptable and when back to the front desk. I was then given a room on the 10th floor, more towards the ocean. Much better!! The room was just around the corner from the elevators. Didn't realize until the next morning that we could hear the whirl of the elevators as they ran. My preference is to be away from the elevators. I thought I was far enough away from them not to hear them, guess I was wrong. At that point I wasn't about to ask for another room because I didn't feel that packing up again to move. TIP: get a room away from the elevators!

I would definitely stay here again if I were to return to Marco Island. Overall I would rate this high!

Stayed August 2014, travelled as a couple
Helpful?
2 Thank BSalbright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, 22 August 2014
Dear BSalbright, we are delighted to hear that you enjoyed your stay with us. Thank you very much for sharing your experience with us. Please know that we appreciate you taking time to write this review. We feel so privileged that you chose our hotel, our team is usually very good about meeting our HHonor’s preferences, and it seems this time we fell short of doing that. We would like to have you back again in the near future to provide you with outstanding, flawless hospitality service and make it right.
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Overland Park, Kansas
Level Contributor
431 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 16 August 2014

I used a few Hilton points here a couple weeks ago and we enjoyed our stay. For the price (or points) you get a nice room, with a great view, and are right on the beach. There are other more luxurious options nearby, but I was not disappointed with this smaller resort. They have a couple restaurants, a small pool bar and a Starbucks. There are restaurants across the street too. Next year we'll probably go back to Captiva, but only because we prefer the more laid back atmosphere there.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Harry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Marco Island Beach Resort

Property: Hilton Marco Island Beach Resort
Address: 560 S. Collier Blvd., Marco Island, FL 34145-5503
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Marco Island
#3 Green Hotel in Marco Island
#3 Top resorts Hotel in Marco Island
#3 Luxury Hotel in Marco Island
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Marco Island Beach Resort 4*
Number of rooms: 297
Official Description (provided by the hotel):
Hilton Marco Island Beach Resort and Spa hotel is perfectly situated on the beautiful Marco Island beach on the Southwest Florida Gulf Coast. This AAA 4- Diamond deluxe 11-story Florida beach resort is only minutes from world-class golfing, the Florida Everglades National Park and some of Southwest Florida's best shopping, dining and recreational activities. Marco Island is conveniently located near Naples, Florida.At the Hilton Marco Island, Florida Resort and hotel, we feature 297 guest rooms including 22 gulf-view one-bedroom suites, and four luxuriously appointed two-bedroom penthouses.The Marco Island Spa at our resort hotel is the perfect hideaway in Southwest Florida. The Spa is a luxuriously appointed full service spa featuring signature facials, therapeutic massages, restoring body treatments, nail care, hair care and relaxation lounges. Our Marco Island spa also features a retail boutique as well as a state-of-the art fitness complex.The Hilton Marco Island, Florida hotel offers Activities and sightseeing opportunities for the entire familyThe Hilton Marco Island, FL hotel and resort offers guests an array of choices for both casual and elegant dining.Planning an Event or Meeting? With 12,000 square feet of total meeting and event facilities, superb catering, wonderful accommodations in a stunning location the Hilton hotel in Marco Island is everything you'll need for a flawless event.So whether for a family vacation, a weekend getaway or to attend a conference, make the Hilton Marco Island Beach Resort and Spa your choice in Southwest Florida. ... more   less 
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Also Known As:
Hilton Marco Island Beach Hotel Marco Island
Marco Island Beach Hilton Resort
Hilton Resort Marco Island Beach
Hilton Marco Island Beach Resort Florida

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