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“Great place, bad service”

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Olde Marco Island Inn and Suites
Ranked #6 of 12 Hotels in Marco Island
Certificate of Excellence
Raleigh
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place, bad service”
Reviewed 26 February 2014 via mobile

I was pleasantly surprised by the suite, the view , and the location. The service needs some help. On the first full day, I called the front desk for towels and was told I needed to find the maid in my building and ask for towels. I did so, as did many others. The maids do not speak a word of English, and were surrounded by vacationers who believed they could yell at these poor women enough to make them speak English. The third day, we went to the restaurant for the happy hour advertised in the elevators. We were told there was no such thing and that they were having a private party. We were ushered out of the restaurant like common criminals and the front desk had no idea what was going on. They gave their rehearsed answer of, 'not my problem'. Love the place. They really need new staff, then I would return for an extended stay.

Stayed February 2014
Helpful?
3 Thank brwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy B, Manager at Olde Marco Island Inn and Suites, responded to this review, 10 March 2014
Thank you for taking the time to let us know your thoughts regarding your recent stay with us. I am pleased to read that you found the accommodations a pleasant surprise. Unfortunately, I was disappointed to read that the service levels from our staff were not up to our standards. As you know, without receiving a high level of service throughout your stay can lead to an overall disappointing stay.
I will discuss your comments with our staff and with our partners in restaurant as well.
I truly hope you will return for an extended stay in the future and allow us to provide you the level of service to which we are both accustomed.
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212 reviews from our community

Traveller rating
    132
    54
    17
    5
    4
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107
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5
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Raynham, Massachusetts
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 February 2014

We stayed in a 2 bedroom suite, specifically unit 405. The accommodations were clean and roomy for our family of 4. Our girls loved having their own queen size bed and not having to sleep with one another! :) The lanai was a great place to eat and take in the view. We all enjoyed the pool and hot tub. The heated pool was great! It was a relaxing and quiet place. There was never more than a few people by the pool. It made you feel like the pool was yours! We liked that the hotel was on the quiet end of town which made it even better! Marco Island was beautiful and a place I would love to vacation @ again. Hopefully, see you next yr. I will recommend the Inn to friends & family!

Room Tip: We stayed in 405. It was well maintained and perfect for a family of 4.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy B, Manager at Olde Marco Island Inn and Suites, responded to this review, 10 March 2014
Thank you so much for taking the time to share your comments regarding your relaxing stay with us! It is always a pleasure to read that our Inn has exceeded the expectations of our guests.

I certainly hope to see you again in the future and thank you for recommending our resort to your family and friends!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, Maryland
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 February 2014

My husband and I just returned from our first visit to Marco Island. I made a reservation to stay at the Olde Marco Island Inn six months ago, mainly based on price. We were pleasantly surprised by the spacious, clean attractive accommodations and friendly staff. Located in the historic Marco Island district, all rooms have a view of the blue waters in the near distance. Local businesses are within walking distance, including the popular Snooks Inn, a great spot for happy hour, fresh seafood, and sunsets. You can rent a bike for $10 for the whole day from the Inn, and Marco island is terrific for biking with large sidewalks and flat roads--Tigertail Beach is about a 15 minute bike ride from the inn.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hat465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy B, Manager at Olde Marco Island Inn and Suites, responded to this review, 10 March 2014
Thank you so much for sharing your positive comments regarding your recent stay with us at The Olde Marco Island Inn and Suites!
I'm glad to read you were surprised with the accommodations and found our location made it easy for your to explore our beautiful island!
Our friendly staff looks forward to welcoming you back on your next visit to Marco Island!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport News, Virginia
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 February 2014

We had a most wonderful time on Marco Island, FL. We had a large 2 bedroom suite with a king size bed, a comfortable well furnished lanai, well-stocked kitchen and a palm lined street view. I can recommend this secret to both newly weds as well as those married for more than 40 years like myself and my wife. I departed the Inn with the thought, again next year but longer.

Room Tip: Request a suite on Palm Street on the 3rd floor.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travers E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan S, Director of Sales at Olde Marco Island Inn and Suites, responded to this review, 21 February 2014
Thank you for taking the time to tell our future guests about your experience at the Olde Marco Island Inn & Suites. We couldn't agree with you more. Newlyweds new and experienced will enjoy their time here on Marco Island. Hurry back soon for a longer stay.
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fairfax
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 January 2014

We stayed here two nights and were pleasantly surprised-we were expecting a one bedroom hotel room but instead we had a two bedroom condo with a great patio and kitchen. Place was spotless and the pool and hot tub were clean and heated.
I highly recommend this place

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mishamichelle_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan S, Director of Sales at Olde Marco Island Inn and Suites, responded to this review, 20 January 2014
Thanks so much for your wonderful review of the Olde Marco Island Inn & Suites. I am delighted that you took the time to share your thoughts with our future guests. I hope we have the pleasure of welcoming you again in the future!
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Bloomfield Hills, Michigan, United States
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 January 2014 via mobile

We stayed at the Olde Marco Inn between December 16-23. We had a two bedroom, two full bath, huge balcony, living room, dining room and spacious full kitchen. We were welcomed by Karen at the front desk and check in was a breeze. We were handed the keys and a wireless wifi password. The unit was room 211 and was so wonderfully decorated and super clean.
It is a perfect location and very quiet. The grounds are maintained to perfection and the setting is charming. The pool was clean and comfortable to relax at. There are plenty of stores to shop for groceries near the property.
We walked to the Snook Inn for dinner, drinks and live entertainment a few nights. We drove to Key West for a few days. It was a five hour drive that goes by fast. We spent time at the South Beach. A short drive from the property. Just a few dollars to park in a public lot. We brought drinks and lunch with us in a cooler. Beautiful sunsets!!!
We drove to Naples for a day and had a blast at the beach there. We had such a lovely time we will be going back and will request Unit 211 each time!!

Stayed December 2013, travelled as a couple
Helpful?
5 Thank PatriceRink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan S, Director of Sales at Olde Marco Island Inn and Suites, responded to this review, 20 January 2014
Thank you for your great review of Southwest Florida and the Olde Marco island Inn & Suites. It sounds like you had a great vacation here with us. Thanks for sharing your adventures and all the great things to do here with our future guests. We will see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Olde Marco Island Inn and Suites

Property: Olde Marco Island Inn and Suites
Address: 100 Palm St, Marco Island, FL 34145-2018
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Marco Island
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Olde Marco Island Inn and Suites 3*
Number of rooms: 45
Official Description (provided by the hotel):
The Olde Marco Island Inn and Suites is part of The Collection at Olde Marco and within walking distance to the world famous Snook Inn. Make yourself at home in our spacious two-bedroom suites. Suites feature a full kitchen, living & dining room. Master bedroom has a king bed and the second bedroom has two queen beds and a private bath. All suites have screened lanais. The hotel features the renowned French restaurant, Bistro Soleil. The hotel front desk and restaurant are housed in the Inn that dates back to beginnings of Marco Island in 1883. Relax in the courtyard after a day at the nearby Tigertail Beach. The shops on property include Petit Soleil, Joe's Hideout, Lee Be Fish, Bijoux, Cafe de Marco, Local Color Art Gallery, Island Style Creations, Malenda Trick Studio and a Styling Edge Salon. Stay for the season or just the weekend. ... more   less 
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Also Known As:
Olde Marco Island Hotel Marco Island
Olde Hotel Marco Island
Olde Marco Is Inn And Suites
Olde Marco Island Inn And Suites Florida

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