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“Bait and Switch???”
Review of Indulge - CLOSED

Indulge
Price range: US$30 - US$30
Cuisines: American, Cafe, Contemporary
More restaurant details
Restaurant details
Dining style: Casual Dining
Cross street: Jefferson Street
Transit: Indulge is located at 4434 Lafayette Street, which is also known as Highway 90. It is the main thoroughfare in Downtown Marianna and is accessible by all public transportation.
Saint Augustine Beach, Florida
Level Contributor
104 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 127 helpful votes
“Bait and Switch???”
Reviewed 9 February 2013

I called to see if evening reservations were needed on a Friday, they said yes, and we arrived on time. Only 2 other couples were there. Hmmmm. Nearly 2 hours later, half the tables were still empty. Sooo, here is out story about the very slowly served meal...

We both ordered Filet Oscar, described as a filet mignon with crab meat and a bernaise sauce with a couple of sides. Also, we ordered the wedge salad and wine (french white). When the dishes were delivered to our table we were taken back immediately as we are both fans of the dish anywhere we see it on the menu. We are no doubt very familiar with it and its varieties. But obvious to us, when the dishes were delivered to our table, the entre' was not a filet mignon at all but instead a flat iron sirloin. We noticed the other 2 couples ordered the same thing and were served the same looking dish as ours appeared. Darn, we were all stuck with it.

When the chef visited the dining room to inquire from his guests about the meals, I asked about "this particluar cut of steak". He quickly demured, but then admitted they were flat iron sirloin steaks and that they would comp us for the wine only. I observed as he existed quickly without informing the other partrons. So it appeared to us that they had no idea what had occurred and what they were served. The chef and the server, and then owners al had a private moment to determine how to handle it. We were then comped for the wine at $6 a glass ($12), but apparently no one else was given the same concerns.

So we are left with the question in our mind, is that their standard practice or not? Buyer beware.

Next time, we will take a longer drive to a busier restuarnat that we know we can depend on for the real thing at nearly the same price.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Dierdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryBodkin, Owner at Indulge, responded to this review, 28 March 2013
The entire Indulge staff apologizes to you and your wife for this mistake. With the quality of our beef and the rave reviews of our Filet Oscar, I think everyone was just shocked about your concerns and didn't know how to react. This caused us to fumble our response to you a bit to make it right and for that we are truly sorry.

We hope that if you travel back our way, you will allow us the chance to buy you and your wife two Filet Oscars on the house to allow you both to enjoy the true awesomeness of this dish...and to make amends. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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