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“W/end Break” 5 of 5 bubbles
Review of Bay Eden Arms Hotel

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Bay Eden Arms Hotel
Ranked #1 of 1 Hotels in Rushyford
Stockport, England, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“W/end Break”
5 of 5 bubbles Reviewed 11 February 2014

Went with national for a long w/end to Durham, we stayed at this Hotel and we weren't disappointed, although our itinerary was full to bursting, the hotel does offer leisure facilities, a pool, Jacuzzi and a gym. We enjoyed the food and the room facilities were great, very clean with comfortable beds..........

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review, 13 February 2014
How fantastic it is to be passing on another great review to my staff, they certainly all deserve the praise they are getting.
Thankyou for your generous comments, its great that even with your packed National itinery, you still found time to relax in the comfortable surroundings of our leisure club.

I hope we can count on seeing you again,and you chose to stay with us on your next break.

Kind Regards,

Laurie Simpson
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

432 reviews from our community

Traveller rating
    129
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    91
    35
    23
See reviews for
52
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • German first
  • Any
English first
Lincoln, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

A very nice location with plenty to explore in the area, the staff were really friendly and helpful. The food was very good although the staff were pushed to keep up with the serving. The room itself was spacious, although clean was in need of a deep clean, the decor was tired and needed sprucing up and the radiator was on the small side for the room.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review, 13 February 2014
Thankyou for your comments.
At The Eden Arms our staff work tirelessly to ensure your break is enjoyable an relaxing. When I pass on such kind remarks it is very rewarding, a little praise always goes a long way.
You'll also be welcoming the news that we have an ongoing refurbishment programme, sprucing up the decor whilst still retaining the charm of an old coaching Inn.

We all look forward to seeing you again when your passing through County Durham in the future.

Kind Regards,

Laurie Simpson
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berwick-upon-Tweed, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

We have just got back from a three night party weekend at the Eden. This was our second visit in just a few weeks so that obviously says a lot about what we think of this hotel. The rooms are spacious, comfortable and clean. The staff can not do enough for you. The food was amazing, especially the chef's daily specials. The leisure centre is a real bonus, with a lovely pool, spa, sauna and steam room all included free (with lovely large towels). Entertainment of a high standard was provided on each night. The location is great being close to loads of attractions.DO NOT MISS THIS HOTEL.

Room Tip: Take pot luck, we have never had a poor room.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ken N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review, 4 February 2014
It was great to hear how you enjoyed your stay with us, especially the comments about our staff who work tirelessly to provide an excellent level of customer care. I look forward to passing your comments on to them in person.
We pride ourselves on value for money and quality and look forward to living up to your expectations on a future visit.
Thank you for recommending us.

Kind regards,

Laurie Simpson.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 18 January 2014

New Years break with Shearings. The reception and bar areas are lovely, very clean and welcoming. I had a single room, a bit dated but had everything I needed, including a basket of fruit and a bottle of wine...lovely:)

All of the staff are a credit to the hotel, they are hard working, polite and friendly. Our meals were great, a really varied menu that catered for all tastes, breakfast was particularly good and served by our friendly waiter Brett, he always had a smile on his face. Compliments to the hard working chefs too for all of their hard work.

As the saying goes

“You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time"

I was very pleased!!!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sheern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review, 4 February 2014
Thank you for your kind comments which I will personally pass on to all the staff who’s hard work and commitment make the Eden Arms what it is today.

We aim to provide exceptional value and quality within our comfortable Hotel and Spa throughout the year.

We look forward to seeing you again in the near future.

Kind Regards,

Laurie Simpson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malton, United Kingdom
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 11 January 2014

My first coach holiday with Shearings found me at this hotel earlier this week. The first impression upon entering was the friendliness and efficiency of the receptionist coupled with the strong smell of chlorine in the entrance, which persisted during the stay.The Eden suite is very nice but the bed, which is unusual in that the mattress is surrounded by a wooden frame which makes getting both in and out quite difficult, is quite comfortable, and very quiet.Additional power points would be helpful.The meals were nice but full English breakfast was always served on plates which were not very warm and hence the food followed suit.
All the Staff encountered were very friendly, efficient and very hard worked. Entertainment over 4 nights ranged from brilliant to poorish but this did not concern me too much as entertainment in hotels is not one of my pressing needs.Reasonable value for money but not the best Bay hotel I have encountered.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank edwardp463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review, 13 January 2014
Thank you for letter and I would like to take the time to offer you a response.
I read your initial views on the quality of our full English breakfast with some regret.
Cold plates should not be sent out of the kitchen and we apologise that you found this to be the case.
I would like to offer my assurance that this appears to have been a rare oversight and should you stay with us again, it won’t be repeated.
We are sure that you’ll be pleased to hear that we remain on top of issues associated with a very old building with an ongoing successful maintenance programme.
To this end I’m sure that on your return visit you’ll find that any maintenance faults initially observed duly rectified.
Thanks again for your comments and are glad that despite the problems you encountered, it did not spoil your break and we would love to see you back here in the near future

Kind Regards,

Laurie Simpson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

We had a three night new year break at the Eden arms at Rushyford and had a fabulous time
the Hotel was quite old but in very good condition considering it's age. our room was excellent.
The facilities excellent, Entertainment for the three nights could not have been better and the Staff was all so very friendly & helpfull
Once there our car was parrked up for the duration and we used the service bus to go to Durham as the bus stop was within 2 minutes walk from the Hotel
Well done Shearings

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review, 10 January 2014
Here at the Eden Arms we pride ourselves on great food, comfortable relaxing surroundings and a range of entertainment to suit all tastes.
Thank you for your comments on our staff, you can be sure that I will pass these on personally.
We all look forward to seeing you again in the near future.

Kind Regards,
Laurie Simpson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hull, England, United Kingdom
Level Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed 29 December 2013 via mobile

We went here with National Holidays.
It was brilliant from arrival to leaving, very organised and helpful.
Food was lovely and the waitress were lovely. Food was piping hot and delivered to the table with speed and a smile.
Cannot comment on entertainment as it was not our cup of tea.
Our room was perfect, clean and very spacious (room 18)

Thank you for a perfect stay

Stayed December 2013, travelled as a couple
Helpful?
3 Thank TraceyEllis-Moat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_dur, General Manager at Bay Eden Arms Hotel, responded to this review, 10 January 2014
It’s very pleasing to hear that you enjoyed your stay with us, and in particular your comments on our food. Our menus are going down a storm with all our guests, both old and new and we’re looking forward to build on this, and strive to make your experiences more enjoyable each time you book.
We look forward to welcoming you back when you return, hopefully in the near future.

Kind regards,

Laurie Simpson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bay Eden Arms Hotel

Property: Bay Eden Arms Hotel
Address: Middridge Road, Rushyford DL17 0LL, England
Region: United Kingdom > England > Durham > Rushyford
Amenities:
Bar / Lounge Restaurant Spa Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rushyford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Eden Arms Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
Eden Arms Hotel is another one of our great character hotels. The building dates back to the 17th-century when it was a coaching inn. Many of our guests use the hotel as a base to explore the city of Durham and the picturesque countryside around. The location, just eight miles from the historic city centre, is the ideal place to relax and unwind for both leisure and business travellers alike. For those who are keen to explore further afield, the city of Newcastle with its regenerated riverfront and great shopping and hospitality is within easy driving distance. The Eden Arms offers comfortable accommodation and also boasts a leisure club featuring a gym, swimming pool, sauna, steam room and spa. It is also a popular venue for conferences and weddings. ... more   less 
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Also Known As:
Eden Arms Durham
Eden Arms Hotel
Hotel Eden Arms
Bay Eden Arms Hotel Durham/Rushyford

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