I went with the 6 trip advisor reviews when I picked this place out.
It took forever to find it on the main drag...I arrived around 1 pm...the mgr, Michelle, is a doll but that does not help the way this place is maintained.
My room was soooooooooooo dirty...it was ground into the molding where the molding hit the terrazo tile floor...The toilet was continually running ( even after I reported it to mgr)..The fan was so noisy that I had to turn it off at nite as it kept me up. The bathroom sink did not drain properly.
I reported all this the morning of the 2nd day...by that evening when I got back to my room,
NOTHING had been done. I was told that the room next to mine needed a new AC and that took precedence over my problems..I understand an AC is major but you still need to keep on top of things and fix what is broken...
In addition, after a full day of working in the hot sun, when I got back to my room, it was totally UNMADE...ie. No bed made, no new towels, ( the ones i left on the floor were still on the floor), NO bathroom cleaned, NADA NOTHING...
When I went to the husband of the mgr and asked if they cleaned the rooms daily, his response was " NOT UNLESS YOU ASK"...Excuse me , but at $90 a nite (including tax) I expect the cursory cleaning..new towels, clean bath, bed made etc..trash emptied..
NOTHING, I repeat, NOTHING was done to my room.
To say I was upset was putting it mildly.
I killed bugs on the nightstand the nite before but on my 2nd nite, I moved the sheet and saw more bugs in my bed...When I pulled the mattress away from the wall, it was FILTHY..
This place needs to be reported to the health dept...
I KNOW this is not the Ritz..I didn't expect the Ritz...The location and views were perfect but the room was the pits..
Would I stay here again when i come back? NOT ON YOUR LIFE...
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- Also Known As:
- Knoll's Court Motel Matlacha, Florida