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“Happy New Year!”

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Crowne Plaza Melbourne Oceanfront
Ranked #14 of 21 Hotels in Melbourne
Level Contributor
3 reviews
“Happy New Year!”
Reviewed 7 January 2014 via mobile

9 couples bought their New Years package. Oceanfront room was the best part of our visit! Service was wonderful :-) I understand the profitability motive associated with hotels. However the dinner dance was overbooked which made for unpleasant experience. We were shoe horned into a table which comfortably seats 8 & there were 12 of us. Dance floor was too small. Restaurant seems like an after thought. I understand it is separately owned & operated...Feels like it. Feels like a cafeteria. Experience would be much better if restaurant felt like a real restaurant.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moretennis4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaylyn C, Front Office Manager at Crowne Plaza Melbourne Oceanfront, responded to this review, 16 January 2014
Thank you for taking the time to review our hotel. Your comments are very important to us, every day we engage with our guests to gather feedback to help us improve our services and events. We will take into consideration everything you mentioned when planning next year’s event. I hope you and your family has a wonderful New Year and visits us again soon, we have exciting things planned for our future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (225)
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Murdock, Nebraska
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 December 2013

I stayed in this hotel the week before Christmas. The hotel has two towers. I had an interior room in the main tower.. I would recommend staying in the main tower, and ask for an oceanfront room that is closer to the water. The towers sit across from each other in a "v" shape; the top of the "v" being the ocean side. When you look out your window, you will see the other tower. When you step out on the balcony, you have a good view of the ocean. My room was on the interior corridor towards the bottom of the "v". There is a strong surf sound between the two towers. I love ocean sounds so it was great for me.
The Resturant had great food.. Everything I ate there was good. The breakfast buffet had lots of different food combinations to pick from. I did not experience poor customer service, but did experience one time in the Resturant when the servers were talking and didn't provide us water. we just went up to them to ask for it. Front desk was friendly and accommodating.
Rooms were extremely clean. This is my biggest thing with hotels and my room was very clean.
My room appeared to be remodeled. The furniture looked new. Nice big monitor screens in the business center and the hotel gives you the WiFi password. Good hotel to stay in for a business trip..

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShannonF70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 December 2013

We stayed at this hotel in December and were two adults and two children and had ordered quadruple. We got a small room with two 140 beds which became too crowded. The information we got when making the reservation was that every room had a balcony but it was not true, we had an exterior corridors outside where they had placed two plastic chairs and tables. The breakfast very nice and pleasant service but the restaurant was not good and the service in the restaurant was bad.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Key D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne Oceanfront, responded to this review, 12 January 2014
Dear Key D,

Thank you for leaving us your comments about your stay. I am happy to know that your breakfast experience went well. However, I regret that the room you were given did not sufficiently meet your standards.

While we understand your stay was not 100% satisfactory, we hope that you could give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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Austin, Texas
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 26 December 2013

We are snowbirds from central Texas and had reservations for the Christmas dinner buffet. Upon our arrival, we were seated in the poorest location possible meaning people were tramping over us to gain access to the buffet. Due to the crowded conditions, we elected to remain at this poor location. (Note, in retrospect we should have walked out)
We then encountered the poorest service possible due to severe understaffing, not as a result of the service staff themselves. There was certainly a lack of organization during the time we were present.
The most favorable was the food, our compliments to the chef as well as the food preparation staff. The food was excellent, well displayed, and plentiful.

Room Tip: Skip their Xmas buffet
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Service
Helpful?
1 Thank 40Dodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spaxton, United Kingdom
Level Contributor
232 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed 25 December 2013

I am a platinum ambassador staying at the IHG between 70 and 100 nights per year.
During the year I stay in 40/50 assorted IGH hotels in 15/20 countries.
May I say that I find the whole group to be excellent, until this place. It is in need of a huge
refurbishment. The rooms are tatty the furniture is dated and worn and the whole
ethos of this hotel is grab grab grab. If you want to use a bed on the beach $20 that
is on top of the $159 room rate. No club room, no platinum upgrade, very few smiles.
Christmas day no hot water, NOT the standard expected from Crow Plaza, I have stayed in
Holiday inn express that are streets ahead of this place. Do not be put of the Holiday inn group, JUST THIS DUMP!!!!!!!!!!!!!!!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaylyn C, Front Office Manager at Crowne Plaza Melbourne Oceanfront, responded to this review, 30 December 2013
Thank you taking the time to review our hotel. As platinum IHG rewards ambassador we understand the amount of traveling you do throughout the year and we greatly value your opinion. Please accept our sincere apologies for the experiences you had that did not live up to your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you will give us another chance to show you how great our hotel is.
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Travellers are raving about these Melbourne hotels

AaroTravel
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 December 2013

We are beach people. So there's an automatic plus. The service will get you a key to your room, but that's it. The rooms do not have great views of the beach, only the suites facing the beach do. Even though they were less than have full, we were put in a side view room as close to the street as you could get. From the pool and the beach, I could tell the view didn't get much better. Who goes on vacation to sit in the room anyway? It would have been nice if they would have tried. We were flat out denied. My wife has been a travel agent for 17 years and we have stayed all over the world in the past 25 years. So I am saying from experience, we were lied to. That's not good customer service, but if you want to stay on the beach with a pool, bed, & bath, it still works fine. It’s run like a full service resort with no service.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AaroTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaylyn C, Front Office Manager at Crowne Plaza Melbourne Oceanfront, responded to this review, 30 December 2013
Thank you taking the time to also write a review on TripAdvisor. As an IHG Rewards member we value your brand loyalty and would like to apologize your stay fell below your expectations. We do offer several different types as well as locations; perhaps next time booking a room direct oceanfront would make your stay more enjoyable. I hope if your travels bring you back to the Melbourne area you will allow us to show you we are dedicated to hospitality and use all reviews as an opportunity to improve.
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Minnesota City, Minnesota
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2013

We had a corner ground floor room and loved that you could hear the ocean all day and night. The staff was extremely friendly, rooms very clean and a perfect location for a little weekend get-away. Eating breakfast on the deck over looking the ocean was so nice. Would stay here again!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vettechick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Melbourne Oceanfront

Property: Crowne Plaza Melbourne Oceanfront
Address: 2605 N Highway A1a, Melbourne, FL 32903-2301
Phone Number:
Region: United States > Florida > Brevard County > Melbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Melbourne Oceanfront 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
The Crowne Plaza Melbourne Oceanfront Hotel is located on Florida's Space Coast within minutes of Kennedy Space Center, Cape Canaveral, Cocoa Beach, Brevard Zoo, Washington Nationals Baseball, Port Canaveral, world class golf courses, and is just one hour from Orlando, Walt Disney World, Sea World and Universal Studios. Business travelers visiting Harris Corporation, Northrop Grumman, Intersil, Boeing, Lockheed Martin, Rockwell Collins, Patrick Air Force Base or NASA will find Crowne Plaza Melbourne Oceanfront Hotel the perfect location to meet, relax and work with over 16,000 square feet of flexible meeting space, complimentary hotel shuttle service to and from the Melbourne International Airport and complimentary high speed Internet access throughout the hotel. Crowne Plaza Melbourne Oceanfront Hotel offers large selection of guest rooms ranging from standard rooms that overlook the courtyard to coastal rooms that look up and down the ocean to elegant oceanfront guest rooms and suite with private balconies. Enjoy a delicious meal at MARiSOL, our oceanfront restaurant, or a refreshing cocktail in Surfside Lounge, our oceanfront bar and deck. When evening comes, enjoy the warm ocean breezes while relaxing to live music on our one of a kind, 6000sq.ft. Ocean Deck, the best oceanfront deck in all of Brevard County. A popular spot for hotel guests to mingle with locals as the Crowne Plaza offers live entertainment on the oceanfront deck Thursday's, Friday’s and Saturday’s, March through August. Resort style amenities and most direct beach access of any Melbourne Beach hotel makes the Crowne Plaza Melbourne a popular choice. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Oceanfront Hotel Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Oceanfront Florida

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