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“Good for the price, but it could be better”

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Americas Best Value Inn & Suites
Ranked #21 of 22 Hotels in Melbourne
Reviewed 6 July 2014

The hotel is perfectly located in one of Melbourne's main streets. Easy access but they need to work on the drainage of the internal roads around the hotel; it rained and they were flooded. Room was comfortable, but had the smell of smoke from previous smoking-room status. A/C was very good. In general it was clean (external areas and room) with the exception of the shower curtain that had like 3 inches of mold at the bottom. TV is an old tube model with poor resolution. They need to replace the remote control that was broken and taped with a loose black strip of tape. It included a continental breakfast, but it was very frugal: coffee, milk, toast, butter and jelly, and a Belgian waffle maker. No juices, or fruits, or biscuits or anything else. In general the hotel has good value for the price and the staff I interacted with (Front Desk and breakfast area) was very friendly,

Room Tip: Rooms in the back of the building by the pool are quieter.
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  • Stayed: July 2014, travelled with friends
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2  Thank LongHairCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvimelbournefl, Webmaster at Americas Best Value Inn & Suites, responded to this reviewResponded 30 July 2014

Dear Guest,

Thanks for your comments about our hotel and staff. I’m glad you had a generally pleasant experience, but I’m sorry we did not completely meet your needs. We take great pride in this hotel and satisfy most guests. We’ll take your other comments into consideration as part of our continuous improvement process, and we look forward to having you with us again.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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58 - 64 of 153 reviews

Reviewed 7 June 2014

Rooms are clean and a great value for the dollar. The staff is extremely friendly and courteous and helps you any way they can. I would definitely recommend! Breakfast with waffles is included. They have a restaurant and bar that opens at 5PM.

Room Tip: They have upgraded and non-upgraded rooms. You have a choice based on your budget.
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Stayed: June 2014, travelled solo
2  Thank jsnew6551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Made the error of not checking trip advisor before coming here. The room smelt overwhelmingly of dog and was so outdated and in need of refurbishment. The terrible carpet was struggling, the fittings and fixtures battered and tatty and the bathroom was pretty awful. The room wasn't cleaned to a very high standard, especially the bathroom and sink. There is a swimming pool but it's in the centre of the parking lot and the wifi was sparse to say the least. Ear plugs muffled the sound of the bar beneath our room.

Breakfast was basic with DIY waffles, cereal or toast, apple juice and coffee. It suited our needs though.

On the plus side, the beds were very comfortable, aircon functioned well and we actually slept well. there was a fridge which was useful for us too. When we stayed here there were no occupants in the rooms either side of us so I have no idea how thin the walls are. I guess you could ask one of the numerous families that appear to be living here for an indeterminate amount of time. This inn cost us $65 a night and I've stayed in better places for $30.

  • Stayed: June 2014, travelled as a couple
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1  Thank Drizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvimelbournefl, Webmaster at Americas Best Value Inn & Suites, responded to this reviewResponded 24 June 2014

Dear Guest,

Thanks for your comments. I appreciate your fair and thorough review. While I’m very pleased that we were able to provide you with a comfortable bed and a cool, comfortable room, I’m sorry if we failed to meet your needs in any ways. We focus on providing complete customer satisfaction, whether you stay with us for one night or use us as your extended stay hotel in Melbourne, Florida.

Sincerely,
Hotel Manager

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Reviewed 30 May 2014

Ok for quick overnight stay.I got for a good price on Internet and used for overnight stay on way to our final destination. Continental breakfast not worth effort unless just want coffee. Really outdated and roaches in a bathroom. I guess what I expected for the money.

  • Stayed: May 2014
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1  Thank bendoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvimelbournefl, Webmaster at Americas Best Value Inn & Suites, responded to this reviewResponded 24 June 2014

Dear Guest,

Thanks for these comments. I’m glad you found that we met your needs during your brief stay with us. While we reject and dispute any suggestion of an insect problem at this hotel, we take great pride in the property and are always doing everything we can to keep it in great condition for guests like you and apologize if we fell short of your expectations in any way.

Sincerely,
Hotel Manager

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Reviewed 28 April 2014 via mobile

Great service and comfortable. Great deals, and friendly staff members. Would recommend to anyone looking for a simple place to lodge without extra cost. Also free wifi and breakfast. Laundry services available and assistance with anything a guest needs.

Stayed: April 2014, travelled solo
1  Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

We stayed in room 222 at rear, LHS of hotel , in March The room was ok; but the cleaning was at best superficial. Carpets had a dusty look about them, particularly around the edges. It was obvious that the windows along this whole row of rooms had not been cleaned in years similarly the door of the rooms, which need a repaint, just to brighten the whole place up. The verandah outside the rooms also need cleaning, and again it was obvious that this had not been done for a long time. At least 3 other people passing our room made negative comments about their rooms (without prompting). The next morning my wife was asked about our stay by reception; and she commented in the negative. The management of this hotel is obviously cutting their costs to the bone. this is also reflected in the breakfast offering, which is minimal compared to others in this chain

It surprises me that the franchisor of this brand does not seem to monitor the franchisees quality standards, as we stayed in a number of Americas Best Value hotels on our tour. They vary from very good to this hotel which was not good.

  • Stayed: March 2014, travelled as a couple
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Thank David_B255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvimelbournefl, Webm,aster at Americas Best Value Inn & Suites, responded to this reviewResponded 21 May 2014

Dear Guest

Thank you for your comments. We use all feedback as part of our continuous improvement efforts. I’m very sorry that you found the cleanliness lacking. We take great pride in this property and the high standards we maintain. I apologize that we did not meet your standards in this case. We strive for 100 percent guest satisfaction but apparently fell short in this case.


Sincerely,
Hotel Manager.

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Reviewed 30 March 2014

I checked in for what they called the lowest price in town. I stayed on the poolside. The room smelled clean. The beds are soft but comfortable! TV channels were pretty basic. Breakfast was very limited. The staff is friendly. Pillows were lumpy and towels kinda sucked. I didn't have any bug problems at all! It was pretty quiet and the parking lot didn't have much traffic. I would stay here again for sure!

Stayed: March 2014, travelled on business
Thank B3amt3am
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvimelbournefl, Webmaster at Americas Best Value Inn & Suites, responded to this reviewResponded 9 April 2014

Dear Guest,

Thanks you for your positive comments. Guests like you make it a pleasure to run a hotel. I apologize, however, that the pillows and towels didn’t meet your standards. We take great pride in the linens we provide, but we’ll keep your comments in mind as we order new linens and make other improvements to this property. Thanks again for staying with us -- and for your useful feedback.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn & Suites

Address: 4431 W New Haven Ave, Melbourne, FL 32904-3321 (Formerly Howard Johnson)
Region: United States > Florida > Brevard County > Melbourne
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Melbourne
Price Range: £48 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn & Suites 2*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the Americas Best Value Inn and Suites of West Melbourne/Melbourne/Palm Bay, Florida. We are conveniently located near Melbourne International Airport at Interstate 95 and W New Haven Ave/US-192. Our hotel is within walking distance of the Cinema World Melbourne 16 and less than 10 miles from Brunswick Harbour Lanes, Galaxy Skating Rink, Melbourne Square Mall, and Melbourne Beach. ... more   less 
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Also Known As:
Americas Best Value Inn And Suites
Americas Best Value Hotel Melbourne
Howard Johnson West Melbourne
West Melbourne Howard Johnson
Americas Best Value Inn & Suites Melbourne, Florida

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