I had read the reviews the night before( 06/07/14)we were supposed to go, and thought "oh no". Boy, am I glad we went ahead on the trip and did not listen to negative peoole. I emailed Bob a few days before to confirm, and he answered me right back. The morning we were to go, the boat broke, they called and kept us informed. They called me later in the day with an update, and got us on the 4:00 tour the same day. He helped me get my mother on who was in a wheelchair(which he did not know this when he was giving us updates and being kind). He was informative about birds, trees, the area and even cracked some jokes. We got to see a few dolphin and he gave us a nice relaxing boat ride. All the while, I could hear chatter from the back, "we need a refund", "we saw more dolphin going over the bridge" and such. Captain Bob has no control over how many and if the dolphin are going to be out. It is nature folks, not Seaworld. It is hit and miss and depends on the animals themselves. Anyway, the boat was nice, clean and comfortable. Just wanted to give an opinion from someone who almost believed the negative until I was very glad we went. Unfortunately, it is usually the comments of dissatisfied patrons that are voiced, so I wanted to let you hear that I felt it was Excellent!
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