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“They close their kitchen while you are still eating”

Thai Thai Restaurant
Ranked #82 of 451 Restaurants in Melbourne
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 18 December 2013 via mobile

We were seated at 2:20, ten minutes before the lunch cutoff. After we received our lunch we tried to add a soup takeout and were told the kitchen had closed. Is it just me or is this normal? The food was excellent.

Thank Spacecoast_Walt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 39 of 78 reviews

Reviewed 30 November 2013 via mobile

We love to go to Thai Thai as the food is excellent and they know our order. I love the sushi and bento box and they have a house Thai Thai sushi roll that is fantastic. Other great items include the volcano chicken and Thai vegetable dishes. Overall it is a great place to eat.

1  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

Because of the rave reviews about the food we went to Thai Thai last night. We ordered wine, and about a half hour later ordered soup. Very soon after we ordered food which took us 2 hours to receive (no exaggeration).

Our original waiter was very attentive, checked on us continually and brought our soup and wine on a timely basis. He then totally disappeared from sight which is where the problems began. Whenever we would question the waitresses (who mysteriously were now our servers) we were told they are very busy as a table of 9 had come in and slowed the kitchen down, Busy? For the most part the restaurant was empty - a few people at the sushi bar and maybe 5 other tables of people including us and the table of 9. We would sit and watch all other diners who had come in way after us get their food.

Finally, after complaining enough we got our food which came out steaming hot. After we were done eating our original waiter magically re-appeared and told us that they reason our food took so long was because the waitresses kept telling him that he could not bring us the food and that they would do so as he was not really a server. WTF???

So, while there was a power struggle going on -(amongst the Taiwanese wait staff and the lone American waiter), our dinner sat for 2 hours getting ice cold and obviously nuked before it actually reached our table.

All we received were back handed apologies and the Manager refused to do anything - did not even offer to "comp" us a glass of wine until we demanded that they take 2 of the 4 glasses off of our check. When we asked to speak to the owner we were told he is unreachable as he is in Thailand. Seriously?? And again we were told by the Manager that our original waiter is not a server and not allowed to wait on tables. So the question was -then why was he waiting on us for the 1st hour we were there?

This morning I woke up sick because this wait staff thought it was ok to leave our food containing seafood out for the length of time they did.

My advice - if you are from up North or anywhere where good service is and should be the norm STAY FAR AWAY FROM THIS PLACE. Maybe the service is different in their other locations but not here.

The food was great- too bad the horrendous service and attitudes overshadowed it.

    • Value
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    • Food
1  Thank arizonaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

We eat at Thai Thai at least once a month and it's consistently fresh and tasty. Service not great. Excellent value on the kids meals.

Thank W B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

This is less than 5 minutes from home and we go every month or so. My Wife shocked me a month ago when she announced she wanted Sushi; we went out and she liked it.i. I have had it here several times and it has always been very good. Last night was no exception. We both had sushi rolls, both were very good and properly prepared.

    • Value
    • Atmosphere
    • Service
    • Food
Thank babbydaddy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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