We stayed here because of the rave reviews this hotel received on trip advisor and were surprised that we were so disappointed, particularly after staying at another Hampton Inn a few days before our visit here (see our review for Homestead) Perhaps we expected the same five star experience as our stay at the Hampton Inn at Homestead, this was not the case.
We have to give a special mention to 'Alain' the chap at the check-in desk who was excellent. Polite, welcoming, helpful and went that extra mile to make our stay a good stay. On checking out Alain asked if we had enjoyed our stay we didn't have the heart to tell him that we hadn't been able to sleep because of the heat. The air conditioning unit in our room was so loud we had to disconnect it from the power outlet as the off switch didn't work, we also thought that our room on the 5th floor was dingy and grubby. We didn't have breakfast because the coffee was cold and the orange juice was dreadful. The vending machines were empty on the floors we tried and we felt the overall presentation of the hotel was poor compared to our previous experience. Maybe we were just unlucky, as other reviewers really rate this hotel. On the plus side, it was a really good location for visiting Kennedy Space Centre (fantastic experience) and the Outback Restaurant is close by (which is always worth a visit). As I say, maybe we were unlucky but despite Alain's excellent service we will not stay here again.
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- Also Known As:
- Hampton Inn Melbourne-Viera Hotel Melbourne
- Melbourne Hampton Inn
- Hampton Inn Melbourne-Viera Florida