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“A Great Staff with many pluses”

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Hilton Melbourne Beach Oceanfront
Ranked #2 of 22 Hotels in Melbourne
Certificate of Excellence
GreenLeadersBronze level
Reviewed 28 May 2012

This hotel is beautifully situated right on the ocean. We arrived early (check in is at 4 PM)
and as the room was not ready we decided to have a late lunch at the Pool Bar. We were very surprised that the quality and quantity of the food was excellent and reasonably priced for a hotel. We had a ocean view with balcony and the room was very clean with a very big bathroom and very comfortable beds and a built in small fridge. The pool was very nice and clean and so was the good sized jacuzzi. If you wanted to rent umbrellas and chairs, they were reasonably priced at 20.00 for the day. Specialty drinks were very good but pricey (a bit cheaper during Happy Hour). The morning buffet breakfast was superb with large assortment of choices and very attentive service! We will be back to this hotel!

Room Tip: The newer South Tower is slightly better with chairs on balconies but beware as dogs are very common...
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  • Stayed: May 2012, travelled as a couple
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1  Thank edenpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this reviewResponded 29 May 2012

Dear Edenpt,

Thank you so much for your reveiw of our property. I'm so glad that you were able to enjoy your lunch on our deck. I will be sure to pass your comments on to our Food & Beverage Department and our Executive Chef. We look forward to hosting you again the next time your travels bring you to Melbourne.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager

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1,449 - 1,455 of 1,659 reviews

Reviewed 26 May 2012

Book oceanfront, not ocean view, for a better view of the ocean. The hotel permits dogs and is right on the beach. Ask for a fridge for the ocean front room, as they don't come with them.

  • Stayed: May 2012
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2  Thank atlblond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this reviewResponded 29 May 2012

Dear Atlblond,

Thank you so much for reviewing our property. You are correct that our Oceanfront Rooms offer a direct view of the ocean and are not equipped with refrigerators. I hope that you enjoyed your stay and we look forward to hosting you the next time your travels bring you to Melbourne.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager

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Reviewed 22 May 2012

Our reservation was for a room with either a king or two double beds and our room had a queen bed although we were charged based on a king bed. We had no maid or room service while we were there. They do not give a free breakfast unless you have a high level hilton honors account. Even most inexpensive motels give a free continental breakfast. The airconditioning is set fot 70 degrees and at night the AC goes off so we waked up hot at 3 o'clock AM. We asked to have the AC checked but it was never checked.
The view was beautiful.

Room Tip: Be sure to get what you pay for if you stay here. I would not return to this property. I have staye...
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  • Stayed: May 2012, travelled with family
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Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this reviewResponded 29 May 2012

Dear Robert S,

Thank you for your review of our property. I'm sorry that your experience did not meet your expectations or exceed ours. Our staff obviously did not reach their goal. I have spoken to our Housekeeping Manager who will address your issues and concerns with both your housekeeper and room inspector.

Complimentary breakfast is offered at some Hilton Family properties, including Embassy Suites and Hampton Inns, but typically not at a Hilton. At our property, we do offer a daily complimentary breakfast to our Hilton Honors Gold and Diamond Members. With regards to the size bed in your room, it is a standard king size bed. The hotel does not have any queen beds in our rooms.

Thank you again for taking the time to review our property. I am sorry that you were unhappy and inconvenienced during your stay. This is not the standard of service we provide. I do hope that you will give us another chance to show you a great stay on your next trip to Melbourne.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager

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Reviewed 20 May 2012

This is the second time I've stayed here and it was just as good, if not better than the first time I stayed. My son and I came down for a long weekend and had a great time. Front desk staff and wait staff were great. I'm a Hilton honors member and travel a lot for work....there's a reason I stay at Hilton's and the exemplary service and treatment is no exception here. Love this place, it's like a gem. My only complaint would be the music that played pretty late on weekends...that said I had a blast and will be returning.

  • Stayed: May 2012, travelled with family
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Thank benne017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this reviewResponded 21 May 2012

Dear Benne017,

Thank you so much for your review of our property. I'm so glad that you and your son had a great time during your stay. We look forward to hosting you on your next trip to Melbourne.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager

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Reviewed 16 May 2012

Have attended several weddings from beginning to end here. Also have attended many receptions here. Great for conferences. FOR TRAVELERS this is RIGHT ON THE BEACH, with a lovely deck, if you don't want to get sandy, but with the ocean just a few strides away. Hilton accommodations are always good here. It's about 30 minutes from the Melbourne Airport. This Hilton is, of course, a wonderful self-contained place that can serve all your needs, whether it is family on vacation, romantic honeymooning couples, friends traveling, or whether on business or by yourself. There's plenty to do and Orlando is about and hour away with all of its attractions. There's plenty of shopping to do in Melbourne itself, and lots of unique restaurants as well. You won't be disappointed with this beachside Hilton.

  • Stayed: March 2012, travelled on business
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1  Thank sue c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this reviewResponded 21 May 2012

Dear Sue C,

Thank you so much for your review of our property. I'm so glad that you've enjoyed your time with us during the many wedding celebrations you've attended. We do have a beautiful location for ceremonies on the dune overlooking the beach and water. We also have several great rooms for celebrations.

We look forward to your return for your next celebration or just to stop by and enjoy our deck and entertainment on a weekend.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager

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Reviewed 13 May 2012

The people at the front desk have the worst attitude I ever seen. They are very unaccommodating and not willing to go the extra mile. I go to this hotel a few times a year for the past nine years and the front desk is always the same. I would retrain or set higher standards for your employees.

Room Tip: top floors,
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  • Stayed: April 2012, travelled as a couple
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Thank plantmanW_p_bch_Fl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this reviewResponded 21 May 2012

Dear PlantmanW p bc,

Thank you so much for your comments about our staff during your recent stay. I'm so sorry that your experience with our Front Desk Staff has been less than exemplary during your recent stays. I appreciate you taking the time to mention your concerns. It is only through reviews and surveys that we can provide our staff additional training to better their performance and to provide our guest with an exceptional visit.

I have forwarded your concerns to our Front Office Manager so that she can provide training and councel to her staff. Thank you again for your comments. I hope that you will try our property again the next time your travels bring you to Melbourne.

Sincerely,

Margaret Mary Kehoe

Guest Relations Manager

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Reviewed 1 May 2012

Very randomly chose Melbourne Beach as our vacation destination because we had airline vouchers that were going to expire soon. Wanted to choose somewhere with a direct flight and a hotel that was not far from the airport. Didn't go for the nightlife, we just wanted somewhere we could relax/get away and stroll on the beach since it is very cold at home (Philadelphia) in February.

Weather was mid 70s, not too bad but too chilly to go in the ocean. Although we did stroll up and down the beach in our swim suits and tank tops.

Loved the location! Right on the beach, just had to walk over a little bridge from the pool area to the beach. There was even a wedding on the beach while we were there. The hot tub wasn't working while we were there though so that was a disappointment.

Ate in the bar restaurant one night and loved it. Tuna appetizer = amazing. They even had a jazz musician performing.

Our room was not ready when we first arrived, but ate lunch by the bar and had a few drinks while we waited so it wasn't bad. Beds were soooo comfortable we spent most of one day napping. Loved our little blacony with view of the beach. Ordered wine and chocolate covered strawberries to be delivered one night while we were out, and came back to the room with them waiting :)

  • Stayed: February 2012, travelled as a couple
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Thank KFras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this reviewResponded 3 May 2012

Dear Kfras,

Thank you so much for your review of our property. I'm so glad that you were able to escape the cold of Philadelphia and enjoy the warmth and sunshine of Florida. We love our nothern visitors. We look forward to hosting you again the next time your travels bring you to Melbourne.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager

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Additional Information about Hilton Melbourne Beach Oceanfront

Address: 3003 N Highway A1a, Melbourne, FL 32903
Phone Number:
Region: United States > Florida > Brevard County > Melbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Melbourne
#1 Business Hotel in Melbourne
#2 Green Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#8 Family Hotel in Melbourne
Price Range: £122 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Melbourne Beach Oceanfront 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Overlooking the Atlantic Ocean, the Hilton Melbourne Beach Oceanfront is a relaxing retreat, just seven miles from Melbourne International Airport and located on Florida's Space Coast. We tick all the boxes for a memorable beach vacation – great views, delicious dining, an outdoor pool, and inviting rooms and suites. We also offer 9,000 sq. ft. of flexible event space, a business center, and more to keep you productive. Whether you’re visiting for the famous Florida beaches or you just love all things outer space, Hilton Melbourne Beach is a great choice. We're close to the Kennedy Space Center, Port Canaveral and the vibrant shopping and dining of Melbourne Beach. Take some time to enjoy our leisure facilities, including a heated outdoor pool, fitness center, and 24-hour fitness center. Looking to explore the local area? Jump on our free shuttle; we’ll take you anywhere within a five-mile radius of the hotel. ... more   less 
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Also Known As:
Hilton Melbourne Beach Oceanfront Hotel Melbourne
Hilton Hotel Melbourne
Melbourne Hilton
Hilton Melbourne Beach Oceanfront Florida

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