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“Deceiving Signs”

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Holiday Inn Viera Conference Center
Ranked #17 of 22 Hotels in Melbourne
Reviewed 25 August 2014

Great location!!! First night of arrival our sheets were dirty...manager was very apoligetic and added a free night to our stay(luckily we were able to except). Sheets were never changed on bed the entire stay except that very first night. When walking into the building there is a sign that says "this is a 100% smokefree property" however; when unloading your car people(employees) can smoke right outside the doorway as well as to the only pool entrance...being a smokefree person I find it unfair to have to walk through a cloud of smoke to get to the pool as well as loading and unloading my car. There should be a less deceiving sign or a better designated area that doesn't affect nonsmokers. I would got there again...

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Lynette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Viera Conference Center, responded to this reviewResponded 10 September 2014

Dear Lynette P,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the fine location of our hotel in the area. We would like to apologize for the shortfalls you have experienced. It is regrettable that we fell below your expectations. Please be assured that your comments have been documented and will be forwarded to our management for review and improvements. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviews (256)
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127 - 133 of 256 reviews

Reviewed 7 August 2014

Stayed here because it was the host hotel for a small political conference over a week-end. Right off I-95 and a short driving distance to a number of restaurants.

Received a junior suite instead of a regular room at no additional charge. Joe, at the front desk, was friendly and he provided extremely helpful info. In the bathroom, they've done some updating but it's probably going to need a complete reno soon. Seating in the LR area was comfortable but definitely on the dark side. Good, well-lit work area with a number of outlets and the bed was comfortable.

Free wifi in the room was a real plus - except that it wasn't working very well at first. Two laptops and two smartphones couldn't make the connection and, when I said something about it at the front desk, she implied that, perhaps, I just didn't know how to do it properly. Went our group's Friday night get-together and discovered that everyone was having the same issue in the rooms. (We could, however, connect quite well in the meeting room.) I guess enough people complained because, later that evening, wifi was working full force in all of the rooms.

Friendly, personable serving staff in the restaurant bar, at the cash bar outside the meeting room, and at the luncheon on Saturday. The meal wasn't the greatest but I've had significantly worse food at functions where I paid a lot more money!

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Cliff-954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Great location and convenient to restaurants and shopping.

I arrived early and was allowed to check-in. First impression was good. However, upon entering the room it felt damp and smelt bit musky. Nice beds but the pillows were really, really bad.

The wifi needs prayer.

The hotel had a restaurant and bar - with a one women staff - and closed at 9 PM.

There are better hotels options in the area. Take advantage of them.

Stayed: August 2014, travelled on business
2  Thank kcribb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnViera, Manager at Holiday Inn Viera Conference Center, responded to this reviewResponded 6 August 2014

Dear kcribb1,

Thank you for your last stay with us. I understand you had some issues at our hotel that fell below expectations, I would like to personally apologize for this; as our goal is always to exceed our guest expectations and provide excellent customer service. Thank you for bringing this to our attention as we will be addressing the issues with management. As for the pillows we do have a pillow menu with several types of pillow that may help meet your needs. We hope you will give us another chance when you are in the area and see our improvements.

Best Regards

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Reviewed 28 July 2014

I arrived late & tired, on a weekend night, without a reservation. Erick at the front desk found a room for me although the hotel was booked solid. He was very polite and considerate. Erick also recommended the in-hotel restaurant and he was right, the food and service were both very good.
A word about the bedding - very nice & comfortable. Better than most hotels.

  • Stayed: July 2014, travelled solo
    • Cleanliness
    • Service
1  Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnViera, General Manager at Holiday Inn Viera Conference Center, responded to this reviewResponded 29 July 2014

Hi Charles,

Thank you for your comments. Glad to hear Erik made your stay excellent and helped keep you dry from our unpredictable Florida weather. We will be sure to pass on your comments to our chef and restaurant staff. We look for forward to seeing you again in the near future.

Thank You!

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Reviewed 20 July 2014

The hotel we had a reservation in did not have our room so we ended up here by accident but were very glad we did. This was a more upscale facility than any Holiday Inn I have stayed in before. Very friendly staff, very clean facility and it is all non-smoking! I definitely recommend a stay here. I think you can do a little better on price, but the rates were reasonable.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank MackW77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnViera, General Manager at Holiday Inn Viera Conference Center, responded to this reviewResponded 29 July 2014

Hello MackW77
Thank you for taking the time to share your stay us and the world. We are glad you stumbled upon our hotel to let us accommodate you while you visited the space coast. Our staff will be delighted to hear your splendid comments. We look forward to serving you in the future.

Best Regards

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Reviewed 15 July 2014 via mobile

I have stayed here many times. The staff is excellent and the rooms are very comfortable. Best thing is chic fil a in parking lot and it is right off of I 95. Price is usually around $100 and worth more. Nice pool too. Lots if parking. The room has good sized flat screens!

Stayed: July 2014
Thank Grazer-Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnViera, General Manager at Holiday Inn Viera Conference Center, responded to this reviewResponded 29 July 2014

Thank You for your review and time to sharing your stay at the Holiday Inn Viera. We look forward to your next stay with us. I will be sure to share your wonderful comments with our team. Hope to see you soon!

Thank You!

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Reviewed 5 July 2014

The pluses for this location, I bet it is right off the highway. Hotel lobby looks like it has been remodeled but rooms are still a little bit dated. Overall the hotel can use some updating it is however comfortable stay for one night or two. Free breakfast in the morning makes it worth the price.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Obi1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Viera Conference Center, responded to this reviewResponded 21 July 2014

Public acknowledgement:

Dear Obi1234,

Thank you for taking the time to share your good comments regarding our location and breakfast served. I am delighted to learn that you had a comfortable stay with us.Your feedback regarding the condition of our rooms are highly appreciated and rest assured that we will use this to consider upgrading where possible.

We look forward to have another chance to host you again.

Sincerely,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Viera Conference Center

Address: 8298 N Wickham Rd, Melbourne, FL 32940-7923 (Formerly Imperial's Hotel and Conference Center)
Phone Number:
Region: United States > Florida > Brevard County > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Melbourne
#12 Business Hotel in Melbourne
Price Range: £70 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Viera Conference Center 3*
Number of rooms: 127
Official Description (provided by the hotel):
Our Melbourne Florida Hotel is the Ideal Destination Located in the heart of Brevard County the newly renovated Holiday Inn Melbourne - Viera Conference Center Hotel is the only full-service hotel in Melbourne, Florida. Our hotel's location puts the best of Florida at your fingertips. Guests know that our Melbourne hotel off I-95 at exit 191 makes getting to Aeronix, Boeing, Lockheed-Martin, Patrick Air Force Base, and NASA hassle-free. Surf the web at warp speed using our business center or free high speed wireless Internet access. There's a state-of-the-art conference center with 7 000 sq. ft. of space and dedicated staff to provide personalized service for your event. The best Florida vacation begins at the Holiday Inn - Viera Conference Center. The Duran Golf Club and other golf courses surround us. You can experience the thrills of NASA and the Space Coast or simply relax on our world-famous beaches. From Brevard Zoo to shopping at The Avenues of Viera this hotel has it all.Guests lodging at the smoke free Holiday Inn - Viera Conference Center hotel bask in Florida's sunshine while being refreshed in our tropical outdoor pool. Dine with us at the RendezVous Restaurant & Lounge for a delicious meal from our European-trained chef. Take a vacation from everyday life with our great Melbourne hotel deals. ... more   less 
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Also Known As:
Holiday Inn Viera Hotel Melbourne
Holiday Inn Melbourne
Melbourne Holiday Inn
Holiday Inn Viera Conference Center Melbourne, Florida

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