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“Hotel Staff Unequipped to Handle Customer Requests”

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Hilton Melbourne Rialto Place
Ranked #5 of 22 Hotels in Melbourne
Reviewed 23 May 2013

I intended to stay at the Hilton waterfront but was informed by the reservation agent that the hotel was completely booked. She offered the Rialto, Waterfront's sister property that was "close by" to where I needed to go. Shame on me for not actually checking on this because this was over 13 miles away from where I needed to be vice <4 from Waterfront. My cab ride to my event ended up costing $50, which is ridiculous. I ended up hitching a ride to the Waterfront Hilton on the way back and was able to coordinate with their shuttle to get me back to the Rialto. The hotel was nothing special. Close to the airport if that is important to you. Check in was uneventful but the noise level of the hallway was unbearable. I couldn't sleep because it sounded like a party from an entire basketball team outside my room. The next morning when I called to ask for late check out I was denied because they had "given out all of their late check outs" for the day. Once I cited the noise issues magically a late check out was offered, which I declined. I just wanted to get out of that hotel!

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Vivi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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775 - 781 of 941 reviews

Reviewed 19 May 2013

One of the Best hotels in our system hotel that we use. It has a great staff and they treat everyone with respect. The food is great and the selection is outstanding. It is locate close to the airport which is great for early morning flights.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Earl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2013 via mobile

It was great! Will go back next year! Thank you so much to Pat our waitress! Front desk staff very nice! The food was great! Well done all! This will be my new favorite Mother's Day spot! Clean clean clean! See you next year :)

  • Stayed: May 2013
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Thank localgirl32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2013

Great Hotel and staff centrally located for business. The food is outstanding and staff will literally help with any need. Extremely efficient check-in and check-out, great FREE parking, close to airport, close to downtown.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013 via mobile

We stayed in this particular hotel because of the proximity to a Bozz Skagg concert in Melbourne Fl. The staff was great, the restuarante very good.How ever when booking online fashion shows & kids regional soccer tournament of all ages are not disclosed. We have kids and grandchildren that played sports so we giggled about the situation. If hearing kids slam doors kicking balls bother you call to find out about events in that hotelbefore you book online.

  • Stayed: May 2013
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Thank bradyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

All employees are friendly always smiling & helpful.The food is great and the service excellent.Rooms are spacious and well maintained.Bar area in the lobby spacious and friendly.Great for friendly gatherings and cocktails.

  • Stayed: May 2013
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Thank Ritín D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2013

I booked a room here to attend a graduation. Was supposed to stay 4 nights, left after one for another hotel costing almost 100% more per night (the Hilton rate was a family and friends discount rate.) The staff was insulting, uncaring, and unhelpful. The room was quite small, painfully so, but the worst was that the bathroom sink splashed onto the floor, I found some suspicious looking brown residue on the bathtub, and contacting the front desk for information or assistance was frustrating. Their faces betrayed their indifference, and their posture and attitude betrayed their contempt. No hospitality here.

Room Tip: Only thing I can say is my room had two full sized beds and was on the 4th floor. Desperately in nee...
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  • Stayed: May 2013, travelled with family
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4  Thank Jacqueline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Melbourne Rialto Place

Address: 200 Rialto Pl, Melbourne, FL 32901-3092
Phone Number:
Region: United States > Florida > Brevard County > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Melbourne
#7 Business Hotel in Melbourne
#9 Romantic Hotel in Melbourne
Price Range: £94 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Melbourne Rialto Place 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Welcome to the award-winning Hilton Melbourne Rialto Place hotel, located minutes from the white sands of Florida’s Space Coast and less than one mile from Orlando-Melbourne International Airport. Our hotel offers 238 spacious accommodations and over 20,000 sq/ft. of event space for any type of gathering. Enjoy our heated outdoor pool and hot tub, modern fitness center, basketball and tennis courts, complimentary Wi-Fi, 24-hour business center, shuttle service, and other great amenities. ... more   less 
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Also Known As:
Hilton Melbourne Rialto Place Hotel Melbourne
Hilton Hotel Melbourne
Melbourne Hilton
Hilton Melbourne Rialto Place Florida

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