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Hilton Melbourne Rialto Place
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Reviews (983)
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All reviewsexecutive floorthe concierge loungeclose to the airportfront deskhilton melbournelobby barnice hoteldiamond membershuttle servicebusiness tripjunior suiteflorida techbusiness travelerfitness centerbreakfast buffetbusiness centerenjoyed my stay
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Reviewed 30 June 2013 via mobile

This would have been a five-star review except for as we were leaving early in the morning (5ish in the morning on 6/30/13), I parked the luggage carrier in a spot that was apparently in front of the self-serve coffee stand next to the main entrance. My wife, who suffered a broken arm during our trip and had a very visible sling on her arm, waited by the cart while I retrieved the car from the parking lot.

While she was waiting, she was accosted by a very rude shuttle driver who told her she couldn't park the cart there due to it being in front of the coffee stand. She told him that it would only be for a minute while I was getting the car. Instead of offering to move the cart for an injured woman, he pushed the issue further demanding she move the cart until she snapped and yelled at him and he relented after that.

I know this hotel won some snazzy award a few years ago, but this kind of rude and apathetic treatment is unacceptable. Won't be staying here again.

  • Stayed: June 2013
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1  Thank AirPirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2013

No doubt it is tired but acceptable overall. What makes it a good hotel is its staff. They are always ready to help. We asked where to go for dinner and were given lots of good options.
Location is good. I would stay agiam despite the room. .

  • Stayed: June 2013, travelled with family
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Thank R0seli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

I travel here often for work. Located very close to the Melbourne airport and many defense contractors. About one hour's drive South from ORD with some toll roads but all on the highway.

Staff is very courteous and friendly. The doorman/concierge is very helpful. I am always greeted by the staff when I walk through the lobby. The gym is large but surprisingly has little equipment for its size. One rack of free weight dumbbells, a universal machine, one recumbent bike, 3-4 treadmills and two cross-trainers. There is an outdoor swimming pool and tennis court for guests. The lobby is large and spacious with many spots to sit. The bar is in the lobby and the hotel restaurant is nearby. The restaurant is OK and serves a breakfast buffet, lunch and dinner.

As a HH Gold member, I was upgraded to the executive floor which has lounge access but a standard room. The lounge serves free drinks, wines, and beers plus hors d'oeuvre to those staying on the Executive floor plus a light breakfast in the morning or a coupon for the buffet downstairs.

There is lots of free parking. It gets busy with increased room rates during holidays.

  • Stayed: April 2013, travelled on business
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Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2013

My husband and I stayed at the Hilton Rialto overnight for a quick get away. The hotel has been around for some time and is somewhat dated, however, everything was clean, comfortable and quiet. The location was fabulous. We could be at the beach in about 10 minutes, and at the mall in less than 5. Would recommend passing on the breakfast, but would definitely stay here again.

  • Stayed: June 2013, travelled as a couple
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Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2013

overall the stay was excellent. I did not know check out time was at 1 and left the room early. however there was area to wait for the rest of the family with in the hotel. I would stay there again and eat breakfast with in the hotel.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Wilmer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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