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Homewood Suites Miami-Airport West
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Reviews (981)
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All reviewsmonday to thursdaydolphin mallflight pathmiami airportfull kitchenshuttle servicesmall kitchenbedroom suitecomplimentary breakfasthome away from homesofa bedfront desk staffblue lagoonexcellent staybusiness tripdefinitely stay here againbusiness center
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577 - 582 of 981 reviews
Reviewed 15 October 2013

I am so furious! It's been 3 weeks now and I haven't gotten my stuff back. I've called and called, the front desk can't help me. Their reply was, "the cleaning crew said they have not seen it." Well, that's nice, but I had it, I touched it, I was using it, so where did it go? I was nice and have searched my luggage twice already. I don't have secret pockets, it's really missing and no one at the hotel was helping me. I've checked out and never going back.

Reviews from previous stays: the only person nice at the front desk was Gabby. The other small, dark haired petite young lady (can't remember her) doesn't even look up when guests walk in or walk up to the front desk. Of the 30x I've stayed at the hotel, I've only seen her smile once. She always looked like she doesn't want to help or I am bothering her. and the young blond(?) gentleman that works late nights, I've also only seen him smile twice. At least he looks like he wants to help guests (unlike the other girl). One time I extended my stay with him, he confirmed it with me, and the next evening people were calling me asking me when I am leaving because they are sold out and i was supposed to have checked out already. Carelessness. I have to say if i were to pick between the dark haired girl who doesnt want to be troubled by guests or the blond boy who was careless ONCE but tries to satisfy guests, i would pick the boy any day.

I am not returning unless my missing item is retrieved and the dark-haired girl is asked by a superior to improve her customer service. Garden Inn next door is 500% better! That's why rooms are always sold out next door.

  • Stayed: September 2013, travelled on business
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3  Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

Homewood Suites is an excellent hotel and I stay at them whenever I can when I travel. The rooms are clean and the service is great! They have kitchenettes so you can cook in your room when traveling with your family. They serve free full breakfast everyday and on Mon-Thurs they serve free full dinner too! Awesome!!

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank TaliahS_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

We live in Key West and travel to Miami frequently. 99% of the time stay at Homewood Suites West because of the excellent management and care shown by the staff. The location is off the main highways but is very close to allow access to north to south and east to west highways.It is close to many restaurants and the Miami Airport.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
1  Thank drdenniskuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

Perfect hotel for a group of 6 adults + 2 kids. Breakfast is excellent. Clean and comfortable room. We had stayed at the Seattle's HW suites. This one in Miami is just as nice. Flights do pass flying quite low but inside the hotel (and most importantly the room) we can't hear any noise at all. The landing flights are actually a plus for the kids (and some adults) to watch at the car parking !

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Eraldo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2013

We've enjoyed out stay at the hotel. The room was excellent, the service was great. Only the breakfast buffet could have more variety. We would really recommend this hotel to other people. The location was great because it was close to Walmart and Dolphin mall.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
2  Thank Giline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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