Clean, quiet and comfortable. That's the minimum I look for in a hotel stay. This hotel has a good location. The valet parking is a dream: the staff is incredibly efficient and cordial. And they have a new service -- you can request your car via text message. Car was waiting for me each time. The breakfast buffet was lovely -- even for someone like me who eats light at breakfast. I loved the selection and quality of fresh fruit, especially the berries!
I think the service could be a little tighter in the hotel. I had called for assistance with the A/C and the engineer came right up, but knocked on the door across the hall and let himself in. When I heard him announce himself, I opened the door and asked if he was here to check the A/C -- he had the wrong room number! And I got a call from the restaurant early in the morning about a problem: also, wrong room number. Luckily I wasn't sleeping.
On a positive note, when I arrived late and the restaurant was closed -- the maitre d' went out of his way to insure I was seated comfortably in the bar/lounge area. (The service there was average....) The wait staff in the restaurant -- for breakfast and for one dinner -- was above average. Helpful and friendly.
I was happy to see that the housekeeper did not take away the bath towel I had hung up on the back of the door. There is always a sign about conserving water and energy and this is the first time it was actually observed by the staff.
I like the gym at this hotel -- an important factor in my choice of hotels for trips.
- Official Description (provided by the hotel):
- The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more less
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- Also Known As:
- Hilton Miami Downtown Hotel Miami
- Miami Hilton
- Hilton Miami Downtown Florida