I arrived at the Hilton Miami Downtown for business on June 11th. Upon checking in, I was told that my room was located on the 18th floor. For some, that is great. However, I requested a low floor when making my reservation in early April. After discussion, I was given a room on the first floor of rooms, which is the ninth floor of the hotel. When I entered my room, it looked very disheveled and super small. The bedding was not neat and the bathroom wasnt the cleanest. Two minutes after entering the room, there was a knock on the door from the housekeeping manager. She asked if the room was okay. I told her my thoughts and she left. Hmmm.
After meeting with coworkers for dinner, their rooms were not in much better shape. One coworker did not have a working television. I decided to call the hotel to speak with a manager. I was connected to Liza, who was great. She agreed to move all of our rooms and apologized for the inconvenience. When we returned, she gave us new rooms and we moved. Great, right. NO!
My room was full of cigarette smoke. As a non-smoker, the smell was intolerable. I called security and they came to the room to confirm the smell and called the manager on duty, Mr.Diez. When Mr.Diez entered the room he also said it was full of smoke. With this being a non-smoking hotel, when one guest smokes, their cigarette smoke travels through the ventilation system into other rooms. Mr.Diez apologized profusely and also noted that this was my second room in less than 24 hours. He offered to move me to a suite the next day and offered a food and beverage credit. He was very concerned and exemplified professionalism in handling the situation.
The next afternoon I received a call that my suite was ready. I must say that I was underwhelmed. The suite is literally a larger room. My television was the same size, 32 inches, and swiveled. If you dont have decent eyesight, watching television in bed is a chore. The bathroom in the suite was smaller than in my previous two rooms. Mr. Diez called me to see if
the room was suitable. I agreed that it was due to the only other option being moved to a new
I can honestly say that my stay was most unpleasant. The hotel is dated and lacks amenities. I regret my stay there as it ruined a great deal of my trip. Having to move three times within a four-day stay is ridiculous and unacceptable. While the hotel managers, Liza and Mr.Diez, did try to be accommodating, my trip was ruined. A great deal of an out of town experience is your lodging.
I would not suggest this hotel to anyone. I hope that they soon renovate. I truly think that their location is their saving grace ,being close to where the Heat play. Otherwise, Hilton Miami Downtown is just another hotel in need of attention. I would really like to speak to corporate about my experience. Wish I had good things to say, but I just don't.
- Official Description (provided by the hotel):
- The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more less
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- Also Known As:
- Hilton Miami Downtown Hotel Miami
- Miami Hilton
- Hilton Miami Downtown Florida