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“Very good stay. Near a Metromover station.”

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Hilton Miami Downtown
Ranked #37 of 121 Hotels in Miami
Piscataway, New Jersey
Level Contributor
121 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Very good stay. Near a Metromover station.”
4 of 5 bubbles Reviewed 1 August 2014

Very good stay on a budget. We will definitely stay here again.

We arrived around 12 noon and the room was not yet ready (as we expected). We decided to hang out at the lobby restaurant to watch the world cup finals and ordered coffee and ice cream (we already had brunch in South Beach). They informed us that its on them since we are waiting for our room. The room was ready by 1PM. Great start to our stay.

The hotel was very comfortable and rooms were clean. Showing its age but no problems at all.
The staff were friendly and helpful. They helped us use the metro mover and it was very easy.

Metro mover is a FREE metroride/monorail that goes to limited areas around downtown. It got us to Bayside marketplace and the area is great.

We used Self Parking (25 dollars a night) with no in and out service so using the free transportation was a big help.

Checkers and Burger King are in front of the hotel.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank aquarianne11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, 6 August 2014
Thanks so much for your wonderful review of Hilton Miami Downtown. Positive feedback such as yours encourages us to continue providing the exceptional service we feel our guests deserve. Our associates are always happy to help our guests in any way they can, and they will be pleased to know you appreciated your early check in and all of their help. We’re glad you felt our hotel is a good value. Please stay with us again soon.
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3,528 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (399)
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English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2014 via mobile

This was my first time in Miami, and stayed a week on business. The hotel was very comfortable, rooms were clean and amenities were spot on. The entire staff was exceptional. Very special mention for Lissette in the bar. She was energetic, friendly and the utmost professional. The bar and dining experience was made 10 times better while she was working. Could not have had a better stay!

Stayed July 2014, travelled on business
Helpful?
1 Thank sapperjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, 6 August 2014
Wow, thank you so much for your gracious review of Hilton Miami Downtown. From your accommodations to our customer service, sounds like your stay with us was perfect. We’ll be sure to share your kind comments with everyone here, especially the associate you mentioned by name. We’re thrilled that the experience we provided could not have been better. We would love to see you again soon.
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Baldwin, New York
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

We stay here all the time. Very close to Bayside Marketplace. Hotel is very nice and clean. Free transportation nearby which we have used everytime we stay to keep the taxi cost down. We walked to Walgreens which was about a mile away but an easy walk after dinner. The free trolley is also a must.

  • Stayed April 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank cdejesus68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, 6 August 2014
What a thrill to hear that you choose to stay with Hilton Miami Downtown all the time. We’re so glad that you appreciate our hotel’s downtown location, and make use of the free Metro Mover right outside our door. So many guests stay with us before or after their cruise because we are a mere 5 minutes from the Port of Miami. Thanks for your great review. We look forward to your next stay with us.
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Harrison, Ohio, United States
Level Contributor
125 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

The location to the ports is the best thing for this hotel. Parking is 25 dollars a night with no in and out service. So if you plan on taking your car to get around you need to pay 28 dollars a night for valet. Which is more if you tip the valet. (Which I did every time) The valet guys were great. The hotel itself was old and beat up. I expected more from a Hilton hotel that is supposedly a higher end hotel.The prices I paid were that way. 15 dollars for breakfast wasn't worth it either.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattHeather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, 6 August 2014
Although we’re glad you enjoyed our hotel’s location, and you appreciated the service of our valet parking associates, we do regret that you were not impressed at every turn. We appreciate your honest feedback as it allows us to continuously work to improve the experience for future guests. One day we hope to have the chance to welcome you back again and surpass your expectations.
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Baltimore, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Best stay in Miami. Stayed just a night before departing for a cruise. (Port 2 miles). Everyone was extremely helpful. The day we returned from out trip we had a very late airport departure, however the hotel was more than happy to hold our luggage that day until we left for the airport-meanwhile we took another dip in the clean and relaxing pool to pass the time. My only suggestions is that they should remind folks they're not on a beach and possible offer a free shuttle to south beach. Or give the options of the bus upfront. Taxi costs are no joke during rush hour especially (2mi=$12-15 taxi). There is also a FREE metroride/monorail that goes to limited areas around downtown but it got us to the Brickell area which is absolutely amazing.

Room Tip: Select a Bayview Room! Its gorgeous at night!
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank TravelChic520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, 6 August 2014
You do us a great honor by calling us the best stay in Miami. Thanks for your glowing review of Hilton Miami Downtown. It is truly a pleasure to provide the exceptional customer service you mention. We’re glad you made use of our pool. We’re sure readers will benefit from your helpful advice on local transportation. The free Metro Mover is adjacent to our front door and a great option for our guests. Please see us again soon.
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Cyprus
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 July 2014

We recently stayed at Hilton Miami and we have been very satisfied. There is a relaxing environment and very good customer service. The rooms were clean the location is good and the view from the hotel is perfect. An issue came up with cleaning services and the hotel manager was very good at resolving it. Definitely recommend especially if you combine your staying in Miami with a cruise.
Tip: honeymooners have a surprise at their room :)

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Elina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, 6 August 2014
Thank you for your kind review of Hilton Miami Downtown. We’re so glad that we were able to provide you with a relaxing experience in our hotel. Thank you for letting us know about your housekeeping issue so that we could correct it for you immediately. All of our associates will be gratified to hear how excellent their service was. We hope you will return for another great stay.
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Livingston, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 28 July 2014

This hotel was was such a disappointment for a Hilton hotel.

Although probably typical of a big city hotel, staff unfriendly , room pretty average.

Such a shame as we were so looking forward to our trip to Miami.

We won't be back

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank irene w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, 6 August 2014
Thank you for your candid comments. It is disappointing that your stay with us was not completely satisfying and you were not fully impressed with your accommodations and service. We do take your review seriously, and will share your comments with our associates. We hope you will reconsider a future stay so that we can provide the experience you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Miami Downtown

Property: Hilton Miami Downtown
Address: 1601 Biscayne Boulevard, Miami, FL 33132-1216
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Miami
#24 Romantic Hotel in Miami
#29 Family Hotel in Miami
#36 Business Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Miami Downtown 4*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton
Hilton Miami Downtown Florida

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