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“The Most Pet Friendly/People Friendly Hotel Experience Ever!”
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #17 of 123 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Boynton Beach, Florida
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Most Pet Friendly/People Friendly Hotel Experience Ever!”
Reviewed 27 November 2013

The Epic is aptly named. It has it ALL . . . friendliest staff, great bars, outrageous restaurants, well-appointed contemporary styled rooms, it has a full spa as well as two heated outdoor pools. Your every wish can be fulfilled for you and your furry family member. Pet friendly is an understatement and there is no additional fee. My dog was spoiled by the staff with treats, being included in the daily complementary wine party from 5-6, lovingly addressed by name by the doormen, desk clerks and bartenders alike. We ended up extending our stay and are looking forward to being pampered again very soon. What a find! A five star hotel without a snooty attitude! A definite unique experience.

Room Tip: Request a high floor with water view. Downtown Miami's traffic is quite noisy. Also sign up fo...
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Green Features: Divided recycle bins in room. Hybrid cars receive a parking discount. NOTE: Overnight parking is $37/night - High but comparable for area.
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mary beth a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, 30 November 2013
mary beth a
Thanks so much for sharing. Wow, what a nice compliment telling us that we truly merit our name "EPIC". I am very happy you and your dog had a great time with us. Some of our Front Office team members have dogs as well, I guess it showed in their interactions with you.
Please come back soon to visit us. EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Bournemouth, United Kingdom
Level 6 Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 27 November 2013

I stayed here for a post-cruise package and would have liked to have stayed for more than one night. The downtown location makes it ideal for exploring Bayside Mall where other sightseeing trips can be arranged.

My room had a balcony with fantastic views (see pics). There was also a bath from which you could watch the flat-screen TV, shower, fridge (but no tea/coffee making facilities). Luxurious bath robes were supplied.

The only meal I took at the hotel was the continental breakfast which was included in the room rate. The was slight confusion though as to what was included. I picked a yoghurt from the table containing the pastries and bread and was told that it wasn't part of the deal and that I could have been charged $22 for it (although the server kindly waived this as it was a genuine error.)

And now we come to the swimming pools. These are on floor 16 with excellent views of the city with an adjacent bar. It was too cold to contemplate swimming though!

Why not five stars? Firstly there was the mix-up over the breakfast items. Secondly I was stopped from using the lounge/bar on the ground floor as I was wearing shorts. This was at 6:30pm and had just returned from a day's sightseeing. Even if I did have time to change, my clothes were packed away as I'd checked out. I could understand the rules being enforced later in the evening but surely some flexibility/common sense could have been applied. Incidentally they let in at least one female wearing shorts.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan_Sin_Kween
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, 30 November 2013
Dan_Sin_Kween
Thanks for your review and most of all for having chosen us as your post cruise hotel. I am very happy to learn that you did enjoy the views from your room and the pool. Our pool located on the 16th floor is truly stunning, too bad the weather was a little chilly.
Sorry about the little confusion with the breakfast, I already spoke to our Restaurant Manager to prevent similiar incidents from happening.
Please come back soon. EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 November 2013

From the moment we arrived the quality of service was exceptional. Zachary and Christopher made a arrival very pleasant despite the rain. We are from Orlando, and came to Miami, and the Epic specifically to celebrate my birthday and were not disappointed. Everything from dinner at Zuma, to the cabana at the pool was first class. Special thanks to Oscar and his staff for the wonderful hospitality.

The spa has a wonderfully relaxing atmosphere and friendly staff. Gene the concierge couldn't have been more of an asset to us, from assisting with dinner reservations to info on boat tours and recommendations for visiting the Brickell area which we enjoyed very much on our last night.

This was our second stay at a Kimpton Hotel and definitely won't be out last.

Room Tip: Naturally, you would want a room with a view of the Bay not that the city skyline is bad either. We...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 26 November 2013

This is only my 2nd ever review and the first was for a Kimpton Hotel in New York. Our 2night 3 day stay at the Epic was at the end of a 2 week cruise on which we had been thoroughly spoiled and so the Hotel had a lot to live up to.
I should say that the stay coincided with a special birthday for my wife and so I took great care in selecting the hotel and what I was looking for. I was greatly assisted by the resort manager throughout Jacqueline who guided me as to choice of rooms and answered all my queries.
The location of the hotel was perfect for us over looking the water and within a 10/15 minute walk from Bayside Market Place with all the attractions that had to offer.Also there were a number of excellent restaurants close by as well as drug stores and other shops .
The foyer to the hotel is impressive and it is there that they have a daily wine hour and with coffee available in the mornings.
We were in a river view Club Floor room. The room was very spacious with a large private balcony overlooking the water, we particularly liked the spacious bathroom with its novel design with a 'window' into the bedroom.
The room gave us access to the club lounge which was quite small but with sofa and table seating and with access to a balcony. Here 5 food presentations each day were on offer which varied each day and it was clearly possible to eat here for all your meals.
The concierge staff in the lounge were extraordinary especially Oscar and J.P (I hope that's the correct initials) they were knowledgable and helpful but also so very friendly to talk to.
We decided that for my wife's actual birthday we would not leave the hotel but chose to dine in Area 31 one of 2 restaurants in the hotel. We are so pleased we did. Coming from the UK to be sitting outside for dinner on a November night was very special indeed.
On arrival the head waiter offered us complimentary champagne and gave my wife a personalised menu........amazing. The meal was faultless and we had intended to have just 2 courses ,foregoing a dessert, but again we were given a selection of miniature desserts complimentary. this was after a pizza sized cookie and endless M & M's had arrived in the room.
Our flight to the uk was in the evening and we needed to leave the hotel around 5 pm and were offered our room until that time which was wonderful.
We are now sold on Kimpton hotels ,and look forward to a return visit .

Room Tip: Treat yourself to a river facing club room you will not regret it!
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 November 2013 via mobile

Everything about the Service experience at this Miami hot spot is five star. Friendly efficient with a "yes we can" attitude from the moment we made our reservation to pre trip calls to concierge to front desk to bellman. Trained friendly knowledgeable ... all the rest of the b issues go away when service is great. Kudos to the management team for recruiting , training and retaining a great service team!

Stayed November 2013, travelled on business
Helpful?
Thank Irene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
São Paulo, São Paulo, Brazil
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 November 2013

Wonderful hotel. On the heart of Miami Downtown, it's very close to the city night life and the best Japanese restaurant in the city in on the Hotel. It is very luxurious and comfortable. The pool has an amazing view of Miami.

Room Tip: The rooms with bay view are the best.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salem
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 November 2013

A very pleasant EPIC Hotel . Clean and well run. Attentive and helpful staff. Location is the only negative on the crossroads of two busy roads and not in walking distance from other businesses like shops and restaurants.staff are good. Location is great for Brickell area or further afield. Room service and food is good. hee fantastic hotel

Stayed September 2013, travelled as a couple
Helpful?
1 Thank sheenaabrat92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Miami
#5 Romantic Hotel in Miami
#7 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#11 Luxury Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton
Kimpton EPIC Hotel Miami, Florida

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