The Epic hotel in Miami has very good customer service, is spotlessly clean and beautifully decorated.
I was there for 3 days to attend a business conference. The hotel room I was given had everything you’d expect to find: two queen beds, room safe, stall shower (with a rain-forest shower head) and tub, toilet in a separate room off the bathroom, dual sinks, iron and ironing board, hair dryer, desk and desk chair, 4 easily accessible outlets by the desk, one guest chair, alarm clock, balcony with two chairs and a table, mini bar, two cordless phones handsets, wall mounted flat screen TV.
There is a large opening in the wall between the bathroom and bedroom. I’ve seen other hotels in Miami that have a feature like this. I’m not quite sure what the point of it is. However, there is a shade you can pull down so you can’t see from one room to the other.
There was a respectable set of TV channels, although I wish it included Comedy Central. The picture quality was pretty poor, so clearly not HD.
Since I was there on a business conference, I only had one opportunity to eat in the restaurants. That was for breakfast, which was a buffet-only, I personally would’ve preferred table service. The food the hotel provided during the conference was quite good.
On the negative side, the alarm clock doesn’t illuminate, and there is not much draw space (just 3 medium-sized drawers in night stand). However, the closet space seemed more than ample. I also found that I heard a fair amount of noise both from surrounding rooms, and the hallway.
One evening I tried to ask for a wake-up call, and dialed 0, and there was no answer after about 10 rings. I hung up, dialed ‘guest services,’ where the call was answered after 2 rings. I requested a wake-up call for each of the three days I was there, but on the last day it never came.
I didn’t have to pay for the wifi, since it was included in the conference package, but it was fast and reliable.
I would definitely stay at the Epic again.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton
- Kimpton EPIC Hotel Miami, Florida