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“Good, by not EPIC!”
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #18 of 127 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Reviewed 22 June 2014

24 hour gym and location was best. It's a good hotel, but there is nothing epic about it - it's memorable for all the wrong reasons.

Having secured 2pm check out 2 days before leaving - on morning beginning after 11am and 1pm four members of staff knocked and disturbed, once while getting into the shower to ask when I was leaving. On the 4th occasion, the rude and belligerent house keeping staff kept asking when I was leaving inspite, at first explaining 2pm and I had already been asked 3 times already. So, so rude I had to slam the door shut in the end as she kept repesting the question.

Also early on 4th morning was woken by a rabble of a family with screaming kids and even louder parents. I could still clearly hear the entire 1 hour episode while my head was burried deep into two thick pillows The hotel need to sort out sound cancelling better rooms before I consider returning. 3. Long wait at check in and check out - on each of two occasions when complained to staff, was just fobbed off with stock uncaring, with wry smile response. Staff seemed quite use to hearing such complaints.

Car valet service was efficient, if not super busy at certain times over the weekend, particularly when restaurant are booked for parties!

Room Tip: Noise cancelling between rooms is very poor, so insist on quiet room particularly during weekends wh...
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  • Stayed: June 2014, travelled with friends
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3  Thank ACUBIEN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary J, Manager at Kimpton EPIC Hotel, responded to this reviewResponded 1 July 2014

GusFB

I am glad to hear that you appreciated our 24 hour gym and great location in Downtown Miami. But, it seems like we had some hiccups during your stay. Well that’s not right! We want every stay to be EPIC here and always work towards that. We can definitely ensure that on your next visit, you will have a quiet room. Please reach out to me before arrival and I will personally look into reserving your room. We hope to have you back for a truly flawless experience.

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1,136 - 1,142 of 3,367 reviews

Reviewed 20 June 2014

This is the best hotel in downtown that you can have! As Miami Beach is not the same as last years, Downtown is the best choice. There are a lot of great restaurants and bares near the hotel.
All perfect... Room, swimming pool, spa, restaurants, gym center,...

You will spend a good $$$$$ with Parking...

Room Tip: Ocean view
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  • Stayed: July 2013, travelled with family
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Thank Thiago Holanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary J, Manager at Kimpton EPIC Hotel, responded to this reviewResponded 1 July 2014

Thiago C

"Best hotel" WOW! What a compliment. Thanks so much for the incredible feedback. We love the downtown area too and really enjoy all the new restaurants. We look forward to welcoming you back soon.

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Reviewed 19 June 2014

We stayed here for 2 nights and we liked it a lot. The room was very modern and chic. Service was excellent. Don't forget to ask for breakfast vouchers as they offer complimentary continental breakfast which is fantastic. The location is perfect for business but not so great for leisure. It takes 15 minutes to Miami Beach by a taxi.

  • Stayed: May 2014, travelled as a couple
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Thank Agata M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary J, Manager at Kimpton EPIC Hotel, responded to this reviewResponded 20 June 2014

Agata M

I am happy to hear that you enjoyed our modern and chic rooms. But the true compliment is that the service was excellent! We always strive for a flawless experience so I am glad we delivered one. Next time you stay with us, let us recommend some of the great places to have fun in Downtown Miami.

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Reviewed 18 June 2014

Classy, clean, modern, great views of the bay and downtown, nice staff, loved the different flavored waters in the lobby, delicious chocolate mousse cake (24 hrs. room service menu). Awesome minibar! We enjoyed our stay!

  • Stayed: June 2014, travelled as a couple
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Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary J, Manager at Kimpton EPIC Hotel, responded to this reviewResponded 20 June 2014

Teresa C

Congrats on your anniversary! I am so glad that we could make it memorable for you. With Miami summer upon us, the flavored water in the lobby really helps us cool down. Any plans for your two year wedding anniversary? We would love to make it even more extraordinary.

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Reviewed 18 June 2014

Kimpton always goes above and beyond...we were celebrating a birthday and upon check in they gave us free drink tickets, spa discounts and free continental breakfast for all the days we were there. The wine hour is the best! We were on the 26th floor and had an awesome view of the bay. the calamari is amazing and their mango margaritas are perfect!! We've stayed here twice and always prefer this hotel when in Miami!

Room Tip: request high floor, corner unit!!
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  • Stayed: April 2014, travelled as a couple
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Thank mexiolover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary J, Manager at Kimpton EPIC Hotel, responded to this reviewResponded 20 June 2014

mexiolover

I am all choked up with all of this Kimpton Love! Special occasions are our forte; I am so glad that the front office took care of you the whole way through. It sounds like you had a great time at our wine hour and a spectacular meal at Area 31.Truth be told, I can’t get enough of the calamari either. We can’t wait to have you back for a third time.

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Reviewed 17 June 2014

Went to Miami for a conference and stayed at the EPIC. The views are fantastic and the hotel is very chic. They have great service from the moment you walk in the door to the minute you leave. The room was terrific with floor to ceiling windows and views of Miami. Everything is very modern and up to date. I would stay there again even if it wasn't for a conference. No complaints.

Room Tip: Use the top floors and get the views of the water.
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  • Stayed: April 2014, travelled on business
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Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary J, Manager at Kimpton EPIC Hotel, responded to this reviewResponded 20 June 2014

Susan B

Thanks for sharing your experience at our “very chic” hotel! We always love to hear about great stays like this one. The floor to ceiling windows really do let you take in all of the great views of the Miami skyline. Hope to have you back soon for leisure, we all deserve a little time for fun.

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Reviewed 17 June 2014

A very cool hotel with incredible customer service! Great restaurant Zuma and great pool deck!
Only minute walk to Wolfgangs Steakhouse or Brickell key. I highly recommend.
Also Zachary J. is incredibly attentive and dedicated to hotel guests.

  • Stayed: June 2014, travelled with family
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1  Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix B, Manager at Kimpton EPIC Hotel, responded to this reviewResponded 20 June 2014

Steven H
Thanks so much for your awesome trip advisor review. I am extremely happy to learn that you considered our customer service "incredible". That's what we go for and that's what EPIC stands for.
I was delighted to personally pass on your praise to Zachary, one of our dedicated and efficient Front Office Managers, he was thrilled to have been able to assist you with your needs.
We look forward to you coming back, you will see our upoming downtown location getting even better every time.
EPIC wishes / Felix Brandt

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Additional Information about Kimpton EPIC Hotel

Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Miami
#5 Romantic Hotel in Miami
#7 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#11 Luxury Hotel in Miami
Price Range: £183 - £494 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton
Kimpton EPIC Hotel Miami, Florida

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