Quite possibly the best service I have ever received in any hotel in my entire life. Check in took around 2 minutes, with 1 minute being allocated to having a $100 charge cleared on a credit card for incidentals. We put an order in for breakfast the night before but somehow the order was overlooked. I called down when our order window was up--and was promptly taken care of. In fact, the gentleman comped our breakfast and even threw in extras to make up for the confusion.
PROS: Views are breathtaking. Service is top notch. Rooms are very clean and the beds/pillows are sooo comfortable. Pet Friendly. Room service food = very good. Very nice showers! Water is left in room every night. Turn down service.
CONS: Location leaves a bit to be desired. No hot tub(huge disappointment for such a nice place and pool). No coke machine or anywhere to get a drink in the hotel. They tell you to walk to CVS(2 blocks).
Summary. If you are in town for a cruise, I can't think of anywhere better to stay. Just keep in mind it's a $20 cab ride to south beach. Around $25 from the airport. I definitely recommend this hotel and would stay at a Kimpton property without thinking twice.More