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All reviewswine hourzuma restaurantexhale spadowntown miamisouth beachwater viewpool arearain showerthe club loungeroom servicelarge balconycity viewbeautiful hoteljunior suitewhole foodsvalet servicevalet parking
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Reviewed 4 November 2009

I`Ve read so many good reviews about Epic Hotel that I decided to stay there for 2 nights.The staff at front desk was extremely nice,the room excellent.Everything went so well in the first night.The second day our room was not cleaned.I had no fresh towels,I called three times asking for them and somebody took half an hour to bring them to our room.I decided to check out immediately,loosing the rate of the second prepaid night stay.I had the feeling that Epic Hotel doesn`t really care fot its guests!!!(The room was booked in my husband`s last name,Mr Belliboni).

  • Stayed: October 2009, travelled as a couple
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Thank Liylly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this reviewResponded 6 November 2009

Liylly:
Thank you for your contribution. Thank you for mentioning the extremely nice front desk and excellent room. My sincerest apologies regarding our housekeeping service on your second day. We will rectify immediately. We look forward to your future stays with us.
Warm Regards,
Sean McKeen
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2009

if you are not looking for the beach, this is a great hotel.
rooms are spacious, open, airy.
pool is gorgeous, lots of pool ammenities (suntan lotion, plenty of towels, attentive).
so cool - computer in your room.
exhale spa wasnt open yet, but it looks like its going to be great, took an awesome yoga class

  • Stayed: October 2009, travelled on business
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Thank bdagrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this reviewResponded 6 November 2009

bdagrl:
Thank you for your contribution. Exhale spa will open January 1st of 2010. Currently, we offer core fussion clases, yoga, in room and cabana massage and numerous other spa treatments temporily. We look for forward to you return.
Warm Regards,
Sean McKeen
Resort Manager

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Reviewed 29 October 2009

One of the best hotels in the world! The staff is very professional, friendly and service-oriented. Just think of what you would like for your hotel and Epic will exceed all your expectations, taking service to the next level. It does not come cheap but it's well worth every single dollar!

  • Stayed: October 2009, travelled with family
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Thank Anonyma-NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this reviewResponded 6 November 2009

Anonyma-NL:
Thank you so much for the glowing contribution. Our goal is to exceed the expectations of every guest through personalized guest service. We look forward to your return.
Warm Regards,
Sean McKeen
Resort Manager

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Reviewed 28 October 2009

We booked this almost last minute. We traveled with our 13 months old son, and we all had fun. Staff were really friendly and nice from day one ... Nice front desk/guest relation manager, he got a little toy for my son too. They even got us milk delivered to the room for my son for free, as our flight was delayed and we couldnt find a place near by to buy.

Rooms are very clean, we stayed at 2803 with an excellent view. You have access to several fast food places and a Starbucks near by too.

Things to remember:
- for those who have not been to Miami before, this is not on the beach.
- there is a parking fee of USD 30 per day. The managed waived it as it was not on our booking sheet/info.
- there could be some noise (if you keep your windows open) due to constructions.

Don't hesitate, go for it.

  • Stayed: September 2009, travelled with family
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Thank ehab_marcos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this reviewResponded 6 November 2009

ehab_marcos:
Thank you for your contribution. We are family friendly we offer toys at check in and a Wii in one of our cabanas at the pool.
We look forward to your future stay with us.
Warm Regards,
Sean McKeen
Resort Manager

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Reviewed 28 October 2009

We stayed at the Epic hotel in october before a cruise and again after the cruise . The hotel itself wa exceptional in every way . I have styed in 5 star hotels all over the world and not one of them will beat the Epic hotel.
We arrived at the hotel at 6.45am hoping to leave our bags and then maybe if we were lucky check in in the early afternoon . To our surprise we were told that our room was ready for us straight away. There were 3 couples so 3 rooms. We were trilled as we were wasted after the final night of our cruise.
The next day we were allowed check out at 4.30pm because we had a late flight back to ireland at no extra charge.
The Epic is in possition 1 for a reason and long may it continue

  • Stayed: October 2009, travelled as a couple
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Thank DublinRichie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this reviewResponded 6 November 2009

DublinRichie:
Thank you for your glowing contribution. Thank you for rating our property with other 5 star hotels throughout the world.
We look forward to your future stays with us.
Warm Regards,
Sean McKeen

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