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“Surpassing the usual or ordinary”
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #17 of 123 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Poole, United Kingdom
Level 5 Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Surpassing the usual or ordinary”
Reviewed 12 November 2009

That's what my dictionary definition of "epic" says.....and it does...by a long long way. I can confirm what the other reviews have said so won't go through it all again. All the staff were great........but the concierge Andres was truly outstanding in his work for me before we arrived, and his care and consideration for when we did arrive, made it completely special....an epic guy.

Not everything is flawless but the flaws are so minor and the teams so keen to remedy that they get forgotten in all the good things. Nothing is a problem and they are very mature in the hotelkeeping skills.

The location on the Miami River is spectacular...you will be loathe to leave the hotel, but there are things near if you fancy a walk. Mary Brickell village is 10 mins away and is a pleasant place to pass an evening.

Thanks for a great stay.

  • Stayed October 2009, travelled as a couple
    • Value
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Helpful?
Thank Dorsetblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, 20 November 2009
Dorsetblue:
Thank you so much for the heartfelt contribution. Thank you for mentioning Andres and his outstanding service. We look forward to your return.

Warm Regards,
Sean McKeen
Resort Manager
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English first
Level 5 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 November 2009

My husband and I just returned from a terrific two days at the EPIC. The hotel is gorgeous, the staff couldn't have been nicer (not just efficient but genuinely friendly) and the food in Area 31 (we had breakfast there and dinner) was amazing. The place seems very well run. We are already plotting our next trip to Miami so we can stay at the EPIC.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, 20 November 2009
Cocosun:
Thank you for your terrific contribution. Thank you for mentioning the genuinely friendly staff. We look forward to your return visit.

Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta,GA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2009

Quite possibly the best service I have ever received in any hotel in my entire life. Check in took around 2 minutes, with 1 minute being allocated to having a $100 charge cleared on a credit card for incidentals. We put an order in for breakfast the night before but somehow the order was overlooked. I called down when our order window was up--and was promptly taken care of. In fact, the gentleman comped our breakfast and even threw in extras to make up for the confusion.

PROS: Views are breathtaking. Service is top notch. Rooms are very clean and the beds/pillows are sooo comfortable. Pet Friendly. Room service food = very good. Very nice showers! Water is left in room every night. Turn down service.

CONS: Location leaves a bit to be desired. No hot tub(huge disappointment for such a nice place and pool). No coke machine or anywhere to get a drink in the hotel. They tell you to walk to CVS(2 blocks).

Summary. If you are in town for a cruise, I can't think of anywhere better to stay. Just keep in mind it's a $20 cab ride to south beach. Around $25 from the airport. I definitely recommend this hotel and would stay at a Kimpton property without thinking twice.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
Thank The_Chad_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, 20 November 2009
The_Chad_Travels:
Thank you for your contribution. We love hearing positive comments regarding our service. We offer a stand up shower and large soaking tubs in all our premium rooms; however we do offer aeration for those tubs in our suites; very similar to a hot tub. I do apologize for the In Room Dining opportunity; however I am happy it was handled to your satisfaction. Regarding the coke adventure; upon your return arrival I assure you there won't need to be any walks off property.

Warm Regards,
Sean McKeen
Resort Manager
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Sao Paulo
Level 6 Contributor
149 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 4 November 2009

I`Ve read so many good reviews about Epic Hotel that I decided to stay there for 2 nights.The staff at front desk was extremely nice,the room excellent.Everything went so well in the first night.The second day our room was not cleaned.I had no fresh towels,I called three times asking for them and somebody took half an hour to bring them to our room.I decided to check out immediately,loosing the rate of the second prepaid night stay.I had the feeling that Epic Hotel doesn`t really care fot its guests!!!(The room was booked in my husband`s last name,Mr Belliboni).

  • Stayed October 2009, travelled as a couple
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Helpful?
Thank Liylly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, 6 November 2009
Liylly:
Thank you for your contribution. Thank you for mentioning the extremely nice front desk and excellent room. My sincerest apologies regarding our housekeeping service on your second day. We will rectify immediately. We look forward to your future stays with us.
Warm Regards,
Sean McKeen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 October 2009

if you are not looking for the beach, this is a great hotel.
rooms are spacious, open, airy.
pool is gorgeous, lots of pool ammenities (suntan lotion, plenty of towels, attentive).
so cool - computer in your room.
exhale spa wasnt open yet, but it looks like its going to be great, took an awesome yoga class

  • Stayed October 2009, travelled on business
    • Value
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    • Rooms
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    • Service
Helpful?
Thank bdagrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, 6 November 2009
bdagrl:
Thank you for your contribution. Exhale spa will open January 1st of 2010. Currently, we offer core fussion clases, yoga, in room and cabana massage and numerous other spa treatments temporily. We look for forward to you return.
Warm Regards,
Sean McKeen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deventer (NL)
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 October 2009

One of the best hotels in the world! The staff is very professional, friendly and service-oriented. Just think of what you would like for your hotel and Epic will exceed all your expectations, taking service to the next level. It does not come cheap but it's well worth every single dollar!

  • Stayed October 2009, travelled with family
    • Value
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Helpful?
Thank Anonyma-NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, 6 November 2009
Anonyma-NL:
Thank you so much for the glowing contribution. Our goal is to exceed the expectations of every guest through personalized guest service. We look forward to your return.
Warm Regards,
Sean McKeen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
1 review
Reviewed 28 October 2009

We booked this almost last minute. We traveled with our 13 months old son, and we all had fun. Staff were really friendly and nice from day one ... Nice front desk/guest relation manager, he got a little toy for my son too. They even got us milk delivered to the room for my son for free, as our flight was delayed and we couldnt find a place near by to buy.

Rooms are very clean, we stayed at 2803 with an excellent view. You have access to several fast food places and a Starbucks near by too.

Things to remember:
- for those who have not been to Miami before, this is not on the beach.
- there is a parking fee of USD 30 per day. The managed waived it as it was not on our booking sheet/info.
- there could be some noise (if you keep your windows open) due to constructions.

Don't hesitate, go for it.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ehab_marcos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, 6 November 2009
ehab_marcos:
Thank you for your contribution. We are family friendly we offer toys at check in and a Wii in one of our cabanas at the pool.
We look forward to your future stay with us.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Miami
#5 Romantic Hotel in Miami
#7 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#11 Luxury Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton
Kimpton EPIC Hotel Miami, Florida

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