We stayed for one night. We arrived and no one took our bags, got to reception and we were given the room key but not shown to our room, had to find it ourself. The room was fantastic on the 28th floor with a sea view. Beautiful bathroom. The decor was lovely and the bed was blissfully comfortable. The downside is the noisy bar on the ground floor.. there was a party on and it was full of drunk 20somethings, we saw a girl being wheeled out by security as she was too drunk to walk. Got in the lift and there was sick on the floor. I alerted the desk to it but it didnt get cleaned up immediately. We were very upset. The pool and restaurant on the 16th floor has amazing views friendly staff, but the food is not exactly gourmet. We had to wait a long time for them to sort out our food bill. After this experience we decided to have lunch at the Mandarin Oriental instead which is a class apart. The EPIC did give us a refund on our food and bar bill and allowed us a very late check out due to us complaining about the party - this was a very good gesture. The hotel itself is an amazing building, but it lacks the wow factor in terms of attention to smaller details and exceptional service. If it can correct this it can truly deserve to be a five star hotel. I really like this hotel and want it to be exceptional.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton
- Kimpton EPIC Hotel Miami, Florida