I booked my room in a hurry that same day, we needed a place to sleep after a long. As we show to the hotel I realize that I left part of my wallet in the office. I had the Expedia receipt and 2 of my credit cards. The front desk staff was incredibly incompetent and lacked the basic customer service training. If it was up to the front desk "MOD" I would have had to spend the night sleeping in my car. He showed no flexibility what so ever to assist me with my problem. I understand the is a policy in place but the overall attitude was unhelpful and condescending. The MOD showed no willingness to help or resolve my situation. Worst Check-in I've had in years. Nice property. The Morning staff was really nice and helpful the breakfast was very good. Advice. Make sure if you get to this property during day time.
- Official Description (provided by the hotel):
- Hotel Urbano is a stylish, urban boutique hotel with a resort flavor, well situated within the active Brickell Avenue Business District. The eclectic and relaxing ambiance of the inviting pool deck and innovative, savory cuisine from Bistro Urbano & Bar with indoor and outdoor seating create the perfect setting for both guests and local residents to mingle and meet. Conveniently located minutes from downtown Miami, Key Biscayne, Coconut Grove along with many of Miami's famous attractions such as Miami Seaquarium, Vizcaya and Jungle Island. ... more less
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- Also Known As:
- Hotel Urbano Miami, Florida