This is usually my goto hotel when I have to stay in Miami. The last two trips I have been a bit disappointed.
Check in and check out is easy as usual. Getting help with you bags is sometimes a bit difficult. But I figure that this is due to inadequate staff at the time.
Room service is timely and food is good, not great.
Staff are always friendly and very helpful.
My main issue is with the linen. My sheets on the last trip had small holes and the towels are worn. Housekeeping needs to inspect the linens, if I am paying over 400US per night, I do not wish for my linen to be worn and with holes.
I would probably still stay there on my next trip to give it one more try, however if there is no improvement I may just move across the road to the Epic.More