Stayed here night before cruise. The good: Close to cruise port; good meal at Boulud Sud restaurant with great servers; Front desk was courteous and helped with some issues. The bad: Arrived at 4:30 PM and room was still not ready. Waited until 6:00 to get into room (front desk did allow us access to the concierge lounge...which as a platinum member I thought I got anyway...but we had to pay for drinks?...to their credit they gave us $70 credit to eat after discussing our issues 1 1/2 hours later); We specifically picked this hotel for the roof pool...Cool let's go to the pool...POOL CLOSED FOR PRIVATE FUNCTION...that would have been nice to know ahead of time...OK, we'll just go in the morning...next day...POOL CLOSED...no reason given; We tried to go to the restaurant on the second floor for dinner...waited 15 minutes to be acknowledged...3 staff and maybe 12-15 people in the room and nobody was being served. We finally gave up along with several other groups and went downstairs to the other restaurant.; Breakfast...the $26 or so buffet was about what you get at a Residence Inn breakfast. Not worth it. Starbucks is a 5 minute walk.

Upon arriving at the Biscayne JW Marriott, a gentleman by the name of Nestor greeted me, checked me in, and provided true amd genuine hospitality with class and tact. Moreover, it was quite evident he was not doing so, simply because it was his job. The definition of "management material".

The rest of the staff I came in contact with had unmatched levels of professionalism.

JW Marquees Biscayne -- truly my new favorite hotel.

I stayed at the Marquis for the past 3 days....I travel extensively and I was truly humbled by the outstanding service and amenities of the hotel, (I was also upgraded to a beautiful Suite) But in addition, the Chief Concierge Andres Meneses, went above and beyond to ensure my stay was OUTSTANDING> for example; I went to the concierge lounge for breakfast and unfortunately, they did not have an omelet station...I contacted Andres, and without hesitation offered me to order room service and it would be taken care of! Boom! That's how you do excellent customer service. In addition, since I was relocating to a nearby Marriott Beach property he provided me with VIP certificates for the beach. I was humbled and very proud to be a loyal lifetime Titanium Member! Thank you! YOU set the Titanium Standard!