To start with the positives, the room was clean, spacious and well sound proofed. It was comfortable and had everything we needed, as well as a good free wifi connection.
However, most other aspects of our visit were disappointing. On arrival, after an 11 hour flight we were told that the room we had pre-paid for on expedia was not available and that because we pre-paid no refund or compensation was payable. We were put in a lesser room for our two nights with nothing done (although I have been told to contact the manager retrospectively but have limited hopes). As we were waiting, trying to resolve this we observed four other couples arrive and be told their rooms were also not available, before being told to make their way to nearby hotels in the chain. When one woman challenged the fact that she too was being put in a smaller room AND at a different hotel, they were not compensated either
For the rest of the trip, interactions with the staff were painful as most of the time there was only one person on the desk so the waits were long.
My final gripe/advice: at the airport the shuttle went past full twice (it held around 11 people with limited luggage space if I remember correctly). This was very frustrating. So when you land, walk around on level 2 so you are the nearest point for entering the loop to try ensure you can get on. I wish we had done this!
- Official Description (provided by the hotel):
- DISCOVER THE ONLY PREMIER HOTEL & SUITES BY BEST WESTERN UPSCALE FULL SERVICES PROPERTY is centrally located and accessible within minutes from the MIA airport and Port of Miami. This brand new concept features 144 smoke-free contemporary upscale rooms and suites. Guests may enjoy complimentary amenities such as transportation to/from MIA airport and Wi-Fi. Hotel also offers a full bar/restaurant, outdoor swimming pool, top of the line fitness center and business center. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Premier Miami International Airport Hotel Miami
- Best Western Premier Miami International Airport Hotel And Suites
- Best Western Premier Miami International Airport Hotel & Suites Florida