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“Fantastic room and property, but poorly managed”

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Best Western Premier Miami International Airport Hotel & Suites
Ranked #41 of 123 Hotels in Miami
London, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic room and property, but poorly managed”
Reviewed 15 November 2013

To start with the positives, the room was clean, spacious and well sound proofed. It was comfortable and had everything we needed, as well as a good free wifi connection.

However, most other aspects of our visit were disappointing. On arrival, after an 11 hour flight we were told that the room we had pre-paid for on expedia was not available and that because we pre-paid no refund or compensation was payable. We were put in a lesser room for our two nights with nothing done (although I have been told to contact the manager retrospectively but have limited hopes). As we were waiting, trying to resolve this we observed four other couples arrive and be told their rooms were also not available, before being told to make their way to nearby hotels in the chain. When one woman challenged the fact that she too was being put in a smaller room AND at a different hotel, they were not compensated either

For the rest of the trip, interactions with the staff were painful as most of the time there was only one person on the desk so the waits were long.

My final gripe/advice: at the airport the shuttle went past full twice (it held around 11 people with limited luggage space if I remember correctly). This was very frustrating. So when you land, walk around on level 2 so you are the nearest point for entering the loop to try ensure you can get on. I wish we had done this!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heather_goo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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Washington, DC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 November 2013

Reserved king room three months in advance for two-day stay. Received written confirmation. I showed up at 11 p.m. and was told they only had a room with two queen beds for me. I asked about an upgrade to a king suite, since they'd confirmed king in writing. After some half-hearted keystrokes, the desk clerk said "it won't let me do it." I was further told "it's the same room, it just has two queen beds in it instead of a king."

My choices were to accept the downgrade or drive around Miami at 11 p.m. after a long travel day.

I have "Diamond" status with Best Western, their highest elite status. A late-night downgrade sounds more like a lump of coal to me than a diamond.

When I followed up with local management and national customer service, all I got was an apology, no refund in whole or in part, not even any rewards points. They don't care.

If that's how this location treats one of Best Western's best customers, ask yourself what random surprise you'll get from them. Roll the dice and take your chances.

Room Tip: They'll give you whatever they decide to give you, so roll with the randomness.
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  • Stayed November 2013, travelled solo
    • Value
    • Location
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Helpful?
5 Thank RoadWarriorofDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glastonbury, United States
1 review
Reviewed 14 November 2013

This location should not be listed as a Best Western Premier facility when compared with other facilities in the chain. The location is convenient but access is difficult and parking space limited. Working personnel are friendly and helpful within their limitations but obviously inadequately trained and supervised as evidenced by multiple minor deficiencies in type and quality of service provided.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Milton P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
64 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 November 2013

We arrived late into Miami one night on a trip to Key West. We decided to stay here due to its price (cheap) and location (close to airport). We had a rental car booked for the following day as to avoid a wasted nights rental charge, and used the free shuttle back to the airport to pick it up in the morning.

One of the drivers was particularly friendly, offered to drop us off at a cafe on his trip back to the airport. He even spotted us walking back and offered us a lift back to the hotel. Great guy, the others were not as nice as him.

Overall a nice cheap hotel if you are just looking for somewhere to stay. It isn't in a desirable location that is close to anything, so wouldn't recommend to stay if you were seeing the sights.

We went to the bar downstairs, but they didn't have a bartender and did not know how to make a margarita. It was empty, so we went elsewhere.

Room Tip: Try and avoid picking up your rental car if you land late and are only staying one night. There is a...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank droods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada, Kentucky
Level 6 Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 November 2013

Great location. Staff are super. All you need is right there. Rooms are very clean and comfortable. Laundry service area. Dining area with really good food. RV Parking if you need to stay in the city for a few days and take a couple of days away from your trip. Very busy place but having a shuttle to the airport is important when I travel. We did not have time for breakfast but am told it is wonderful.

Room Tip: We chose the seventh floor as we wanted to be close to the laundry. We are parking our RV there dur...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wibs39254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chemainus, Canada
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 October 2013

We arrived early, tired and we were well taken care of.
The room was very spacious, clean, and bathroom facilities felt almost spa like.
Comfortable and clean pool area, if a bit on the small side. Internet area and nice
restaurant within the hotel. Just what we need before taking the flight journey home.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank darlene s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Pedro Sula, Honduras
Level 5 Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 October 2013

I went back to Miami and stayed at this hotel This is place is uniquely located. This time around I found 2 supermarkets nearby. This was great because my room had a refrigerator and microwave oven. I am also ever thankful for the FREE Wi-Fi I the room! Also great is the free parking.

Room Tip: Try to get a high floor to avoid noise from the lobby and the parking area.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Elias L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Premier Miami International Airport Hotel & Suites

Property: Best Western Premier Miami International Airport Hotel & Suites
Address: 4100 Flagler Street, Miami, FL 33134
Phone Number:
Region: United States > Florida > Miami
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Miami
#29 Business Hotel in Miami
#34 Romantic Hotel in Miami
#34 Family Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Premier Miami International Airport Hotel & Suites 3*
Number of rooms: 144
Official Description (provided by the hotel):
DISCOVER THE ONLY PREMIER HOTEL & SUITES BY BEST WESTERN UPSCALE FULL SERVICES PROPERTY is centrally located and accessible within minutes from the MIA airport and Port of Miami. This brand new concept features 144 smoke-free contemporary upscale rooms and suites. Guests may enjoy complimentary amenities such as transportation to/from MIA airport and Wi-Fi. Hotel also offers a full bar/restaurant, outdoor swimming pool, top of the line fitness center and business center. ... more   less 
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Also Known As:
Best Western Premier Miami International Airport Hotel Miami
Best Western Premier Miami International Airport Hotel And Suites
Best Western Premier Miami International Airport Hotel & Suites Florida

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