We stayed for 4 nights. Our first room was adjoining to another, and while the door was locked, we could hear them screaming at each other loud and clear. We asked for a change, and they couldn't have been nicer. The change was done while we were at dinner to a comparable room on a different floor. Service at the pool was excellent on one day and mediocre on the others. The guy who was just ok was clearly catering to a large family and paying little attention to the others. On the good day, the pool guy treated everyone equally and like royalty. NEVER ran out of towels or chairs. Food was expensive but to be expected at a Ritz so not surprising.
Came for the Sony Tennis. The shuttle left from a marriott around the corner. very convenient. Only issue was we had to walk back after a very long night, but worth it to stay at the nicer hotel.
In all, you cannot beat the service at the Ritz. They are at your beck and call, and if you have issues, they will take care to fix them immediately. Parking charge is $33/night which is excessive. If you plan to stay put, great food and shops are a walk so you really don't need a car.
- Official Description (provided by the hotel):
- Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of the city's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again. ... more less
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- Also Known As:
- The Ritz Carlton Coconut Grove, Miami Hotel Miami
- Coconut Grove Ritz Carlton
- Ritz Coconut Grove
- The Ritz-Carlton Coconut Grove, Miami Florida