I am a frequent traveler and typically am a fan of Ritz and Marriott family properties. The facility is classy clean and well maintained. I will share some of my experience. Upon check-in there was a hard sell for an upgraded room at a much higher price. I should not have to say no thank you 3 times, in front of other guests. I started my first day with an early morning meeting and a quick 'navy' style cold shower...because there was no hot water. Then at 6:30 am my wife who was going to sleep in was awoken by very very loud noise from construction right outside of our window. As I departed at 7 am I shared my concern with the front desk and asked for the a call during the day to let me know the status. No Call. Upon returning that evening the front desk had no history. They did change my room. I asked for an explanation and was promised a call. It never happened. Finally departure day and I had a question for the front desk. They put me on hold for almost 20 minutes. Really?
Cold water, noise, construction, no follow-up and poor service? At a Ritz-Carlton...
- Official Description (provided by the hotel):
- Hidden among lush subtropical foliage and surrounded by the brilliant turquoise waters of Biscayne Bay, The Ritz-Carlton Coconut Grove, Miami provides an unforgettable escape to one of the city's most delightful downtown hotels. After a day spent exploring the eclectic boutiques, art galleries and restaurants that characterize Miami's original neighborhood, resort guests can indulge in a soothing treatment at the hotel's spa, discover dining that celebrates fresh Florida fare from farm to sea, and relax in accommodations that reveal views of the adjacent marina from a private balcony. Whether for business or pleasure, let us make our corner of Miami the one you return to over and over again. ... more less
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- Also Known As:
- The Ritz Carlton Coconut Grove, Miami Hotel Miami
- Coconut Grove Ritz Carlton
- Ritz Coconut Grove
- The Ritz-Carlton Coconut Grove, Miami Florida