I stayed at this hotel for 3 days in July We encountered a few issues. First, ,I booked through Groupon. I was charged taxes on hotel side at time of check in as well as at time of booking by groupon. I contacted both parties and was continuously bounced back between the parties.Till this day , I have no resolution from either side and I have paid double tax!!! I think it's illegal to charge taxes twice on the same product and as far as I am concerned Mayfair agreed to the deal on Groupon, so I shouldn't have been charged by the hotel..since they are ultimately receiving those funds minus the groupon marketing fee...
The room we were checked into was filled with dead bees...turns out their was a hive outside the window. We were moved into another room..no insects this time..but we did encounter dirty floors(my feet were filthy after being in the room barefoot ) and the air conditioner only cooled in part of our suite. We also encountered plumbing issues in one of the other rooms in my party. On a positive note, I will say that most of the staff at the Mayfair are very customer service oriented. Kevin , the concierge/bell hop is a great example of this. He always had a smile on his face and was ready to help us with any issues we encountered or questions we had. Mayfair , don't loose your charm...keep it clean :-)
- Official Description (provided by the hotel):
- Among the most exciting and luxurious Coconut Grove Miami hotels. Thrill to the excitement and vibrancy of South Florida - while enjoying the personalized service and stylish ambiance of a hip boutique hotel. Located in colorful Coconut Grove, a few miles from the beaches and downtown Miami, the Mayfair Hotel & Spa is in the heart of world-famous shopping, dining, and attractions. Admire our Miami Florida hotel's unique lobby, an Art Nouveau treat featuring a mini-rotunda, curved walls, and impressive columns. Stretch out in superior luxury in one of our 179 suites-most with private balconies and Japanese Hot Tubs. Our four-diamond Miami hotel rooms offer attentive service, upscale amenities, and blissful tranquility, in a sensual setting. ... more less
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- Also Known As:
- Mayfair Hotel Miami
- Mayfair Hotel And Spa
- Mayfair Hotel Coconut Grove
- Mayfair Coconut Grove
- Mayfair Hotel & Spa Miami, Florida