We arrived at this hotel after returning from an amazing cruise, then was like going from heaven to hell when we arrived here. Used to receive a very good service and to visit fancy places, this hotel is by far no customer oriented. When we arrived there's no bell boy to take your luggage, the front desk guy is also rude and has a very bad attitude. As you walk the hotel you'll see that it has not received any maintenance or renewals in many years. The only good thing is the hotel location since is very near from BaySide. But definitely try to avoid the hotel or take your own risk by spending a night.