Warm, welcoming and friendly staff to a hotel that is conveniently located for the airport, the University, shops, restaurants and access to roadways to get to area attractions and down to the Keys!!!More
Warm, welcoming and friendly staff to a hotel that is conveniently located for the airport, the University, shops, restaurants and access to roadways to get to area attractions and down to the Keys!!!MoreShow less
we love your review!
WARM !!! this is great!
all of our staff is dedicated to make your stay a memorable one!
we thank you for your business and we hope to see you soon!
Always received excellent service at this Hampton Inn. Would not hesitate to recommend this Hotel. Hotel staff is pleasant and helpful. Very nice to be service a hot breakfast and have available choices. Breakfast staff always pleasant.
we love your review!
I will share your comments with the team in this week's manager's meeting!
we love having you here!
I just got in on a heavily traveled weekend. I tried to stay on several hotels in Miami. And when I called and told them that I was coming in, they say no problem. Several people in the staff is bi-lingual and are very well trained. The people at the front desk were very courteous and helpful. They pointed out the places near by to go eat, shopping, and go for entertainment. -- I travel extensively and usually stay in the Hampton Inns Hotels around the country. This time, I decided to stay because I have friends that stay in the area. and after I checked out, I knew I did not make a mistake.
We are so happy to read your comments! Thank you!
You did not make a mistake! Your friends of Hampton Inn MIami Dadeland always cherish our fantastic relationship!
I will share your comments with the team at the desk! I am glad they were helpful in recommending the many exciting places to eat and for shipping in the area! This is great!
We look forward to having you here again!
Great hotel, friendly staff, located in an excellent place for shopping right by the Dadeland mall, Best Buy, Target, Bed-bath and Beyond and a slew of other shopping chains also great restaurants in the area. Hotel exercise room needs more cardio equipment.
you are right!!!
we are in the middle of the shopping mecca of Miami! we are located in the shopping district of miami!
we are very happy that you were very satisfied with our service!
we want to host your next shopping visit to Miami-Dadeland!
we look forward to your return!
After check-in I called the front desk because there was no fridge in the room and we needed to cool down our water and Gatorade for the next day's tennis tournament. When I asked if we could switch rooms because we would really need fridge the lady clerk assured me that she had no availability to accommodate our wish. She said also that they would try to rectify the situation next day, move us to a room with fridge or they would bring a fridge to us. Unfortunately nothing was done next day. I called next morning and the clerk said that he did not know anything about our fridge situation. He said that they would try to take care of us. Again nothing was done and the front desk never called and never apologized for not calling us and updating us about the fridge. Finally, we checked out and we will not come back to this hotel. Now I understand that not all rooms have fridges and I should have asked when I booked it. The fact is that I did not asked because I believed that Hampton Inn is a top shelf hotel that has fridge in every room. I guess I was wrong. What a disappointment! Hospitality Industry is all about customer service and the front desk did not delivered it.
We continuously strive to improve upon our service levels and exceed your expectations!
Our most valuable tool in this effort is feedback.
I will share your comments with the staff with my team in this week's manager's huddle!
I hope that you can give us another opportunity to serve you in the future! we'll make it right!
next time you come to visit us, we will make sure to furnish your room with a fridge and microwave!
Had a great stay here at the Hampton Miami Dadeland the staff was very helpful especially Christian, He went above and beyond to make my stay excellent I would definitely recommend this property especially if you want to be close to dadeland mall , if not it s close enough to the metro rail where its just a train trip downtown
it is great to hear that Christian went above and beyond for you on your recent stay with us!
this is great!
you are right! we are very close to the metro rail, easy access to downtown and the beach!
thank you and we hope to see you soon!
I will share your note with the team !