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“Changed from last time, unfortunately”

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Hampton By Hilton Miami-Coconut Grove/Coral Gables
Ranked #17 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersSilver level
Santana de Parnaiba, SP
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Changed from last time, unfortunately”
Reviewed 14 August 2014

This is the third time I go there but unfortunately I had 2 main issues:
- they didn't find a package delivered to me and I had to prove that same person who was denying, had received it!
- WiFi signal was very poor in the room and I had to re connect several times

  • Stayed August 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Ledalbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, 19 August 2014
Dear Ledalbu,

I wanted to take a moment to thank you for your repeat visit to our hotel, and to apologize for the way we handled your packaged shipped to our hotel. I also would like to apologize for the subpar experience you had connecting to the WIFI. Fortunately today we completed an upgrade, which should fix that issue.
We certainly hope that you visit us again when you visit South Florida.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
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1,622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Madrid, Spain
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 August 2014

I spent 4 nights at this hotel with my two children on holiday. We arrived here after having stayed at the Garden Inn at Sea World in Orlando. Given the great experience we had there, the arrival here was a bit of a deception. But overall the hotel is very good. Great location at really walking distance from the center of Coconut Grove, which is very lovely. It is also at just 15 minutes driving from a lot of interesting places (airport, miami beach etc..). The room was good even if a bit run down. The breakfast buffet is good but it becomes a bit of a mess when the hotel is sold out. So either you go down very early or otherwise itbis better to wait and go down at 9:30am when the crowd is almost gone. The staff was very friendly. So given the price of other options in Miami, I can certainly reccomend this hotel. It is very good value for money and it provides a very good base camp to a Miami visit. And the proximity to the airport could certainly be a plus for business travellers.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Marco T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, 16 August 2014
Dear Marco T,

On behalf of the Hampton Inn team I would like to thank you for your positive and helpful feedback regarding your recent stay at our hotel and hope to welcome you and your family back next time you’re in Miami.

Sincerely,

Miguel Velasquez
General Manager
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Grand Bahama Island
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 11 August 2014

I recently stayed here with my son who is temporarily handicapped. Prior to check in I called and they were extremely accommodating to our needs. The place is a bit hard to find, parking can be difficult.
Clean rooms, vending machines, many dining options in the area as well as delivery places. It's location close to the US1 makes it a great spot with access to different areas.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Indira C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, 16 August 2014
Dear Shakita,

The Hampton Inn Coconut Grove/Coral Gables team would like to thank you for staying with us on your recent trip to Miami. We take great pride in delivering exceptional customer service and your review shows we are succeeding.

Sincerely,

Miguel Velasquez
General Manager
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Miami, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 9 August 2014

This is a very nice, friendly, efficient hotel, but a little hard to find for people who aren't familiar with it. The 24 hour coffee, tea, fresh fruit are very much appreciated and the breakfast is more than adequate, but the room is very crowded at almost any time of the morning, however, everyone is very friendly.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, 16 August 2014
Dear Barbara M,

Thank you for choosing to stay at the Hampton Inn Coconut Grove/Coral Gables and for taking the time to write such a great review. We are thrilled to know that you were able to experience our hamptonality firsthand and look forward to welcoming you in the future.

Sincerely,
Miguel Velasquez
General Manager
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Charlotte, NC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 August 2014 via mobile

Nice clean hotel! Metrorail station is across the street making easy access to downtown! Free breakfast was a plus too!! Staff very helpful and friendly, there are restaurants nearby and a grocery store down the street!!

Stayed August 2014, travelled with family
Helpful?
1 Thank kassius11739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleonor C, Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, 9 August 2014
Dear Kassius11739,

Thank you for taking the time to write such a fantastic review of your recent stay at the Hampton Inn Coconut Grove/Coral Gables and for your fantastic ratings of our property & team. We are thrilled to know that you were able to experience our hamptonality first hand and look forward to welcoming you back in the future.

Sincerely,
Eleonor Ceballos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
329 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 7 August 2014

I stay at a lot of Hampton Inns around the country & since they are all the same (more or less), I never review them. Dependable. Good beds. Clean. Great pillows.

But this one was just tired & not up to the fit & finish that I have come to expect from the chain.

Ian

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank imcarthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel V, General Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, 19 August 2014
Dear Ian,

Thank you for taking the time to provide us with your feedback. I am sorry we fail to meet the expectations you have of our brand when it comes to comfort and design. Our perfect mix lobby renovation was completed last December and we will be launching our room renovations next week, which will take us to a whole new level when it comes to Hampton comfort and design standards.
Please come back to visit us this winter if you are in the area.

Thanks,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 August 2014 via mobile

Nice clean hotel located across the street from the metro rail convenient to everything! Clean room great breakfast! The receptionist were very helpful in giving us directions to places we wanted to go!!

Stayed August 2014, travelled with family
Helpful?
Thank Nia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eleonor C, Manager at Hampton By Hilton Miami-Coconut Grove/Coral Gables, responded to this review, 8 August 2014
Dear Nia G,

Thank you for your fantastic review and rating regarding your recent stay at the Hampton Inn Coconut Grove/Coral Gables. We are pleased that you were able to experience our hamptonality firsthand and look forward to welcoming you again next time your travels bring you to Miami.

Sincerely,
Eleonor Ceballos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton By Hilton Miami-Coconut Grove/Coral Gables

Property: Hampton By Hilton Miami-Coconut Grove/Coral Gables
Address: 2800 Southwest 28th Terrace, Miami, FL 33133-3713
Phone Number:
Region: United States > Florida > Miami > Coconut Grove
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Miami
#9 Family Hotel in Miami
#11 Best Value Hotel in Miami
#13 Romantic Hotel in Miami
#14 Business Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton By Hilton Miami-Coconut Grove/Coral Gables 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
The best hotel value in Miami/Coconut Grove-Coral Gables. Located directly across from MetroRail station, walking distance of Coconut Grove and minutes from Coral Gables, downtown business districts. Our 135 deluxe guestrooms are spacious, comfortable, our amenities include Free High-Speed internet access, Free "On The House" Hot Breakfast, Free local calls, business center, 37" LCD TV's w/extended cable, free in-room movies, voice mail, pool/whirlpool, fitness center, meeting rooms, microwaves/refrigerators also available in rooms. ... more   less 
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Also Known As:
Hampton Inn Miami-Coconut Grove/Coral Gables Hotel Miami
Hampton Inn Coral Gables
Hampton Inn Coconut Grove
Coconut Grove Hampton Inn
Hampton By Hilton Miami-Coconut Grove/Coral Gables Florida

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