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“Beautiful Property, Lovely Location”

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Mandarin Oriental, Miami
Ranked #5 of 122 Hotels in Miami
Certificate of Excellence
Zurich, Switzerland
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Beautiful Property, Lovely Location”
Reviewed 17 May 2012

As frequent visitors to Miami, we have tried a variety of properties both on Miami Beach, and downtown. The Mandarin Oriental has fast become our preferred Miami hotel (especially for business). It doesn't look or feel its' 10+ years in existence. It is kept immaculate and the building is ideally situated on Brickell Key, surrounded by spectacular views of Biscayne Bay and downtown. It feels as if it's on its own "island". Both restaurants, Azul and Cafe Sambal are exquisite, as is the room service menu. Typically we stay in the Biscayne suite, which is just gorgeous with stunning views. All room details are 5 star across the board. This hotel is true to Mandarin Oriental quality and is highly recommended.

  • Stayed April 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JulesintheCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Cazu247@Hotmail.com
Level 6 Contributor
454 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 14 May 2012

Although this hotel is ten year old, it is kept meticulous. The level of service at the front desk is fantastic. The rooms are beautifully furnished in a zen style and are very relaxing. The view was great but all rooms do not have a view to the bay. The beach are and the surrounding have quite a bit of activity to do. Downtown and bayside are near by so is Miami beach and the gables. Great location

Room Tip: Tell them it for a special ocassion
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  • Stayed May 2012, travelled as a couple
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Helpful?
Thank cazu247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
317 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 10 May 2012

There are not enough superlatives for this hotel. Everything, and I mean everything, is first class. The location is spectacular, the public spaces and rooms are equally gorgeous, the rooms are spacious, comfortable, and contemporary without being pretentious. The service is absolutely over the top. The front desk treated me as if I were the only person staying at the hotel all day. I have stayed at some of the top hotels in the country, and I can honestly say this hotel is as good as any of them. I can't wait to come back.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wedgewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hollywood, Florida
1 review
Reviewed 10 May 2012

My boyfriend and I recently stayed at MO in April. The hotel is very beautiful and the location is great. Breakfast and dinner can be very pricey, but overall, the food was really impressive. The room was clean, comfortable, and spacious enough for us both. Our balcony overlooked the city and had an ocean view. The bathroom was beautiful as well. The customer service was EXCELLENT. The staff was very kind and helped us in any way possible. We were also given the option to check in early, which I appreciated. Anything we asked for was immeadiately delt with.

Although it was a great experience, I was WAS REALLY DISAPPOINTED that I was charged to use their internet service. For a luxury hotel, I really find that to be unacceptable. This fee is not mentioned anywhere on their website so I was under the impression that this service was included with the room. The mini bar in the room is very expensive so bring your own drinks and snacks if you wish to save some money. For instance, a small tiny can of Pringles cost $6! So think about their prices for a bottle of beer or vodka if you wanted some. Although, the valet service was fast and the staff was friendly, there is NO free parking. You must pay about 36 dollars per night for parking (they don't tell you this when booking).

Besides all of that, we did enjoy our stay. But it can be expensive once you add up all the small, unmentioned fees. So if money is not an issue. This is a great hotel to try.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Michigan
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 May 2012

We hosted our wedding in May 2012. 50 Guest that all stay at the hotel. Everyone was blown away by the service of the hotel. The events staff was amazing to work with from the beginning stages to the day of the wedding. I would not changed one single thing all weekend.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MegTess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kuwait
Level 5 Contributor
71 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 May 2012

The hotel is in a magnificent location with stunning views. The service is outstanding like any other mandarin oriental hotel.
However, the hotel is really outdated and requires urgent renovation.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rasheed_albader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, 8 May 2012
Dear Valued Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I am delighted to learn that overall you had an enjoyable stay. I regret that you felt the hotel’s décor did not live up to your expectations. Your feedback is vital and will be taken into consideration.

Thank you again for writing about your visit.. Although, we regret that we did not fully meet your expectations on this visit, we value and respect your opinion and hope we will have the opportunity of welcoming you back soon.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 May 2012

What a beautiful and tranquil hotel! The rooms are gorgeous and the service is great -- it is hard not to feel immediately relaxed from the moment that you wander into the beautiful lobby (just steer clear of any drunken conference attendees). Before we booked our trip, my husband and I were a little worried that we'd miss the huge pools, overly sweet umbrella drinks, ocean beach, and bustle of Miami Beach and South Beach... Not at all. We loved our stay. We can't wait to go back. The quiet and secluded beach (well, manmade sandy area) was perfect for relaxing, especially in those comfy lounge-chairs, and we used the hotel's location to our advantage, exploring Little Havana, Marlins Ballpark, Bayside, Brickell Key, Mary Brickell Village. We also loved the internet radio in the room! No Ipod necessary when we were watching the rain...

The biggest downside to the hotel - besides its location (if you are looking for *the scene* this is NOT the hotel for you!) - was the $$$$ cost of everything. How is it possible that you can spend so much on a hotel room and then have to pay for wireless access?! How can they charge that much for a measly bottle of beer?! We ended up walking over to the grocery store and liquor store so that we wouldn't feel compelled to pay so much for everything.

We can't wait to return to the Mandarin.

Room Tip: You definitely want one of the rooms with a bay view and an extended balcony! Also, on our first da...
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
Thank akdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Miami

Property: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#4 Family Hotel in Miami
#4 Romantic Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio,YAKU by La Mar, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental
Mandarin Oriental, Miami Florida

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