We stayed at the MO, Miami en route to St Kitts, rather than suffer a transfer at Miami airport...based on the Mandarins reputation especially in London we thought it would a good start to our trip, what a disappointment.
There are a few pet hates when travelling at the hotel delivered them...
1. in the process of checking in the receptionist took an internal call and kept us waiting dealing with something else mid check in..not impressed especially after a long haul flight
2. After freshening up we sat and had a drink in the lobby bar. Service was poor, drinks poor, and attitude was as though they didn't really care.
The hotel itself is a large impersonal building and the rooms average for a 5 star hotel. We didn't eat at the hotel, but got a pizza delivered..highly recommended.
Really hotels of this standard need to provide a level of courtesy and consistency and guests need to feel as though they are welcome. I would recommend better training of staff. The brand suffers as a result.
- Official Description (provided by the hotel):
- Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio,YAKU by La Mar, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Mandarin Oriental, Expedia, Booking.com, Hotels.com, Travel Republic (UK), TripOnline SA, Ebookers, HotelsClick, Evoline ltd, getaroom.com, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Mandarin Oriental, Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Miami
- Miami Mandarin Oriental
- Mandarin Oriental, Miami Florida