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“A Lovely Stay”

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Mandarin Oriental, Miami
Ranked #5 of 122 Hotels in Miami
Certificate of Excellence
Long Beach, California
Level 5 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A Lovely Stay”
Reviewed 20 March 2014

Spacious lovely room; great location, great breakfast. Top notch service. The gym is large, extensive, very clean and welcoming. Overall a little pricey on food and services, but it is higher end and they strive to live up to that! Would definitely stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElizabethKuyper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (399)
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Minneapolis, Minnesota
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 March 2014

If you want to be in an area away from the hustle and bustle of South Beach but only a short ride away, this 5 star property is a great choice. They are located just a 5 minute walk across a causeway from the heart of downtown Miami. The hotel itself is beautiful and the rooms are wonderfully appointed with balconies overlooking water. You will not be disappointed.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RedtapeSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

1- when we took showers out first day the shampoo and conditioner were used and empty!

2-we asked for two extra pillows our first night. Took three phone calls and an hour

3-the pool attendants never asked us if we needed anything, they never acknowledged us and they never offered us towels, chairs, drinks or anything.

The hotel is not very kid friendly.

The rooms are really nice, but the open bathroom with blinds for separation doesn't work well when one gets up super early to exercise. The light from the bathroom shines right through.

when we requested an upgrade since we were staying to celebrate our anniversary, the front desk said request granted, the room looked standard to us. We asked the bellman and he said this was the basic standard room.

The food prices are ridiculous. We've stayed at many 5 star hotels, this one is not worthy of that status.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sucane1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, 18 March 2014
Dear Guest,

Thank your for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize that the overall quality of your stay was disappointing. I have addressed your concerns with our hotel team and can offer no excuses for the service lapses and miscommunication, only my assurance that the inconsistencies you indicated have been addressed and brought up to the service levels we take pride in.

I would like to let you know that your room was upgraded from a Superior king guest room to a Deluxe Skyline room which is larger than the Superior.

Thank you for your valued feedback. Although we regret that we did not meet your expectations on this visit, we value and respect your opinion and hope you will give us another opportunity.

Sincerely,

Jorge Gonzalez
Area Vice President &
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Campinas/SP
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 March 2014

If you want to stay on a nice hotel, with many friendly people and a very good spa, this is the place.
Breakfast is great and the rooms are very nice. Beds are huge and the bathroom also very good.
I fully recommend.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sidsilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, New Jersey
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 March 2014

As a frequent Four Seasons Hotel guest I consider myself a hotel snob, I recently stayed at the Mandarin Oriental Miami and was pleasantly surprised. I had stayed there 3 years ago and was not impressed, the rooms and grounds have been upgraded. Every person I encountered were friendly and helpful. With the advantage of a beach and jogging path around this beautiful island I would highly recommend this hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level 4 Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 March 2014

Really great experience! The hotel has modern facilities and high level services. You see the perfection in every detail. The breakfast is divine! I do recommend this hotel for all sorts of purpose: business, family, friends or any kind of celebration!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leonardo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 March 2014

Second visit in two years, still an outstanding hotel.
Quiet surroundings on Brickell Keys, beautiful views from both rooms and pool.

Fabulous staff, service minded, observant, couldn’t find one exception anywhere.
Rooms second to none, fresh in all aspects, great housekeeping, friendly and professional.

Breakfast, just right, staff did the little extra, every day. After 2 days they even remembered your name and what you preferred for the early morning breakfast.

Every day left you with a great satisfaction of just being a guest. There are of course hotels with more modest room charges in Miami but I am sure you will find this reasonable in view what you get.
Happy to come back again.

Room Tip: Can't think of any in particular, higher up probably more quiet and as always, away form elevat...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pevast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Miami

Property: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio,YAKU by La Mar, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental
Mandarin Oriental, Miami Florida

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