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“Pity about the balcony” 4 of 5 bubbles
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
Ranked #3 of 121 Hotels in Miami
Certificate of Excellence
Linlithgow, United Kingdom
Level Contributor
234 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“Pity about the balcony”
4 of 5 bubbles Reviewed 28 August 2014

We had a deluxe room with a balcony which due to the design of the hotel was more like a shelf. There was no room for a chair. Presumably there is one such room on every floor. That said, the room was fantastic - large and roomy. The bathroom had a separate wc, which was a nice touch. The maid did a fantastic job and the rest of the staff were helpful and very pleasant. Overall a really nice place. The private (man made) beach was great and Brickell Key is a haven of tranquility. The bar was very expensive.

Room Tip: We had room 1710 which had a minute balcony.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RonnieAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,374 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (374)
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English first
Fort Lauderdale, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 August 2014 via mobile

All-around the visit was a 5-star experience. The service was
Impeccable and the luxuries in the room were many. We both felt this was better than our most recent visit at a Ritz-Carlton. We have been to most of the high luxury hotels in Florida and this may be our best experience. We look forward to coming back.
Thank you!

Stayed August 2014
Helpful?
Thank Dominic C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 23 August 2014 via mobile

I stayed here for 5 nights on a girly break with a friend. I absolutely loved this hotel. The service is top notch, the hotel is clean, looked after the staff are very friendly and welcoming. It's in a beautiful location and the private beach really does make you feel like a movie star! Loved the friendly geckos who would come down from the palm trees to check out what's going on. I've stayed in the Bangkok MO - this is different and suits the overall feel of Miami with a modern twist on the orient. It's a walk to downtown miami and an inexpensive taxi ride to other parts of the city and beaches. Highly recommend this for a city break.

Stayed August 2014, travelled with friends
Helpful?
Thank LJC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannover, Germany
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

Loved our stay at the Mandarin Oriental. Service was excellent. We especially enjoyed the turn-down service. The food at La Mar restaurant was terrific. The wait staff there was friendly and professional. Will return again.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 160mmck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
155 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

I've been going to Miami for meetings regularly for the past 15 years or so and have to say, this is my favourite hotel -- I've stayed in many others (The Setai, Four Seasons, The Ritz etc) and we always come back to Brickell Key
Warm, professional service, outstanding rooms, great food and I love the new lobby bar -- five stars all around
Indulge yourself and stay here -- you won't regret it!

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kerryharrismail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

Charging for $15 for Wifi access for 24 hours!! Really? I could understand this if it were 1990. Great hotel otherwise. Rooms and staff are excellent and made our overnight stop great, but the wifi charge really is out-dated. Come on Mandarin, you are better than that!

Room Tip: The higher you go, the better the view. We were on the 10th floor with a (requested) city view. Gr...
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TomatoWashbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, 20 August 2014
Dear Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

I am happy to learn that overall you had an enjoyable experience at the hotel.

I would like to mention that guests who book their reservations on mandarinoriental.com and create a profile will receive complimentary Internet access during their stay. This is to encourage our guest to reserve on the Mandarin Oriental site and obtain information on preferences to ensure they have a most memorable visit.

Thank you again for sharing your comments of your recent stay and hope we will have the opportunity of welcoming you back.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 18 August 2014

I was disappointed in the hotel. Certainly does not live service and product wise to the Mandarin Orientals I am accustomed to. Their private beach is certainly an overstatement too. The location was very close to our office but next I'll look for another option.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank MarkCavNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, 20 August 2014
Dear Guest,

Thank you for your recent visit to Mandarin Oriental, Miami and for taking the time to share your experience on Trip Advisor.

I sincerely apologize for the disappointing stay and would like to speak with you to inquire in detail what lapses in services you encountered to immediately correct the situation.

I do hope to learn more of what transpired during your stay. I am at your service and may be reached at 305-913-8336

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Miami

Property: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Miami
#2 Business Hotel in Miami
#2 Spa Hotel in Miami
#4 Romantic Hotel in Miami
#4 Family Hotel in Miami
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental
Mandarin Oriental, Miami Florida

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