I will start off by stating my wife and I absolutely love the Epic Hotel Miami. After living here for over 4 years this is still our top relaxation - getaway spot. We decided to try out the Exhale Spa during our most recent visit, and we both felt like it was an afterthought. The services themselves were great. We both had scrubs, pool-side massages, and pedicures. Staff was excellent. Very friendly, very personable. The Zen waiting room, the locker rooms, and the Hammam room were disappointing. We frequent spas when we travel, and because of this we are sensitive to the details. The locker rooms needed to be maintained better - Steam room was only large enough for one person, the Zen waiting room was closed off with a curtain and not very inviting, and you could hear the men's locker room door slam every time guests entered or exited. The seats were low to the ground, and not very comfortable. Seating was also very limited. There were teas in the Zen room, but being it was dark and not very intuitive it left much to be desired. Neither were there light snacks to enjoy while waiting on your next service. We were not real sure of the Hammam room concept, for it was not as hot as a steam room, but instead more like a warming room. Just not sure of the concept. As the title states the Exhale Spa has the potential to be on par with the rest of the Epic Hotel from the Club Floor to the Pool Side Cabanas.
But for the moment, the management may need to rethink the layout.
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