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“Trusting Four Seasons”

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Four Seasons Hotel Miami
Ranked #3 of 122 Hotels in Miami
Certificate of Excellence
Shanghai
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Trusting Four Seasons”
Reviewed 17 January 2014

When traveling in a new location, it is important to stick to a brand you trust. For me, it's Four Seasons. The comfort and service is impeccable. The pool side was really comfortable and we got a good rest there. The location is in downtown Miami, where all the offices were, therefore, we felt that from a tourist point of view that it as a big far from where all the south beach action is. All in all, Four Seasons was a really comfortable place to come back to after a long day out exploring the city. The rooms are large and traditionally designed.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank travelerkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, 1 April 2014
Good day, Travelerkit,

First off, thank you for being an avid Four Seasons guest. We value your loyalty and are happy you stayed with us during your recent visit to Miami. Thank you for sharing your overall wonderful experience with us. I'm glad to hear you relaxed in our luxury and spacious accommodations, and that the service you received was warm and welcoming.

We understand the value of guest feedback and will share yours with our team. We look forward to having you back again soon.

All the best,
D. Normandin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (266)
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Haarlem, The Netherlands
Level Contributor
92 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 15 January 2014

I stayed at the four seasons Miami with my wife who was on a business trip. We stayed there in the week before Christmas. The welcome downstairs and at reception was very warm and helpful after a very long trip from Europe the staff helped me to get to my room quickly and without problems. The room was spacious and very comfortable. the bathroom even more spacious and a great sight for the traveller in need of a warm shower. I asked for coffee and tea machine which was brought to the room quickly and was re stocked every day. The view was great even if it was not full bay view the view over the city towards the airport was great. The restaurant was very good as was also the outside restaurant at the pool. The pool was great, specially during the winter time. The concierge was very helpful in getting us on a tour into the everglades to see some alligators and do a airboat ride. also on other stuff they were informative and helpful.

So we had a great stay and we will stay here again if we need to be in Miami once again!

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank marcel dam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, 1 April 2014
Hi Marcel Dam,
Sounds like you had a wonderful time in Miami, and were able to enjoy a few relaxing and adventurous experiences. Thank you for letting us know about your overall great visit to Four Seasons Hotel Miami, and how much you enjoyed the spacious accommodations, the pool area, and the warm and friendly service from our concierge and hotel team.

We hope you'll come back and visit us again soon.

Warm wishes,
D. Normandin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport Beach, California
Level Contributor
98 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 15 January 2014

This hotel is located in the financial district. It is about a 20 minute walk to any restaurants. The check-in is inconveniently located on another floor from the entry. The rooms are satisfactory and clean. The amenities are sparse. The food is way out of line price wise, and honestly I could not believe they had the nerve to charge $6.00 for a SMALL bottle of water. Water should be included in the room, I believe. On checking out, the bell boy took an excessively long time to come pick up the luggage and then an equally excessive amount of time to get it to the front of the hotel. Totally unimpressed.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank ciraulo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, 1 April 2014
Good day, bossladyCalifornia,

Thank you for sharing your valuable feedback with us. We understand the importance of receiving guest reviews and taking them into consideration to enhance the overall guest experience. I regret to hear that we did not meet your expectations. Though the hotel is located within the heart of the financial and entertainment district, with a variety of dining options just a few steps away, we also offer a complimentary house car service if traveling within a five-mile radius.

I will share your experience with the bellman with the team, so that we may improve our speed of service in the future. Thank you again, for taking the time to send us your comments. We hope you'll visit us again soon, so that we may have the opportunity to regain your trust.

Warm Regards,
D. Normandin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 January 2014

This Four Seasons hotel does not have the same standard as other Four Season hotels. Many of the staff members have a more "lazy" attitude comparing to other Four Season hotels. When we arrived, the reception staff couldn't find our booking in their system and unfortunately we had to log in to our booking website and show the booking. The first impression was not that professional with other words. The food was ok but not did not exceed my expectations. The pool area was relaxing but also not outstanding. The hotel room also did not have the same standard as other 4S hotels. However, we were quite satisfied anyway since hotels in general in Florida are not so fresh.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Lina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, 1 April 2014
Good day, Lina O,

Thank you for being a loyal Four Seasons guest and visiting our city resort in Miami. We appreciate your feedback, as we understand the value behind guest comments. I regret to hear that you were not greeted with a warm welcome and that you had a few challenges at check in. We're currently enhancing our pool experience, and hope you'll visit us again soon, so you may experience the changes and allow us the opportunity to regain your trust.

Thank you again for taking the time to share your experiences with us.

Warm Regards,
D. Normandin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseau, Dominica
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 January 2014

Fabulous hotel for both business and pleasure. Rooms of a very high standard with housekeeping excellent. Food and drinks (not cheap) are great. Restaurants and bars only a short walk away. All staff are excellent. Nothing is ever too much trouble.

  • Stayed October 2013, travelled on business
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Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, 1 April 2014
Good day, Richard S.,

We're very glad to hear that you had a fabulous time at the hotel. Located in Brickell, in the heart of the financial and entertainment district, it's easy to combine both a business and personal trip when staying at the hotel.

Our housekeeping team does a fantastic job maintaining the guestrooms, and our culinary team in EDGE Steak & Bar has gained the Brickell restaurant great recognition, locally and nationally.

We value your feedback and hope you'll join us again soon.

Warm Regards,

D. Normandin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta, Canada
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 January 2014

My son and I stayed for two nights last week while attending an NFL game. The room was immaculate and the view was terrific. The hotel staff including front desk, bellmen and concierge were all wonderful. The fitness club attached to the hotel is one of the best I have experienced, The best part of the hotel though is the Edge Restaurant. We had a a couple of truly outstanding meals there. The food was delicious and the service was top notch.

There is a really nice rooftop pool and garden area that we did not have the time to fully explore - maybe next time.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank RamblingGymbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, 1 April 2014
Hi RamblingGymbo,

We're excited to hear you and your son had an overall amazing stay during your recent visit to Miami. Yes, some of the biggest perks of the hotel are the views from our spacious guestrooms, the complimentary access to the 50,000-square-foot Sports Club/LA fitness center and spa and our guest-focused hotel staff. Our culinary team at EDGE is top-notch, and have earned us great recognition including ratings at the "Best Happy Hour" and the "Best Sunday Brunch" in Miami.

Thank you for taking the time to share your feedback with us, and we hope to see you again soon.

Warm Regards,

D. Normandin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 January 2014

We loved every minute of it. The rooms are huge and beautiful. Excellent service and great hospitality. Food is amazing! Extremely nice pool and outdoor architecture. Too bad we only stayed a night! The two negatives are: wifi is not included which is amazing given the prices of the rooms; the car parking rate for a day is too expensive.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, 1 April 2014
Good day, Caroline M,

The holiday season at the hotel was a fun and festive time of year. I'm glad to hear you enjoyed the accommodations, pool area and the food at EDGE Steak & Bar. The New Year's Eve party is always a good time, with the spectacular rooftop views, music and food offerings. The team does an excellent job with putting the event together.

Wi-Fi is now complimentary in the lobby and public spaces. I regret to hear the valet rates did not meet your expectations. I'll mention it to the team, and have them review against what is currently being offered within the market.

We're thrilled you enjoyed your overall stay. We value your feedback and hope to see you again soon.

Warm Regards,
D. Normandin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Miami

Property: Four Seasons Hotel Miami
Address: 1435 Brickell Ave, Miami, FL 33131-3407
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Miami
#2 Spa Hotel in Miami
#2 Family Hotel in Miami
#4 Business Hotel in Miami
#8 Romantic Hotel in Miami
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Miami 5*
Number of rooms: 221
Official Description (provided by the hotel):
Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more   less 
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Also Known As:
4 Seasons Hotel Miami
Four Seasons Miami
Miami Four Seasons
Four Seasons Hotel Miami Florida

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