This is not what we thought we were going to get when booking this hotel!
We booked the area because we needed to there for business and wanted a classic luxury hotel to spend the few days we were in Miami for work.
Rooms: Our first room smelled like an ashtray (even though it was non-smoking). They allowed us to switch rooms. Our second room smelled like mold, but at that pointed we were too lazy to switch again.
The rooms are old and outdated. The sheets and bedding were bland, starchy and dull. The furniture is definitely from 1987. The decor is horrible. This is what I imagine a Courtyard Marriott to look like.
Pool: Nice pool. Offers complimentary water and sunblock.
Grounds: OK. Outdoor space is average and restaurant interior is old.
Food: The brunch was very very good and their Halloween display was super cute. Room service was bland, tasteless and boring.
Service: Not good.They were snobby and annoyed that we complained about the smell in our first room. Then we were charged with someone else's pool bill by accident and at first they thought we were lying! It wasn't until they verified with the bar tender from the pool that served us the day before, that they believed us (he verified we did not order food and alcohol for 6 people). They didn't even apologize to us for their mistake. Instead, they were smug and rude.
We should have stayed at Mandarin Oriental.
- Official Description (provided by the hotel):
- Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more less
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- Also Known As:
- 4 Seasons Hotel Miami
- Four Seasons Miami
- Miami Four Seasons
- Four Seasons Hotel Miami Florida