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“Wedding Party” 5 of 5 bubbles
Review of Conrad Miami

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Conrad Miami
Ranked #11 of 121 Hotels in Miami
Certificate of Excellence
Cleveland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wedding Party”
5 of 5 bubbles Reviewed 14 August 2014

Our entire wedding party and guests stayed at the hotel. We had about 80 rooms. The staff was wonderful and very accommodating. Very friendly staff and great views and rooms. Just a little confusing because the lobby is on the 25th floor and you have to go up and down to get to your room or ground floor.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Patrice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, 19 August 2014
Thank you for your stay and thank you for taking the time to review our hotel on such a momentous occasion. I am absolutely delighted to know that your wedding day was such a success! Congratulations and we hope to have the honor of your return visit upon your anniversary night. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.
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1,953 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
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English first
Road Town, Tortola
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

As you would expect this hotel delivers quality, and good - if pricey - food. But: Out side my room was a massive and monsterously noisy fan/dehumidifier placed there to deal with some sort of water leak. On complaint to the desk they offered to change rooms - fair enough - but advised the machine would be off "in two hours" being before 10pm. As I as dropping off my bags before going out for dinner I was fine with the latter undertaking. Not sure what others in nearby rooms thought though, and in retrospect I am not sure why rooms next to this incredibly noisy machine were being let. On my return shortly after 10 it was still roaring away. I unplugged it. During the night I was disturbed by maintenance men whose voices and chirping of walkie talkies were clearly heard through the door which led me to be concerned as to the sound proofing.

The other oddity was the room layout. As I lay on the bed watching some television, what kept catching my eye was the gleaming white porcelain of the lavatory. This view could be abolished by shutting the bathroom door of course, but the sliding door was unusually stiff and heavy with a recessed handle that was difficult to operate. When on my own at home or in hotels I am not in the habit of shutting the bathroom door. For the remainder of my stay, I kept having to go back and grapple with the awkward door as I would forget. Either that or rejoice in the view of the bathroom. Perhaps other rooms are laid out in a more eye-friendly manner.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marcus w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, 19 August 2014
Thank you for your recent stay and thank you for taking the time to review our hotel. It is through our guest’s valuable feedback that we are able to evaluate and improve upon the high standards of customer service expected of us. Nevertheless, I was truly disappointed to learn of the various opportunities where we were lacking in service including the noise from the fan and the room quality. Clearly, we did not meet your expectations and for this I am truly sorry. Please know that your comments were forwarded to the appropriate team members.
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Fort Myers, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

The staff gave us the white glove treatment even though we were staying only for one night receiving a "special" reduced-rate room. The location is fabulous; within walking distance to the metro mover and wonderful cafes and restaurants. We left knowing we will return soon!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
2 Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, 19 August 2014
Thank you for your stay and thank you for taking the time to review our hotel. I was very pleased to read that the Conrad Miami exceeded your expectations for your one night stay. If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drogheda
Level Contributor
325 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

My wife and I spent a weekend here prior to a cruise. Excellent service and great rooms. There are a number of great restaurants nearby. The staff went out of their way to make our stay as special as possible. Can't fault it!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank therealnickpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, 19 August 2014
Thank you for your excellent review. I was absolutely thrilled to see what a wonderful hotel experience you had prior to your cruise. If your cruise plans bring you back to Miami, we will look forward to your visit. If there is anything I could do to help with your future reservations, please do not hesitate to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 August 2014

For friendly, personal service in a top class hotel, it's hard to look beyond the Conrad. It's situated in the financial district but has many nice restaurants in the area. South Beach is easily accessible by train and bus and the experience is more balanced.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Patrick M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, 10 August 2014
Thank you for your stay and thank you for taking the time to review our hotel. I quite enjoyed reading your review. It was very descriptive and on point. As we are located in the financial district of Miami, the Conrad does cater to an extensive business clientele but we are committed to personalizing every guest experience whether it is for business or pleasure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tempe, Az
Level Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

This is a Hilton property and did not disappoint! You do have to maneuver through a small maze of elevators to get to the lobby due to the fact that there is also a residential tower within the hotel. Once you get your bearings, this is not a problem. The rooms are very clean, quiet and stocked quite nicely with espresso machine, snacks and drinks. The view I had, even though wasn't an ocean view was still nice. When you are in the restaurant, the views are very "Miami". The staff was courteous and took care of nicely throughout our conference. Our conference rooms were always tidy and stocked during our breaks. I would definitely stay here on business or pleasure.

Room Tip: Obviously the ocean view rooms are breathtaking.
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  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, 10 August 2014
Thank you for your stay and thank you for taking the time to review our hotel. I was very pleased to read your excellent review regarding our business and conference facilities. We are an excellent choice for the business traveler. We offer a centralized location in the heart of the financial district together with a highly professional team that is committed to providing a personalized experience from the first signature on the contract to the bellman who opens the door upon your arrival. We are knowledgeable, practiced and prepared.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, SC
Level Contributor
121 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

I'm writing this review about 8 months after my stay, having just experienced Conrad, NY, which was also good, but on a completely different level. The Conrad in Miami was pure and simple the best hotel experience I've had in my lifetime. That includes high end hotels here in America, Europe, Caribbean, and Asia. I've traveled quite a bit. We stayed there for 3 days, 4 nights, and never have I felt as pampered and had such great service. As much as there is to do in Miami, we found ourselves spending a lot more time than anticipating at the hotel, whether it was on the rooftop bar, in the Atrio restaurant, or in the adjoining pool. And we loved it! Even though this is a higher end hotel and the prices are expensive, the value is actually quite good compared to other hotels in the same price range.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank aaronwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, 10 August 2014
Thank you for your stay and thank you for taking the time to review our hotel. I was absolutely delighted to read your breathtaking review of our hotel, its views and your service experience. Conrad Miami is committed to providing a natural and engaging personal style that is all together unexpected and memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Miami

Property: Conrad Miami
Address: 1395 Brickell Avenue, Miami, FL 33131-3353
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Miami
#7 Romantic Hotel in Miami
#7 Business Hotel in Miami
#8 Luxury Hotel in Miami
#13 Family Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Conrad Miami 4.5*
Number of rooms: 260
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad
Conrad Miami Florida

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