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“Taken Advantage of by Cambria Suites Miami Airport Blue Lagoon”

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Cambria hotel & suites Miami Airport - Blue Lagoon
Ranked #22 of 121 Hotels in Miami
Certificate of Excellence
Seymour, Tennessee
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Taken Advantage of by Cambria Suites Miami Airport Blue Lagoon”
1 of 5 bubbles Reviewed 26 February 2014

We were in need of a hotel room after being stranded due to a snow storm and our flight wouldn't take off until 2 days later. We had one night at a Friend and Family rate of $69.00. We didn't even get into the room until around 4:30 or 4:45PM. We were told that we would not be able to stay in that room and would need to switch the next morning. We woke up and went down to see about another room and was told we could get another night, but at a rate of $258.00! We explained that we had no place to stay, but because they knew hotel rooms were scarce due to a boat show and art festival, they could charge any amount they wanted to! We pleaded with them and explained that our only choice was to stay at the airport which we didn't want to do since we had a long drive once we landed in Charlotte, NC back to TN! Even calling Choice Hotels didn't help as they also said it was up to the manager of Cambria Suites Miami Airport Blue Lagoon. After explaining our situation, they still said sorry. I then asked to speak with the manager, and of course, he wasn't there, and spoke to the Assistant Manager. He said to give him a chance to see what he could do and so we waited for almost 45 minutes. He called and said do I want to hear the good news or bad news first! The good was that he would give us dinner!!!! But the room rate was still $258.00! We were stuck and he knew it and so we paid the price. We didn't even get in that room until after 5:00 PM and got up at 3:30 to leave by 4:30 the next morning to finally catch our plane!

What a sad state of affairs it is when someone can grab someone by the neck when the chips are down in an emergency snow storm! I even left a message a few days later and still no phone call! How sad is it when Choice Hotels Corporation couldn't and wouldn't help either. If they have someone carry their name, they should care enough to be able to help in some way!!!!! We have stayed in many choice hotels, but the way we were treated in a time of need, was despicable! Sandra A

Stayed February 2014, travelled with family
Helpful?
5 Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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529 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
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English first
Solihull, United Kingdom
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 22 February 2014 via mobile

We stayed just one night pre-cruise and enjoyed the spacious, clean modern room. Plenty of space with sofa area and second large TV. Coffee machine was good. Bed very comfortable.

Our restaurant experience was poor, with desperately slow food and drink service. The bar tender didn't appear to know how to make the Mojito on the cocktail menu and the 2 efforts were spectacularly bad, although fairly and appropriately removed from the bill. After a very long day travelling from the UK we really needed the efficient, friendly service that we have invariably received in the USA - it wasn't to be. The wait staff were engaging and friendly enough but seemed desperately in need of some very basic training. A good start would be on the basic order of service - welcome; seat; drinks menu; food menu; drinks order; drinks delivery; food order... etc. I do not exaggerate when I say that there was a problem/delay at every single stage.

The food was, eventually, very good. Chicken lollipops were tasty and the burger was delicious - inexplicably the waitress initially thought we wanted our main courses (entrees) before the starters (appetisers) but sorted it out. The staff are clearly trying and a small amount of training/experience should resolve the issues. This hotel would then become an excellent choice.

Stayed February 2014, travelled as a couple
Helpful?
Thank IanGardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlottetown
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 February 2014

We stayed at this hotel for 4 nights in Feb it was wonderful very clean, wonderful staff and the bed was so comfortable. Great location easy access to downtown and the airport. Wonderful pool. Rooms are very well laid out and clean!! Will be back when we are in the area.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peitraveller21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 February 2014

We stayed here for 2 nights before our cruise. We stayed in a 2 room suite with King beds. The room was fantastic, beds very comfortable. There were 4 adults and the room was exactly as described and just what we needed with a lot of room. The shower was great, large, great water pressure and perfect temperature. We did not have a lagoon view room but we did sit outside and eat by the lagoon. The food was a little on the pricey side but very good, however the service for the restaurant was not good at all. We were told they were short staffed so maybe that's why but the waitress didn't even check on us when she walked by so we're not sure. Since the food was really good it kind of made up for it, although the other couple we were with did not want to eat there again because of the service. There is a stripmall just down the street, about a 20 minute walk, with some restaurants, a grocery store, liquor store, etc. which was handy. Overall a good experience.

Room Tip: Ask for a room with a lagoon view, although we didn't have one our room was still fantastic.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Key West, Florida
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 15 February 2014

Stayed here one night - was a great experience. Service was fantastic!!! The rooms are really great!!! Would recommend this hotel to everyone who wants a great experience!!!! The room was $139 per night and was very well worth the price!! We did eat breakfast buffet although a little pricey for what we got was very good food!!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank engrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 5 February 2014 via mobile

Stayed one night before a cruise, picked up by their shuttle service on the first day in operation nice bus. Room was great, decent sized, comfortable, good hot shower and nice beds. Overall very spacious, well decorated rooms which we enjoyed. The 5 star rating is for the room, comfort and sleep. The restaurant was only 1 star

Went for dinner at Hotel restaurant but got pitiful service and food that took forever to appear. Pretty awful considering it wasn't all that busy. Two sandwiches took 90 minutes and lots of frustration, we did not enjoy the restaurant experience at all. Waitress I'll prepared as was the kitchen. Did not eat breakfast there. Hope they can improve as it would be a perfect place to stay if get both a decent sleep and decent meal there.

Stayed January 2014
Helpful?
1 Thank sealeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 31 January 2014

I'm really happy that we came across this new Cambria Suites as we stayed there just a month after they opened. Definitely ask for a lagoon view. Also, be warned - on the website, it says that you can book a 2 king bedroom suite but they actually don't have these rooms, so you can always opt for a 2 queen bedroom suite, which is still pretty spacious. The rooms are decorated really nicely as they are still working out kinks.

Their shuttle service isn't available yet but if you show them your receipt for the cab from the MIA airport, they'll reimburse you for it. Otherwise, they have a private parking lot which is free and looking forward to the opening of the restaurant and pool!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ladymamoru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cambria hotel & suites Miami Airport - Blue Lagoon

Property: Cambria hotel & suites Miami Airport - Blue Lagoon
Address: 6750 NW 7th St, Miami, FL 33126-6019
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cambria hotel & suites Miami Airport - Blue Lagoon 3*
Number of rooms: 122
Official Description (provided by the hotel):
Cambria Hotels & Suites is about creating experiences. Cambria makes business travel easier—and more fun—than ever before. Offering modern decor, rooms that feel like an upgrade, while fresh, local cuisine at our Social Circle™ restaurant offers casual dining options for all ages. Cambria makes every guest feel like a VIP. Cambria Suites is designed for the way you live and work. An all-suites hotel with more spacious rooms, it offers a separate workspace with moveable desk and ergonomic chair. Enjoy luxurious bath amenities and bedding. Connectivity Panel technology. Flat panel TVs in living/work room and bedroom areas. Microwave, refrigerator, Wolfgang Puck™ coffee and room service. Plus a swimming pool and state-of-the-art fitness center ensure you stay fit during your stay. Contemporary dining with the barista gourmet coffee bar, hot breakfast buffet and dinner menu, a 24/7 convenience store with comfort food - as well as healthy and organic snacks, and free high-speed wired and wireless Internet access. Cambria Suites Miami Airport Blue Lagoon offers personalized options for the corporate and leisure traveler, with service that is warm, approachable, flexible and uncomplicated. While in your room, you will enjoy the spacious layout with added technology benefits that will meet your needs, but you will also benefit from noticeably larger vanity space in the bathrooms and relax on modern, comfortable furniture. The guest suite experience is exceptional, but Cambria guests are also encouraged to enjoy all the open social spaces and experience a high level of guest and staff engagement throughout their stay. The hotel offers complimentary 24 hour airport shuttle service, Choice Privileges® rewards program and the Cambria Pledge, a True Unconditional Guest Satisfaction Guarantee* that promises your complete satisfaction! ... more   less 
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Also Known As:
Cambria Hotel & Suites Miami Airport - Blue Lagoon Florida

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