We were in need of a hotel room after being stranded due to a snow storm and our flight wouldn't take off until 2 days later. We had one night at a Friend and Family rate of $69.00. We didn't even get into the room until around 4:30 or 4:45PM. We were told that we would not be able to stay in that room and would need to switch the next morning. We woke up and went down to see about another room and was told we could get another night, but at a rate of $258.00! We explained that we had no place to stay, but because they knew hotel rooms were scarce due to a boat show and art festival, they could charge any amount they wanted to! We pleaded with them and explained that our only choice was to stay at the airport which we didn't want to do since we had a long drive once we landed in Charlotte, NC back to TN! Even calling Choice Hotels didn't help as they also said it was up to the manager of Cambria Suites Miami Airport Blue Lagoon. After explaining our situation, they still said sorry. I then asked to speak with the manager, and of course, he wasn't there, and spoke to the Assistant Manager. He said to give him a chance to see what he could do and so we waited for almost 45 minutes. He called and said do I want to hear the good news or bad news first! The good was that he would give us dinner!!!! But the room rate was still $258.00! We were stuck and he knew it and so we paid the price. We didn't even get in that room until after 5:00 PM and got up at 3:30 to leave by 4:30 the next morning to finally catch our plane!
What a sad state of affairs it is when someone can grab someone by the neck when the chips are down in an emergency snow storm! I even left a message a few days later and still no phone call! How sad is it when Choice Hotels Corporation couldn't and wouldn't help either. If they have someone carry their name, they should care enough to be able to help in some way!!!!! We have stayed in many choice hotels, but the way we were treated in a time of need, was despicable! Sandra A
- Official Description (provided by the hotel):
- Cambria Hotels & Suites is about creating experiences. Cambria makes business travel easier—and more fun—than ever before. Offering modern decor, rooms that feel like an upgrade, while fresh, local cuisine at our Social Circle™ restaurant offers casual dining options for all ages. Cambria makes every guest feel like a VIP. Cambria Suites is designed for the way you live and work. An all-suites hotel with more spacious rooms, it offers a separate workspace with moveable desk and ergonomic chair. Enjoy luxurious bath amenities and bedding. Connectivity Panel technology. Flat panel TVs in living/work room and bedroom areas. Microwave, refrigerator, Wolfgang Puck™ coffee and room service. Plus a swimming pool and state-of-the-art fitness center ensure you stay fit during your stay. Contemporary dining with the barista gourmet coffee bar, hot breakfast buffet and dinner menu, a 24/7 convenience store with comfort food - as well as healthy and organic snacks, and free high-speed wired and wireless Internet access. Cambria Suites Miami Airport Blue Lagoon offers personalized options for the corporate and leisure traveler, with service that is warm, approachable, flexible and uncomplicated. While in your room, you will enjoy the spacious layout with added technology benefits that will meet your needs, but you will also benefit from noticeably larger vanity space in the bathrooms and relax on modern, comfortable furniture. The guest suite experience is exceptional, but Cambria guests are also encouraged to enjoy all the open social spaces and experience a high level of guest and staff engagement throughout their stay. The hotel offers complimentary 24 hour airport shuttle service, Choice Privileges® rewards program and the Cambria Pledge, a True Unconditional Guest Satisfaction Guarantee* that promises your complete satisfaction! ... more less
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- Also Known As:
- Cambria Hotel & Suites Miami Airport - Blue Lagoon Florida