The bellman took one of my bags - or 'forgot' to put it in the car. Non one at the hotel will return our phone calls and have claimed that unless we can prove the bellman picked up that bag, they are not responsible. SO, even if he did not - both my husband and myself saw him place it on the cart - the maids are obviously ALLOWED to keep anything left in the room. As a guest, you are responsible for your personal belongings, not the hotel.
We also were moved two separate times, due to malfunctioning air conditioners. The thermostat read 78 in one room and 74 in another - no matter what we set the degree to . . . and trust me, it was hotter in the rooms than outside of them!
And please do not get me started on how horrible the spa is!
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- Also Known As:
- The Grove Isle Hotel And Spa
- The Grove Isle Hotel Miami
- Grove Isle Hotel
- Palmeiras Beach Club At Grove Isle Miami, Florida