We were told by the front desk manager Alex Cass that there would be no problem extending our stay an extra day if necessary. He told us this since we booked the hotel two months prior. When we did need to extend one day, he told us there would be no problem. Our ninety year old parents cancelled their other hotel reservations and we adjusted our plans for the weekend. The next morning Mr. Cass called me and said that he will allow us to stay the extra day but at the rack rate of 850 per night. He lied to us from the beginning, telling us that customers in the hotel always get priority. I spoke to the general manager whose name I was told was Eric Hyde. He said that our family including our 90 year old parents could either pay the 2500 dollars for the extra night for the three rooms we had or we had to get out of the hotel immediately. They also arranged for transportation to our son's graduation which came a half our late and we missed part of the ceremony. They promise the world and actually don't come through with anything. I would not recommend this hotel to anyone.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Southall Travel, Ebookers, Travel Republic (UK), Prestigia, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Palmeiras Beach Club at Grove Isle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Grove Isle Hotel Miami
- The Grove Isle Hotel And Spa
- Grove Isle Hotel
- Palmeiras Beach Club At Grove Isle Miami, Florida