I stayed at this hotel for four days with my mother, my brother and my son this past July. The hotel and rooms are gorgeous (the room we stayed in had one of the biggest hotel patios I've ever seen), the pool area is lovely and has a beautiful view of Biscayne Bay, however, this is where I stopped being impressed.
Our check in went smoothly and the staff was nice enough. We had dinner at the hotel's restaurant, Baleen, which was extremely overpriced and unspectactular. We had to wait thirty minutes before our waiter came to take our order and thereafter had to repeatedly flag him down if we wanted anything. After our order was taken, it took another twenty minutes for us to get our drinks and fourty five minutes to receive our food even though the restaurant was not crowed. After we finally started eating, we had to ask to be moved inside because we were being attacked by bugs. This was our first and last meal at Baleen.
The next day, we were out by the pool. Service was prompt at the poolside bar and I had no complaints about the pool area except for the jacuzzi which was broken and wasn't fixed by the time we left.
We got back to our room around 6pm and maid service still hadn't come! Over the next few days, the maid service got worse. Everyday, they came very late, never gave us enough towels, left parts of the room dirty, left behind used glassware, never swept the patio and didn't replenish condiments for the coffee. One day, we came back to our room around 9pm and the maid hadn't given us toilet paper. I called down to the front desk three times and, by 11pm, still no toilet paper. I went down to the front desk around 11:30 p.m. (in my pajamas) only to be told they couldn't find any and could I wait until tommorrow. Outrageous!
The staff was nice enough but complaints always fell on deaf ears. The staff was never rude but they were visibly impressed with themselves. The hotel manager was constantly in a meeting or away from his desk.
On the upside, I found the hotel to be child friendly (we had a 8 yr. old and a 10 mth. old with us) and there were several couples there with children. The spa is the real attraction and this should be the only reason to come here and pay the kind of money they want for a barely four star experience.
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- Also Known As:
- The Grove Isle Hotel And Spa
- The Grove Isle Hotel Miami
- Grove Isle Hotel
- Palmeiras Beach Club At Grove Isle Miami, Florida